AS
Abigail S
Active since Dec 2016
4
Reviews
0
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Reviews
4 reviews3 months ago
Never again
PLEASE DO NOT USE THIS COMPANY! I have been trying to order a smart watch for my niece since 22/12. They sent me an email after Christmas stating the watch is no longer in stock, even though it still reflects "in stock" on their website. They nicely said they were gonna send me other options. I still haven't received any other options. I have requested a refund. Still haven't received my refund. I even escalated the matter. Still no service. They don't have a contact number. Everything is on mail. No you know why they don't have contact numbers. It's a NEVER AGAIN for me! Watch out.
0 replies
10 months ago
NEVER USE THEM!
The Courier Guy is ABSOLUTELY TERRIBLE!!! So we ordered an inside oven door glass from Defy and had to courier it from CPT to St Helena Bay. When I initially placed the order, i wasn't told that they don't transport glass. They only collected my package the following day, when I received an email, not a even a phone call, stating that they don't courier glass and do I wish to continue the service. I only saw the email the next day, to which I responded, yes, because I believed that they would try to handle it with care. THEY BROKE MY OVEN DOOR GLASS!!! This glass costs R800!!! NO ONE, NO ONE, NO ONE called to help me understand what went wrong! Thank God I called to find out when my package would arrive because it was already day 3! This is when I found out that it was smashed! They sent me an email to say, sorry for the inconvenience caused! Up until now, no one has called me to recompensate me! I have only dealt with someone on email. They are SO ***ard to not even call me! SO scared to talk to the customer to apologize! I wish I could show a picture of how it looks....it is shattered into millions of pieces! I am SO angry and disappointed! I own a guesthouse and now my guests have to be without an oven because of this ridiculous service. It is ABSOLUTELY APPALLING!! I think just the fact that no one is calling or trying to satisfy the customer is heartbreaking! PLEASE DO NOT USE THIS COURIER COMPANY FOR YIU PRECIOUS ITEMS! They won't care....
0 replies
113 months ago
Ridiculous service...Absolutely ridiculous
<p>As a follow up to my previous complaint regarding FNB's eWallet service. A rep from FNB eventually called me this morning (WRT my previous Hello Peter complaint) saying that he will send a note to the eWallet department to highly prioritise my issue, and that they should give me e call soonest. I still have not received a call. I eventually called them myself again today to try and get a new PIN code to collect my money. I had been on the telephone queue for almost 20min and decided to go to the Paarden Eiland branch in CPT. I spoke to a lady there to ask if she could assist me. She politely said that the only way I would be able to obtain a new code is if I dial the ********** number or the USSD code (which I mentioned doesn’t work on my phone). She then said if that doesn’t work, I would need to go back to the sender, do a reversal, but it would take anything from 15-20 working days to get the money bac****!! Absolutely ridiculous! </p>
56 replies
113 months ago
Not available on public holidays!!!
<p>So a friend of mine sent me money using eWallet on 24/12. My eWallet pin had expired by the time I could go out to draw the money later that day. The ussd code to obtain a new code doesn't work on my phone. I then tried calling someone to assist me. It is the 26/12 already and STILL I cannot get hold of the eWallet department for a new pin AS THEY ARE NOT AVAILABLE ON PUBLIC HOLIDAYS!!!! Ii have been on calls running into 15min at a time waiting for someone. I have been calling, emailing, laying queries even calling other departments to assist and STILL no luck! I now have to wait until 28/12 to get a new pin!!! 5days later!!!This is ridiculous! You should at least have a backup plan for emergencies! What if someone is in dire need for that money and needed assistance as their life depends on it?! I have been very proud of FNB, but I now know that this bank does not have their ducks in a row. This is the first time I have been let down and by the looks of the reviews of other people, it won't be the last. </p>
56 replies
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1 Star
4 (100%)