Active since Dec 2016
Impossible to get them on the phone. 15 minutes wasted. WhatsApp doesnt work. Email nobody responds. Gangsters and ****s.
Expensive Takealot housebrand (George & Mason) flatpack TV cabinet arrived - after it was not delivered where it was supposed to. Clearly cheap stuff from Brazil, but hey, we paid for it. We then assemble it, noticing 75% of the way through that certain key *****s & fasteners for the drawers were not provided / had not shipped. Not our fault, your fault on YOUR housebrand, Takealot. We then phone Takealot to report missing *****s. They tell us to send it back, flatpacked - unable to advise on the missing *****s. We drove to 4 hardware stores to make up for YOUR mistake, unsuccessfully. Unit has been basically fully assembled (except for the final leg & drawer & door assembly). This took almost a day. Considering the unit is MDF, disassembling this would've been a disaster, and panels would've broken & displayed more damage. We had to send it back half assembled, the team arranging the return on the phone even agreed with us, understanding we COULD NOT USE the unit. Now you come back to us saying the return is declined because it has been used? Considering the above, you are begging for a lawsuit. You have 24 hours to fix this mistake or we will end up in court. Reference: 54087568 - clock is ticking.
Won't let me cancel! All sorts of BS rules. Can't give them notice in writing anymore, they've created a 'system' to delay cancellations as much as possible. Pathetic.
They don't use their CRM, they are not accountable for when they drop *****, absolute administrative disaster. AVOID. Tired of wasting my valuable time on these incompetent people.
Private banking usefulness is a ruse, service has gone to zero, branches are hardly ever open, this "institution" has failed. You have to work across ALL the channels yourself to get anything done, then they drop the ball or decide to close issues because they phoned you and you didn't answer. Insane. Its 2022. Close my account and let me move on. Instead after extracting hundreds of thousands off me over more than a decade, you feel justified NOT closing my account on a tiny pro rata amount thats only there because of your ineptitude.
They ignore you once you contact them regarding the cancellation process, kick you off referencing clauses without realising they're breaching contract, acting as if everyone signed a 24 month deal, then attempt to extort you through debt collectors when you cut off their debits. Absolute ***s. Call your customers. Find out where you went wrong. Learn from your mistakes. Stop extorting your customers long after you stopped adding (no) value.
Though I generally think this business is way too focused on the top 1% of the market and not focused enough on cyclists with modest means & budgets, I got really good service online this time around. I've been trying to piece together a budget Zwift kit and with the help of the Cycle Lab Online live chat team and a friendly salesperson in-store in Fourways I got it done on a shoestring. Especially for stuff like Zwift, with smart trainers starting around R9k, to be able to get in under R2k for a starting setup was quite surprising, but also I got it done in under 24 hours. Nice one Cycle Lab!
The most inefficient and disastrous finance process ever. Completely useless. I had to take matters into my own hands, sort out finance, deliver them the approved finance on a silver platter only to be told that the car was sold during the time I had to sort this out myself. Just avoid working with these people at all costs.
Mbali at Vodacom 4U Sandton - you're a star.
Never ever buy a Fitbit. They dont have any customer service acumen, dont respond to complaints, don't even call you back. The products are substandard and the service is non-existent. Spent 25 minutes on a call with a bull**** generic warranty "NO" thrown back at me, after trying to engage as a customer. Losers.
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.