KM
Katlego M
Active since Nov 2016
16
Reviews
0
Industries
Reviews
16 reviews15 months ago
Very poor and inefficient refund process
I have read many bad reviews but did not expect this to happen to me. We paid an additional 6000 to the account due to a miscommunication. I need the funds urgently to buy my daughter a device and even though it’s clear that it’s an additional amount after full fees were paid, with no remorse I was dismissed with information that they can only invoice mid Feb and refund in March. I am highly disappointed that they would keep the funds and “wait” for invoicing even though it’s clear that there is a credit. My daughter will now have to wait for end of March to get a device for school.
0 replies
21 months ago
Terrible service experience from the complaints department
I am extremely disappointed at how the agent in the complaints department handled my complaint. Her name was Courtney, who refused to give me her surname. I was charged an international fee of over R200 for paying by card for Airbnb which other banks don’t charge such a high amount. When I ask how I should know if it will be an international payment she simply just said I must discern. I asked if I should refrain from using my discovery card for payments and she basically said it’s my choice with no care whatsoever. I suggested that the bank should use a pop up same as they do with RTC payment fees, she then said I must always consult my fee guide every time I make a transaction. When I asked to speak to a senior manager she said she is the highest manager and referred me to the Ombudsman. This was the worst service experience I have ever had and in fact quite disrespectful. It’s not about the money but how you empathise with clients and acknowledge process gaps and take on suggestion. That is the function of the complaints department. Not to be condescending to clients.
58 replies
25 months ago
False advertising
Really disappointed with the turnaround time. They asvertise 3 hours and I have been waiting since the 3rd, more than 3 days. Every day I call and I'm told that it's at authorisation stage then escalated to Team leader. Still no feedback.
0 replies
30 months ago
Tedious credit card process
Applying for s credit card takes a while, unfortunately after getting an offer days later the amount was too small so I clicked the "get more credit" option. After seeing that it requires the same process that took days I clicked cancel to cancel the process of increasing and found that it cancelled the initial offer. I called and was informed that credit department does not work Saturdays. I called today, Monday, only to be told I have to start the process over. When I try reapply it says I can only apply by the 26th. Then told they will reinstate the option to apply which now I'm told it will take 24 to 48 hours to remove the hold only then which u can start the application over
365 replies
33 months ago
Extremely bad service and injustice
My husband lost his job during COVID which resulted in me assuming all responsibilities and unable to pay my FNB Credit Card. My account was handed over and I settled kow recently however still have an installment of 107k reflecting on Experian bureau. I am being taken from pillar to post ti have this updated to zero. Assisted by a rude consultant in the legal department who said they have nothing to do with it. Experian disputes sags FNB must update. I cannot do anything credit related and it looks like I'm overindebted
60 replies
34 months ago
Terrible Service
I have been with WebAfrica for over 2 years. I moved homes and asked that they cancel my contract because of the move and I had ordered with MWeb. They convinced me to stay with them and change providers to OpenServe which MWeb was offering. Over 2 days later I am not connected and they have put my request on low priority. When I ask for feedback they say they cannot follow up and I must call open serve myself. Why are they operating and acting as middleman while we must call the providers ourselves?
0 replies
42 months ago
Disappointing Service - Support Centre
Never had issues with support contact centre however this time when I have a challenge I’m being told no one knows what’s happening as there is a technical issue and a lot of people have the same challenge without an SLA given. I need to keep calling for an update. We must sit and wait for feedback and no one knows when it will be resolved. Highly disappointed
399 replies
50 months ago
Extremely Horrible Service!!!!!!!
This is the second time I’m using the PicknPay ASAP APP. I can now confirm that you will never receive your groceries. The first time I ordered had to fetch them myself the next day. I ordered today at 9am and still don’t have my groceries. I was told now the order was cancelled and I will get my refund in 10 days. I borrowed money to buy my kids food. Now I have to wait 10 days to buy them food and we don’t even have anything to eat today. The first agent said he will call me back, over an hour later he has not even done that. This is heartbreaking to say the least. I’m extremely disappointed. No humanity here
53 replies
64 months ago
Horrific service from Bottles APP
I ordered from the Bottles APP on 25/01/2021. The APP said I will receive my order same day between 17h00 and 18h00 which was fine because my husband and I are back from work at 17h00. The driver came at 16h15. I sent him a code to go in and asked him to wait for 2 min as my husband was coming in from the main gate. The driver swore at me and told me he will not wait then dropped the phone. I called him back and asked him why he is so rude he continued being rude after I told him I will report him. Then dropped the phone again. He then decided to leave. He passed my husband in the complex and we tried to call him back he didn’t want to pick up the phone. I sent my complaint on the APP and they informed me they will deal with it. I sent a mail no one responds. Today I ask that they set a delivery time before 09h00 or after 17h00 because we go to work. The APP said between 11h00 and 12h00. My husband called work to ask to come in later. Then it changed on the APP now to 14h00 to 15h00. I ask again on the chat that it be moved or for them to give me a number to call. They tell me my order is marked as delivered?? I respond and tell them we have not received anything and they have not responded since. Mind you there are no numbers to contact. So now I’m stuck. They took my money and I have no groceries??? I will never in my life use the APP or recommend anyone to use the APP. I will not even shop at Pick n Pay anymore if they trust unreliable sources for their customers. I’m not even allowed to fetch my order at the store or know which store it’s from
61 replies
64 months ago
Horrific service from Bottles APP
I ordered from the APP on 25/01/2021. The APP said I will receive my order same day between 17h00 and 18h00 which was fine because my husband and I are back from work at 17h00. The driver came at 16h15. I sent him a code to go in and asked him to wait for 2 min as my husband was coming in from the main gate. The driver swore at me and told me he will not wait then dropped the phone. I called him back and asked him why he is so rude he continued being rude after I told him I will report him. Then dropped the phone again. He then decided to leave. He passed my husband in the complex and we tried to call him back he didn’t want to pick up the phone. I sent my complaint on the APP and they informed me they will deal with it. I sent a mail no one responds. Today I ask that they set a delivery time before 09h00 or after 17h00 because we go to work. The APP said between 11h00 and 12h00. My husband called work to ask to come in later. Then it changed on the APP now to 14h00 to 15h00. I ask again on the chat that it be moved or for them to give me a number to call. They tell me my order is marked as delivered?? I respond and tell them we have not received anything and they have not responded since. Mind you there are no numbers to contact. So now I’m stuck. They took my money and I have no groceries??? I will never in my life use the APP or recommend anyone to use the APP. I will not even shop at Pick n Pay anymore if they trust unreliable sources for their customers
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
15 (93.75%)