DH
Dawn Harris-Slabber
Active since Jan 2017
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
Good insurance - super irritating up-sell calls
While I am very sure that the Platinum Life Cancer cover is excellent (I hope so, seeing as I am a paying customer of theirs since 2008 and have been lucky enough to never have to use it), I have to be honest when I say that bi-annual phone calls by overly fami**** agents with a time wasting script are enough to make me want to cancel this insurance. They call me twice a year, usually at the most inconvenient time and try to strike up a conversation. I can't be the only one who doesn't WANT to have a conversation with an agent twice a year to be upsold on insurance and given a free gift that I don't want. If they could please stop or give me an option for a phone call or email - and hold off on the substantial annual increases instead of sending me vitamins / costume jewelry that I am never going to wear - I could increase this rating. Honestly, the phone calls have irritated me enough to write this review after multiple requests for them to stop calling me!
53 replies
13 months ago
NO Customer service, only after the quick sale.
Categoric "DO NOT USE"... While their plants are good, their service is appalling. Nonnie quoted over DOUBLE what you need, their management absent. The sold us 110% more plants than we needed (full payment upfront), arrived two hours late to plant, breached estate rules when they didn't finish when they said they would and then demanded that we load the remaining plants and take them to the gate for her team who had arrived after the gates had closed. When they FINALLY came to collect the over-sold plants their driver let themselves onto my property (without telling me they were there), reversed in skew and then caused massive damage to everything they touched when they tried to dig their way out again. Their trucks are not road-worthy with slick tyres, their driver wedged their truck against my wall and gate, creating damage to my new home wall and gate and dug up about 3 odd meters of my lawn at the entrance just to get themselves un-stuck. It would have been a comedy if it wasn't so infuriatingly tragic. At the time, no one in the sales office would answer our calls or talk to us, promising to call back. Two weeks later - silence. E-mails of complaint have gone unanswered due to "management being out of the country". No apology, offer of any kind of gesture to make up for the damage or inconvenience, despite the documented images of damage. Unless you are going to collect plants and plant them yourself - our advice - STAY AWAY🤬
0 replies
25 months ago
Fine.. until something goes wrong! Stick with incredible connection if you want aftersales service
When purchasing new equipment, Tech.co.za can't be faulted. Quickly, good range, etc. HOWEVER - you better hope that said tech doesn't BREAK.. Then you are on your own. You are accountable for paying for courier services to return, waiting 7 working days for any response and then HOPING that you get the equipment back... Poor.. And speaking to anyone on the phone - you can basically tell he's playing Tetris in the background - not a single damn is given about the person calling in, he's bored, uninspired and definitely not interested in helping you. Emails are dismissive one liners telling you it's your problem, for your account. Only his parrot-repeat script. Disappointing to say the least.
0 replies
113 months ago
As difficult as possible to start these benefits!
<p>Sadly, this is my second "hello peter" complaint in the space of 9 days - all relating to the same disjointed process and lack of single point of contact. </p> <p>I FINALLY got the card (in fact the delivery was the best part of the experience so far - so credit where it's due there), but now can't link any of the benefits on the website, or activate the card - as my card has not been linked to the profile. Yet again, evidence that this disjointed process is fundamentally broken. Despite an e-mail to the "shared" address published, and a phone call (with a promise that this would be resolved by today), I still cannot load Discovery Miles or see card details when I log onto my profile. </p> <p>I can't believe that something that should be so simple is this complicated! So much for innovative, WOW customer service (again). Dreading the day when they become a full bank, but at least they are consistent.... Consistently disappointing. </p>
0 replies
113 months ago
Disjointed, delayed and bitterly disappointing application!
<p>I originally applied for a Discovery card on 3rd jan. Through a series of ridulous issues - i am STILL waiting for a quote of FNB. It's impossible to trace a single issue, with a single person and responses to issues are delayed and disjointed. In the unfortunate event that you have to get hold of FNB for a quote - you cannot phone into the division - they only "schedule" calls with you (which sometimes don't arrive). </p> <p>For a new age "digital", "differentiated" service offering - this is the most frustrating, non-developement, least customer friendly process I have ever been subjected to. </p> <p>If this is how they treat new to Discovery clients, I almost shudder to think how any query or issue is going to be dealt with...</p> <p> </p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (20%)
2 Star
1 (20%)
1 Star
3 (60%)