Boodle
Claimed Business
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Boodle faces severe and systemic customer experience failures across virtually every service dimension. Customers consistently report communication breakdowns, unauthorized credit inquiries, unresolved billing disputes, and a lack of trust stemming from opaque practices. While a handful of named agents receive glowing praise, the overwhelming pattern reflects a business struggling with operational basics and regulatory compliance obligations.
Top Strengths:
- •Customer Service & Professional Guidance: A small number of named agents, including Delano, Nosipho Mnisi, Joyce Nthebe, and Mbali, receive exceptional praise for going above and beyond, providing step-by-step guidance, and delivering fast, professional assistance.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#21Ranked In Loans & Credit
98 hours 9 minutesAverage Time To Reply
-77 NPSRecommended: Unlikely
Replied to 67% of negative reviews
Typically takes less than 98 hours 37 min to reply
TrustIndex
0
Score
Ranking
#21
in Loans & Credit
Avg Reply
98 hours 9 minutes
NPS Score
-77
Recommended: Unlikely
Replied to 67% of negative reviews
Typically takes less than 98 hours 37 min to reply
Review Distribution
1.3|86 Reviews
May '25 - Apr '26
5(2.7%)
4(1.4%)
3(4.1%)
2(6.9%)
1(84.9%)
5(2.7%)
4(1.4%)
3(4.1%)
2(6.9%)
1(84.9%)
Recent reviews (86)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSE
Stacey E
1 reviews | Active since Jan 2020
19 Mar 2026, 08:23
Dnt take a loan from Boodle death sentence
I have had loan long ago with Boodle nd they still dont want to update my report they refuse to make the accout paid up evn though i had paid them along time ago.pls if u want to protect ur score never take a loan from boodle biggest ****mers
Helpful (0)
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Stacey E
1 reviews | Active since Jan 2020
19 Mar 2026, 08:23
Dnt take a loan from Boodle death sentence
I have had loan long ago with Boodle nd they still dont want to update my report they refuse to make the accout paid up evn though i had paid them along time ago.pls if u want to protect ur score never take a loan from boodle biggest ****mers
0
Replies (0)KN
BE
Burnadi E
1 reviews | Active since Jan 2020
27 Feb 2026, 12:58
Do not use Boodle
Please do not ever use Boodle loans. I recieved a qaute and and they let me know I am approved for a loan. Then when you approved the qaute you do not get payment. When you phone the call centre you do not get feedback and the one person tell you a story and then when you call again it's a different story. Hello! Sign in at https://portal.boodle.co.za to accept your loan quote. Use your ID Number as username and 52833000 as your one-time password. Boodle
Helpful (0)
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Burnadi E
1 reviews | Active since Jan 2020
27 Feb 2026, 12:58
Do not use Boodle
Please do not ever use Boodle loans. I recieved a qaute and and they let me know I am approved for a loan. Then when you approved the qaute you do not get payment. When you phone the call centre you do not get feedback and the one person tell you a story and then when you call again it's a different story. Hello! Sign in at https://portal.boodle.co.za to accept your loan quote. Use your ID Number as username and 52833000 as your one-time password. Boodle
0
Replies (0)JE
Janene E
1 reviews | Active since Jan 2020
26 Feb 2026, 12:40
****s and ********s
I had one pay day loan - and then managed to get an approval for R8000 over 6 months - I only look half as it was all I required at that stage - I was told I could qualify for a top up after 3 successful payments - so now I paid my 3rd payment and was told sorry you can now only qualify for one month loans as I NEED to have 3 paid 1 month loans because of directors changes in policies! This after I received around 20 emails encouraging to apply within the month of February. I will never over indebt myself taking a 1 month loan instead of the 6 month loan I wanted I will NEVER take any loan again after I was taken for an ass the whole month. cant wait to settle this company
Helpful (0)
|Replies (0)JE
Janene E
1 reviews | Active since Jan 2020
26 Feb 2026, 12:40
****s and ********s
I had one pay day loan - and then managed to get an approval for R8000 over 6 months - I only look half as it was all I required at that stage - I was told I could qualify for a top up after 3 successful payments - so now I paid my 3rd payment and was told sorry you can now only qualify for one month loans as I NEED to have 3 paid 1 month loans because of directors changes in policies! This after I received around 20 emails encouraging to apply within the month of February. I will never over indebt myself taking a 1 month loan instead of the 6 month loan I wanted I will NEVER take any loan again after I was taken for an ass the whole month. cant wait to settle this company
0
Replies (0)KD
Kelly D
1 reviews | Active since Jan 2020
25 Feb 2026, 13:06
Worst Service
I app**** for a loan earlier today and was prompted to upload bank statements. When I uploaded, it gave me unsuccessful error. I joined live chat for assistance with this and no one responded for 20 min. I started my application over and the same happened when uploading bank statements. I reached out on live chat again and as we speak I have been waiting for assistance for half an hour. The service is nonexistent. Very bad
Helpful (0)
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Kelly D
1 reviews | Active since Jan 2020
25 Feb 2026, 13:06
Worst Service
I app**** for a loan earlier today and was prompted to upload bank statements. When I uploaded, it gave me unsuccessful error. I joined live chat for assistance with this and no one responded for 20 min. I started my application over and the same happened when uploading bank statements. I reached out on live chat again and as we speak I have been waiting for assistance for half an hour. The service is nonexistent. Very bad
0
Replies (0)BB
Binita B
1 reviews | Active since Jan 2020
25 Feb 2026, 08:54
Fradulent overdue
Zero should be the rating. After settling my account in Sept 2025, my account remains overdue with Boodle and my ITC not corrected. Incorrectly Negatively impacting my credit for 6months and still continuing to do so. Boodle has not assisted to rectify the matter for over 6 months and continue to send me generic emails. I have followed up month after months, had several emails and telephonic calls with Boodle to fix this issue. MY CREDIT IS being NEGATIVELY AFFECTED for MONTHS! Service is appalling!
Helpful (0)
|Replies (0)BB
Binita B
1 reviews | Active since Jan 2020
25 Feb 2026, 08:54
Fradulent overdue
Zero should be the rating. After settling my account in Sept 2025, my account remains overdue with Boodle and my ITC not corrected. Incorrectly Negatively impacting my credit for 6months and still continuing to do so. Boodle has not assisted to rectify the matter for over 6 months and continue to send me generic emails. I have followed up month after months, had several emails and telephonic calls with Boodle to fix this issue. MY CREDIT IS being NEGATIVELY AFFECTED for MONTHS! Service is appalling!
0
Replies (0)AC
Alvin C
1 reviews | Active since Jan 2020
17 Feb 2026, 16:13
Amazing customer service from Delano
would like to highly recommend Delano for his truly exceptional and impeccable customer service. From the very first interaction, he has consistently gone above and beyond to ensure everything runs smoothly and efficiently. Delano is always professional, attentive, and willing to assist with a positive attitude. His dedication to providing outstanding service does not go unnoticed, and he continuously delivers a level of excellence that makes a real difference to our experience. It is rare to come across someone so committed, reliable, and genuinely passionate about what they do. Thank you, Delano, for your continued support and for always delivering service of the highest standard.
Helpful (0)
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Alvin C
1 reviews | Active since Jan 2020
17 Feb 2026, 16:13
Amazing customer service from Delano
would like to highly recommend Delano for his truly exceptional and impeccable customer service. From the very first interaction, he has consistently gone above and beyond to ensure everything runs smoothly and efficiently. Delano is always professional, attentive, and willing to assist with a positive attitude. His dedication to providing outstanding service does not go unnoticed, and he continuously delivers a level of excellence that makes a real difference to our experience. It is rare to come across someone so committed, reliable, and genuinely passionate about what they do. Thank you, Delano, for your continued support and for always delivering service of the highest standard.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 12:55
Bad Service
Setting up an Arrangement lead to whole disrespect story. From agent level to Team leader. Initial requested an Team leader from IDA team, But agent brought other agent on the line. To a point I had to request Team Leader & spoke to a gentleman Called Siphesihle Mnjali. Zero empathy & sympathy for how agents conduct themselves on the line , but He just disrespected me & to a point so no need to apologise. Till I had to raise the apology part & had the guts to tell me . If I am not happy with the Apology. Thats on me not on him. Worse service ever 🚮
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 12:55
Bad Service
Setting up an Arrangement lead to whole disrespect story. From agent level to Team leader. Initial requested an Team leader from IDA team, But agent brought other agent on the line. To a point I had to request Team Leader & spoke to a gentleman Called Siphesihle Mnjali. Zero empathy & sympathy for how agents conduct themselves on the line , but He just disrespected me & to a point so no need to apologise. Till I had to raise the apology part & had the guts to tell me . If I am not happy with the Apology. Thats on me not on him. Worse service ever 🚮
0
Replies (0)