Xtraspace Selfstorage
Claimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Xtraspace Selfstorage
Claimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
2.3|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDS
Darshika S
1 reviews | Active since Dec 2018
23 Apr 2026, 12:36
Break-in, No Security Evidence & No Management Accountability – XtraSpace Johannesburg South Africa
Company: XtraSpace Self Storage Branch: New Market Park / Alberton (Johannesburg Region) Rating: ⭐☆☆☆☆ (1/5) SERIOUS SECURITY FAILURE, POOR MANAGEMENT RESPONSE & NO ACCOUNTABILITY I am posting this review to formally raise awareness regarding my experience with XtraSpace following a break-in and loss of items at their facility in the Johannesburg region. 🔒 SECURITY CONCERNS The incident has highlighted several concerning issues relating to the facility’s security: No reliable CCTV coverage in key areas, despite security being imp**** as part of the service No clear or verifiable access control records to determine who entered the premises A system that appears to rely on manual logbooks and access tags, which do not provide sufficient accountability Concerns regarding perimeter control, with areas that appear accessible without strict monitoring As a paying customer over an extended period, I reasonably expected a secure environment. These gaps raise serious concerns about how incidents can occur without traceability. 📞 POOR COMMUNICATION & CLIENT CARE Equally concerning has been the manner in which this matter has been handled: Delayed or no responses to emails, despite follow-ups No proactive updates provided at any stage No direct engagement from senior or regional management A lack of urgency, despite the seriousness of a reported break-in At no point was there meaningful communication demonstrating accountability or concern for the customer. 👥 MANAGEMENT & INVESTIGATION CONCERNS Feedback received appears to be based on internal discussions only, without independent verification No formal site inspection or engagement from regional leadership within Johannesburg Responses referencing investigations have not been supported by evidence, reports, or transparency This creates the impression that the matter is being handled internally without proper oversight or objectivity. ⚖️ EXPECTATION VS REALITY Customers are charged monthly fees, which reasonably creates the expectation of: Adequate security measures Proper incident investigation Transparent and professional customer communication Unfortunately, my experience reflects the opposite. 📢 FINAL POSITION I have formally requested escalation to regional management and a detailed response addressing: Security failures Access control gaps Accountability for the incident Should this not be resolved appropriately, I will continue to pursue the matter through: Consumer platforms Relevant complaint bodies Legal channels where necessary ⚠️ DISCLAIMER This review reflects my personal experience and is based on factual events and correspondence. No personal information of staff members has been disclosed, in accordance with the Protection of Personal Information Act.
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Darshika S
1 reviews | Active since Dec 2018
23 Apr 2026, 12:36
Break-in, No Security Evidence & No Management Accountability – XtraSpace Johannesburg South Africa
Company: XtraSpace Self Storage Branch: New Market Park / Alberton (Johannesburg Region) Rating: ⭐☆☆☆☆ (1/5) SERIOUS SECURITY FAILURE, POOR MANAGEMENT RESPONSE & NO ACCOUNTABILITY I am posting this review to formally raise awareness regarding my experience with XtraSpace following a break-in and loss of items at their facility in the Johannesburg region. 🔒 SECURITY CONCERNS The incident has highlighted several concerning issues relating to the facility’s security: No reliable CCTV coverage in key areas, despite security being imp**** as part of the service No clear or verifiable access control records to determine who entered the premises A system that appears to rely on manual logbooks and access tags, which do not provide sufficient accountability Concerns regarding perimeter control, with areas that appear accessible without strict monitoring As a paying customer over an extended period, I reasonably expected a secure environment. These gaps raise serious concerns about how incidents can occur without traceability. 📞 POOR COMMUNICATION & CLIENT CARE Equally concerning has been the manner in which this matter has been handled: Delayed or no responses to emails, despite follow-ups No proactive updates provided at any stage No direct engagement from senior or regional management A lack of urgency, despite the seriousness of a reported break-in At no point was there meaningful communication demonstrating accountability or concern for the customer. 👥 MANAGEMENT & INVESTIGATION CONCERNS Feedback received appears to be based on internal discussions only, without independent verification No formal site inspection or engagement from regional leadership within Johannesburg Responses referencing investigations have not been supported by evidence, reports, or transparency This creates the impression that the matter is being handled internally without proper oversight or objectivity. ⚖️ EXPECTATION VS REALITY Customers are charged monthly fees, which reasonably creates the expectation of: Adequate security measures Proper incident investigation Transparent and professional customer communication Unfortunately, my experience reflects the opposite. 📢 FINAL POSITION I have formally requested escalation to regional management and a detailed response addressing: Security failures Access control gaps Accountability for the incident Should this not be resolved appropriately, I will continue to pursue the matter through: Consumer platforms Relevant complaint bodies Legal channels where necessary ⚠️ DISCLAIMER This review reflects my personal experience and is based on factual events and correspondence. No personal information of staff members has been disclosed, in accordance with the Protection of Personal Information Act.
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Leon G
1 reviews | Active since Aug 2017
23 Mar 2026, 16:28
Xtraspace staff are rude and you pay but you will not be allowed
Had a unit at Alberton-new market for about 3 years went there yesterday after two years or so and was refused entry cos they now have a disc system which I was never informed of ,so pay monthly for 3 years now can't go to my unit security guard and Xtraspace staff was rude,they called armed response and other customers was asking me what's was happening,I was finally allowed o my into after showing invoices for last three years as well as they confirming it with their spread sheets of renter's details.Called the manager Trevor this morning and he swore at me used vulgar languages this company staff is rude and they take your money monthly and treat you like you are a ***** and don't respect customers,stay away from this pathetic company or you will regret it.
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Leon G
1 reviews | Active since Aug 2017
23 Mar 2026, 16:28
Xtraspace staff are rude and you pay but you will not be allowed
Had a unit at Alberton-new market for about 3 years went there yesterday after two years or so and was refused entry cos they now have a disc system which I was never informed of ,so pay monthly for 3 years now can't go to my unit security guard and Xtraspace staff was rude,they called armed response and other customers was asking me what's was happening,I was finally allowed o my into after showing invoices for last three years as well as they confirming it with their spread sheets of renter's details.Called the manager Trevor this morning and he swore at me used vulgar languages this company staff is rude and they take your money monthly and treat you like you are a ***** and don't respect customers,stay away from this pathetic company or you will regret it.
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Albert
1 reviews | Active since Sept 2025
20 Oct 2025, 08:41
Xtraspace Brakpan
To Xtraspace selfstorage Brakpan Wane take this time to thank Lennora Niemand and the team at brakpan branch, for their outstanding service, Lennora Niemand always replies in split seconds and explanted every detail very clearly to a person, very professional, storage unit was very clean and very safe Thank you once again Lennora and your team
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Albert
1 reviews | Active since Sept 2025
20 Oct 2025, 08:41
Xtraspace Brakpan
To Xtraspace selfstorage Brakpan Wane take this time to thank Lennora Niemand and the team at brakpan branch, for their outstanding service, Lennora Niemand always replies in split seconds and explanted every detail very clearly to a person, very professional, storage unit was very clean and very safe Thank you once again Lennora and your team
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Replies (0)