Active since Jan 2017
3
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Reviews
3 reviews46 months ago
Off to a good start
Easy and effective application. Will wait and see as we go how the service is, but very impressed so far
134 replies
49 months ago
The only thing you’ll loose is your cash
If it looks to good to be true, it usually is. Everything went smooth up until payment was done. 5 April delivery was moved and in a bulk mail I was given the option to collect my order that afternoon between 4 & 6pm at Riversands Innovation Hub in Kyalami. Obviously most consumers are working during that time and traffic doesn’t make it easy to get there, specially from Pretoria. I even offered to pay for delivery, and then arranged to drive through during working hours the following day to fetch the stated order. I was given a chef’s number who will hand me the pack. Its worth noting that I ordered a4 week CRASHER PACK that contains 40 prepared meals. Once I arrived at the I-Hub I phoned the chef and it was very unclear as to where the kitchen is located and was tood he will come meet me. After standing around for several minutes the chef arrived with a single Woolies cloth bag in hand. He handed me the obviously-not 4 week pack and was very distressed and started apologizing and stating that his number is was not supposed to be given to the public and that they are just contracted to make the food and also waiting for stock and payment from Kudakwashe. There was 7 prepared not eco-friendly packaged meals in the bag, not even a 5-day course. I demanded my refund and no excuses and was informed that it was actioned with accounts. Its been 3 weeks now and I was informed after my 3 mail of demand that, and I quote: “ We have begun the process of liquidating our assets. Thereafter we will continue disbur*****ts. We have already begun paying our refunds on a ‘first in’ basis. Once your refund has been processed, I will inform you immediately. ” Following this I went through their digital footprint with no notice of insolvency and payments still being accepted. Don’t even consider using this service.
0 replies
81 months ago
Epitome of horrible client service
No communication and frustrating service. A few of my colleagues and I have been thrown into a loop regarding the processing of our claims. We started the process beginning of June 2019 and delivered final form submission 27 June, only to be informed by 25 July that there was outstanding docs from our previous employer, which was not the case. We have submitted the docs with prviosu proof on numerous occasions without as much as a word from any one at Alexander Forbes HQ. When we call the assigned admin, there is no answer, this has been for the past 30 days. Calling through the help line, we get told to start the submission process again which is to date already 10 weeks, without proper response. The impact of these delays is effects our personal lives and causes harm to issues that could've been avoided if proper communication was received.
210 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)