SR
Storm R
Active since Dec 2016
3
Reviews
0
Industries
Reviews
3 reviews17 months ago
DO NOT ORDER FROM KSC STUDIO SA - IT IS A ****
DO NOT ORDER FROM THIS COMPANY - IT IS A ****. I ordered on 27 September 2024 (order #1066). I have not received my item in over 6 weeks, I have not received one email from this company regarding the shipping of my order. The customer service is dismal and entirely non-existent and short of any response from the company, this is theft. I suggest they contact me immediately.
0 replies
59 months ago
Shocking Service from Operations Manager re DAMAGED Couch
I have turned to Hello Peter as dealing with my complaint via internal channels has resulted in TMT simply washing their hands of all responsibility. The company did our move and in the process SEVERELY damaged our (BRAND NEW, AWAITING COLLECTION FROM THE BUYER) couch. The sale has since fallen through as the buyer understandably refused to purchase a couch with a cracked wooden leg, a major scratch through the top part of the backrest, splitting of the material stitching on the arm rest, and tears in several places. The operations manager, Rudi, arranged for an "investigation" to take place. I write investigation in air quotes because it was an check-box approach of a meeting to assuringly satisfy the company's standard procedures. The investigation consisted of Rudi, myself and two of the companys employees who were part of the move, whereby Rudi went on to express that in the event that the client is unhappy/an item is damaged, the employee is responsible financially (meanwhile the website purports to have insurance on damage arising from the move?) - thereby pulling at my heart strings. He continues to state that his employees have been with the company for a long time (and are therefore honest). They denied the damage was from the move, yet the couch has been sitting in our garage in the EXACT spot the movers left it as it did not fit through the door. They failed to cover the couch (apparently this is not standard procedure and we were told after the fact that this is an added expense) in plastic and were in such a rush to get to their next move that there was no way that reasonable care was taken when transporting the couch, given the state of it. I follow up after two weeks of hearing nothing after the investigation. Rudi responds to say, sorry but you complained 13 days after the move and refers me to the Term and Conditions which states that any damage that may occur has to be reported in writing within 48 hours of the move (we were away in Plett for a wedding for more than half this time which can be proved and the other 4 days were not focused on our couch in the garage that did not fit through the door and was in any event being sold and awaiting collection). THE TS&CS WERE NEVER EXPLICITLY BROUGHT TO OUR ATTENTION AND WE CANNOT BE EXPECTED TO PERUSE THE COMPANYS POLICY WITHOUT BEING TOLD TO DO SO (a check box saying we agree is not a legal leg to stand on given that checking it is the ONLY way in which one can arrange the move in the first place). Why arrange an "investigation" in the first place if the response at the end of it all is that we complained outside of the time period? I specifically did not sign off the document at the end of the move stating that all items were moved and are in good condition/order as we were not given an opportunity to assess this given the rush they were in to head to their next move. I am bitterly upset with the state in which our couch was moved and left and the manner in which the Operations Manager dealt with (or lack there of) the matter. I will not use TMT again nor will I recommend anyone else make use of their services.
53 replies
114 months ago
Sakura Harfield | Disgusting & Disrespectful
<p>I will never recommend Sakura Harfield Village to ANYONE, nor will I EVER return.</p> <p>I was treated with such disrespect and cheek from both the waitress and the boss, Christine. We arrived with a valid voucher from Groupon, which was yet to expire. We were then told "sorry we have actually stopped the vouchers with Groupon, you need to speak to them."</p> <p>My voucher was valid, thus it did not concern me whether or not Sakura ceased their relationship with Groupon. I had purchased and paid for my voucher for Sakura, thus they are responsible for providing that service. Not Groupon. (Conveniently for Sakura, Groupon has now shut down and thus I am unable to contact them. However, Groupon sent out an email stating that the vouchers that were bought and paid for are still valid until the date they expire).</p> <p>Do not waste your time at such a disgusting restaurant with such disrespectful management.</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)