DM
Daniel M
Active since Dec 2016
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
New Low
Outage since Sunday night: 1. Their call center is not 24 hours so if you go down in the evening you are automatically stuck till the next morning 2. When you do get into a call queue you can wait up to 18 mins in position 1 3. Brilliant new excuse from Linteg is that they sold/contracted the technical part to a company called FMAS so they can't even give you answers, they actually blame FMAS passing the buck. 4. Power goes down at their hub so batteries need to be replaced, totally understandable is SA, but why on earth would you not have back up batteries knowing the ones you just installed would last up to 8 hours? You wait for clients to complain after 8 hours, then state a technician is on his way, technician never arrives, then blame FMAS, total downtime accumulates to 24 hrs. 5. The Linteg front end staff get the brunt of the abuse from clients, their managers sit cozy in the background, they state a manager will contact you, you might have luck with Simon (who's hands are tied), if Wayne is meant to call you then good luck, still waiting! In summary, Linteg + FMAS = Pathetic. No wonder you have 100% 1 star rating on this platform. To the general public, stay away from Linteg if FMAS services your area. To Linteg, if you want your business to survive I suggest cancelling whatever contract you have with FMAS. Quick to take your money, quick to pass the buck, slow to supply basic connectivity. Pitty you the only provider in the area.
0 replies
7 months ago
Rather Stay - No, Rather Go
Cancelled the contract in July due to under utilization for the year by a single visit, was contacted by the retention team who negotiated an extension of contract at the original reduced rate. Their retention/finance team cannot get it right and we are on month 3. Incorrect amount continuously debited. Clearly the retention team works on commission as they are very responsive when negotiating but are non responsive (7 email trails) when it comes to rectifying their lies. Irony = the retention department that convinced me to stay is now the department that convinced me to go elsewhere. Reviewing other complaints, seems to be a trend.
106 replies
57 months ago
Free pet accident insurance? 100%.
Recently started using Ultra pet food for 2 reasons, dogs needed a change in food and for their pet accident cover. Was initially skeptical of the insurance cover, there is always a catch. 2 months in and 1 of my dogs had an accident at home, Vet bill almost R3000.00. Submitted it with the claim form and refund was processed, less excess of R200, no questions asked. Well done guys. Very pleasantly surprised.
0 replies
113 months ago
Discovery Too Busy to Care
<p>Since December 15th I have been sending queries relating to a hospital stay and insurance quotations. Needless to say they eventually contact me, after being chased, regarding my medical aid query. The call cuts and no call back even though the resolution was being discussed. Who cares right? Client won't call back, I can go home. That is the attitude. On the second query regarding insurance, consultants go on leave without responding leaving the client to follow up again? So now I will have to deal with a THIRD consultant to explain the requirements. Would rather deal with the THIRD consultant at another company that might just still be open for business.</p>
112 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)