MJ
Mandy J
Active since Jan 2017
5
Reviews
0
Industries
Reviews
5 reviews16 months ago
Highly disappointed and frustrated
Firstly after making it clear that I don't want to a new contract and while not in the right frame of mind I get put into new a 2 year contract. When I saw i was put into a new contract I also saw the R600 airtime I had was gone. They said it was an extension of my existing contract however it wasn't as i was on a top up and then got put onto a normal contract.. so new. Contacted them about my missing airtime I was told I would get a call back.. a week later I call again and speak to Zandelee who reassured me I wasn't supposed to lose airtime and she would airtime it out. They couldn't access my information due to system issues so I emailed her the same day to prove what had been loaded and used before I lost my airtime. They also granted me a contract without asking about my employment and I have just been retrenched. When I called on the 19th December I was told that Zandelee had gone on leave and would only be back in January and no one else can deal with it. I still have not heard any feedback and am still missing my R600 airtime. Worst experience ever!
0 replies
25 months ago
Unsympathetic Absa leaves me disgusted as a loyal customer
I have been with Absa for years and have a few accounts with them. Unfortunately I was retrenched in 2022 and decided to start a business from home.. Unfortunately circumstances changed and I was not able to make payment to my credit card which I informed the bank of immediately. With no income and going through a divorce the bank has no sympathy at all. All they are interested in is their money.. no grace.. no understanding of the position I'm in nothing.. all I asked was for a little bit of time to try and get funds together.. the answer was no. Then they decided to do a debit of my cheque account from money I had there for other debits due to come off.. without them informing or even asking me. The call center staff are very unsympathetic and very rude. Despite being a loyal client for years and never defaulting once.. when we seem to have a problem they cannot even assist us... very disappointed!
159 replies
107 months ago
Greatest service
<p>After an abrupt end to a weekend away which was supposed to end with my son and I travelling back for the first time with Greyhound, I fell terribly ill and had to make my way back home early. The wonderful team at Greyhound was so understanding and refunded the tickets already bought. I would definitely be using them again knowing they are there for the customers. Keep it up guys.</p>
0 replies
112 months ago
NO RESPONSE TO CLIENT COMPLAINTS
<p>I cannot understand how such a big company has such little disregard for their clients. I posted a complaint about Sanlam Reality not refunding me money they debited incorrectly. I get automated responses saying someone will contact me and up until now i have not received any feed back. I think now i will get my legals involved because it has cost me so much money to try and get back 3 months of incorrect debits back. Shocking service!!! </p>
0 replies
113 months ago
Daylight robbery
<p>Despite being a member of sanlam reality for a year since October last year i was over charged on my gym membership even though I had met all requirements to qualify for the 80% discount. Since the 6th of December i have been trying to recover my money that was taken from me incorrectly.</p> <p>Phone call after phone and numerous of emails i still have not received my money. These agents dont ever call you back, instead get an automated reply saying we have escalted your enquiry and you can call us to follow up! And apparently you can never get to a manager because there is never one there. I am so furious because not only have they charged me incorrectly but it has cost me a lot in phone calls. Will they reimburse me for that????</p>
728 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)