DS
Darshika S
Active since Dec 2018
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Break-in, No Security Evidence & No Management Accountability – XtraSpace Johannesburg South Africa
Company: XtraSpace Self Storage Branch: New Market Park / Alberton (Johannesburg Region) Rating: ⭐☆☆☆☆ (1/5) SERIOUS SECURITY FAILURE, POOR MANAGEMENT RESPONSE & NO ACCOUNTABILITY I am posting this review to formally raise awareness regarding my experience with XtraSpace following a break-in and loss of items at their facility in the Johannesburg region. 🔒 SECURITY CONCERNS The incident has highlighted several concerning issues relating to the facility’s security: No reliable CCTV coverage in key areas, despite security being imp**** as part of the service No clear or verifiable access control records to determine who entered the premises A system that appears to rely on manual logbooks and access tags, which do not provide sufficient accountability Concerns regarding perimeter control, with areas that appear accessible without strict monitoring As a paying customer over an extended period, I reasonably expected a secure environment. These gaps raise serious concerns about how incidents can occur without traceability. 📞 POOR COMMUNICATION & CLIENT CARE Equally concerning has been the manner in which this matter has been handled: Delayed or no responses to emails, despite follow-ups No proactive updates provided at any stage No direct engagement from senior or regional management A lack of urgency, despite the seriousness of a reported break-in At no point was there meaningful communication demonstrating accountability or concern for the customer. 👥 MANAGEMENT & INVESTIGATION CONCERNS Feedback received appears to be based on internal discussions only, without independent verification No formal site inspection or engagement from regional leadership within Johannesburg Responses referencing investigations have not been supported by evidence, reports, or transparency This creates the impression that the matter is being handled internally without proper oversight or objectivity. ⚖️ EXPECTATION VS REALITY Customers are charged monthly fees, which reasonably creates the expectation of: Adequate security measures Proper incident investigation Transparent and professional customer communication Unfortunately, my experience reflects the opposite. 📢 FINAL POSITION I have formally requested escalation to regional management and a detailed response addressing: Security failures Access control gaps Accountability for the incident Should this not be resolved appropriately, I will continue to pursue the matter through: Consumer platforms Relevant complaint bodies Legal channels where necessary ⚠️ DISCLAIMER This review reflects my personal experience and is based on factual events and correspondence. No personal information of staff members has been disclosed, in accordance with the Protection of Personal Information Act.
0 replies
87 months ago
Poor service
My name is Darshika Sewraj. I had taken my Kia picanto to the Kia fourways for its 90,000 km service. My car was dropped off on the 28-03-2019 at 7a.m for its service...there was no inspection done with the service provider and myself through the car it was just handed in and there was a shuttle service to drop me at work. Upon my arrival just after 17:00 it was close to closing time...i had made payments for the excess of what was not covered and received my car.... I took my vehicle home which is less than 5km away from kia fourways only to notice scratches, dents, marks and replaced parts to my car. The next morning 29-03-2019 at 7a.m I took my vehicle back to Kia to show them the vehicle all all the problem areas the service provider and service manager had a look at pictures before the service and after the service and had taken onus for all the problems and said to resolve it unfortunately they had to make a booking with a company to come out to fix the dents and scratch. They will revert back to me on the 01-04-2019 as to when I can bring the car in, which was done and the car went back in on the 02-04-2019... The car was dropped of at 7 a. M again and the shuttle service was not provided as stated I had to wait 45 minutes to an hours for a shuttle to get to work which I got to work late. The day went by there was no communication between the service Manger or provider until 15:50 which than the manager call to say he will advise me as to whether his shutler guys will pick me up from my work place to get me to Kia or they will drop of the car at my work place. At 16 : 05 he advise that the robots were down in fourways and unfortunately the driver would be unable to pick me up can he get an Uber to pick me up.... I agreed... He phoned again to say the car was not ready can they get the Uber to drop me off at home and he will make an arrangement to have the car dropped at my house the next morning... I agreed. I finish work at 16:00. At 16:20 no communication or call back as to whether there is an Uber coming.(bare in mind I'm standing on the road, I am sick and it's cold).... Eventually trying to call Kia fourways no one seems to be answering. Called until 16:45 I get ahold of the service provided she says "sorry miss Sewraj I meant to call you, I was busy with clients. We needed your location as to where we have to pick you up and drop you off" call cuts she does not bother to call me back. I try to get a hold of them till 17:00pm no answer. Eventually It resulted me to get my own Uber at my own expense. I finally get a hold of them on my way to Kia this is approximately 17:15 and tell the service manager and provider to stay behind till I get there. Upon my arrival to Kia the manager of Kia fourways is unapologetic, unhelpful, unreasonable and just standing there....to my frustration of standing in the cold for an hour on the road, in the cold sick, still having to to pay for my own Uber and make my calls using my airtime and getting to unapologetic manager that never bothered to connact me with zero communication. I got there frustrated and disappointed. There were innopropriate words passed. The next moment the service manager disappeared and there was another white male which I never dealt with, I don't know what's his name or who he is came into my face as comfortation holding a cigarette in his hand in my face almost up against almost wanting to hit me and screming at me down to get of his premise. Now to my knowledge he was also a manager. The service was poor, disgusting, disgrace. The service manager and service provider were both unapologetic, unhelpful and useless. This service was pathetic, unreasonable, unreliable. I would never recommend and advise anyone to go to this Kia and it's very disappointing to be treated like this after 5 years being with Kia.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)