Active since Dec 2016
30
Reviews
0
Industries
Reviews
30 reviews5 months ago
No Feedback Since 11 November – Very Unprofessional
I am very disappointed with the service from Bonitas BonCap. I submitted my medical aid application on 11 November 2025 and have still not received any feedback. They were always known for being fast and efficient, but it seems their customer service has taken a serious step back. Leaving clients without any communication is unprofessional and extremely frustrating. I expected much better from a reputable medical aid provider.
53 replies
10 months ago
Formal Complaint – XtraSpace Centurion
I have been a tenant at XtraSpace Centurion since May 2023, and for nearly two years I have done my best to maintain a consistent rental record. However, since the appointment of the current site manager, my experience has significantly deteriorated. Over the past few months, I have been experiencing financial difficulties. While I have never fallen more than two months behind on rent, I have been met with immediate penalties and little to no empathy or flexibility. Despite my attempts to arrange alternative payment plans, I was told that any deviation from these terms would result in no further assistance being offered. When I tried to escalate the matter to the site manager’s superior, I was met with extreme rudeness. I was explicitly told, “We run a business,” and that my personal circumstances were of no concern to them. This lack of compassion and unprofessional attitude has been deeply distressing. Additionally, I was subjected to what I believe is a serious breach of the POPI Act. My personal account details were disclosed in an email that was sent to another tenant who is also in arrears. This is not only unprofessional but *******, and I consider it a violation of my privacy rights. On 17 June 2025, the following occurred: 08:07 – I received an email noting that I was in arrears for two months plus penalties. The message stated that they “understand circumstances may vary” and encouraged me to get in touch. 14:17 – I received an SMS notifying me again of the arrears. 16:23 (email) and 16:26 (SMS) – I was informed that my contract had been terminated and that I now owe R2509.98. I was given 21 days to settle the amount and remove all belongings from my unit. This abrupt escalation — all within the same day — demonstrates a complete lack of willingness to support a loyal tenant. It is clear to me that the current site manager has taken a personal stance against me and is unwilling to show even the slightest understanding in what is a difficult economic climate for many. I am extremely disappointed in how this situation has been handled. Instead of working to retain clients through empathy and flexibility, this approach only serves to alienate tenants and damage the company’s reputation. I respectfully request that this matter be formally investigated and that appropriate action be taken regarding both the unprofessional conduct and the breach of my personal information. Sincerely, Jeandri
0 replies
15 months ago
BonCap terminates membership without knowledge.
I was a Boncap member until 31 December. I was behind with my membership and when I phoned to pay it up, I was informed that even that their systems says “suspended’ – Med Scheme had terminated my membership. I had no knowledge that it was terminated or informed, which I think is very unprofessional. I then enquired about reinstating a new membership and the operator told me I should reapply, and it would take 4 business days. I immediately completed my application and gathered all the information required. I submitted it on the 6th of January. We are now in the 15th of January – 7 business days later and not a single feedback. I mean WOW. After being a member for 5 years; one would think you get better service
162 replies
15 months ago
BonCap terminates membership without knowledge.
I was a Boncap member until 3 December. I was behind with my membership and when I phoned to pay it up, I was informed that even that their systems says “suspended’ – Med Scheme had terminated my membership. I had no knowledge that it was terminated or informed, which I think is very bad. I then enquired about reinstating a new membership and the operator told me I should reapply, and it would take 4 business days. I immediately completed my application and gathered all the information required. I submitted it on the 6th of January. We are now in the 15th of January – 7 business days later and not a single feedback. I mean WOW. After being a member for 5 years; one would think you get better service
0 replies
19 months ago
Absa deducts unauthorized debit order.....again....
ABSA, why oh why have you became the thorn in my side. There were transactions on my account which I reported as *****ulent. I am not aware of this merchant nor do I receive invoices or receipts from this merchant. I don't know who this company is. The transactions were refunded to my account only to be DEDUCTED again AFTER I SPECIFICALLY told the case manager I do NOT KNOW WHO THIS merchant is!!!!!!!!!!!!!!!!!!!!!! GIVE ME MY MONEY BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I expect a phone call tomorrow!
106 replies
20 months ago
Payflex ignores request with no sympathy.
I went into default with 3 of my Payflex order due to my cards and bank account as there were *****ulent transactions. I emailed Payflex to ask if the late fees can be waived and I was met with the response from Dineo that I cannot be assisted as my request was not sent "on time". I explained that I have funds available to pay my arrears immediately but to no avail. I explained to Dineo that I have limited resources and my penalties total R690 whereas the payments due was actually R270.50. R419 in unnecessary fees due to circumstances outside my control!
0 replies
20 months ago
Absa overcharging on admin fees and charges account fees
I have enquired about this before just to be ignored. Absa you are taking any amount as you please as admin charges. I am already paying account fees ; transaction fees and OD Ledge Fees I expect to be reimbursed for this outranges account fees being charged as this is unacceptable. 1 August R610.00 1July R295.50 1 June 455.25 1 May R262.00 1 April R134.25 1 March R192.50 1 Feb R350.00 I await your feedback.
53 replies
20 months ago
Absa credit card baits again on increased credit… and then ghosts client.
Absa, once again you have failed to deliver. I was offered the opportunity an credit increase on my credit card – I was vetted and pre-approved subject to proof of income. I have sent the required document on 2 occasions; which included bank statements, proof of salary and proof of employment – the last time was a week ago with no feedback – yet I receive daily phone calls from Absa sales agents offering me a second Absa credit card. Either approve or decline the application but you are wasting everyone’s time doing run arounds trying to figure out what is going on. I want feedback!
53 replies
21 months ago
Absa debits my account without consent to pay disputed account.
Follow up – Absa used unauthorized debit order from my primary account and pays it into the new account that was in arrear which I was complaining about. It has come to my attention that ABSA deducted a debit order for JOURNAL DEBIT RCCS BOS J R500 from my primary cheque account without my knowledge or consent and paid it into the new cheque account they baited me into signing up for. Never ever have I seen a bank take money from and account and put it into another account of them due to being in arrears. THIS IS ******** as it was done without my consent. I expect this matter to be resolved urgently – I was contacted by a lady of your department vir email stating my first complaint will be resolved and attended to before 2 Aug. I have emailed her and seems she is on leave until the 12th of Aug. YOU CAN’T JUST TAKE MONEY AS YOU PLEASE!
265 replies
21 months ago
ABSA "offers" baits clients into opening new accounts.
I was on my banking app and one offer popped up to increase my overdraft facility. This was on 1/2/2024 and as I wanted it, I app**** for the increase. It showed - to my knowledge that I needed to upgrade my current primary account and then apply for the increase accordingly. I noted that my banking fee will be a standard amount which I thought be app**** to my current cheque account. It has been months now and I have realized that ABSA offered me a second cheque account by baiting me into opening this new account to qualify for said overdraft increase facility. Needles to say I did not get the increase overdraft facility. Never have I used this account, but I have received numerous phone calls daily from their collection agency as my monthly fee was not paid monthly. (seeing I was led under false pretenses and actually did not have additional funds available). Again, I app**** for this as I understood that my new account will be upgraded. I do not understand why ABSA would offer me a second cheque account even as my primary cheque account is with them. I want to know why ABSA is baiting people in adding new accounts with false expectations and then going after clients when the account remains unused and threaten with legal action. The amount I have accumulated was R870.97 for absolutely NOTHING! I am already paying my primary cheque account fee and my credit card fee with ABSA. YOU HAVE TAKEN ENOUGH. Stop baiting your clients!
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
30 (100%)