Active since Jan 2017
7
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Reviews
7 reviews1 month ago
Unjustified Cancellation of Gym Membership and Lack of Resolution
I am writing to formally lodge a complaint regarding the unexplained cancellation of my Virgin Active gym membership, despite my account being in good standing. I have consistently paid both my Virgin Active membership and Discovery Vitality fees via monthly debit order, without ever missing a payment. It has therefore come as a complete shock and disappointment that my contract was terminated without any communication or valid reason, while my two sons’ memberships remain active under the same arrangement. The situation became particularly embarrassing when I was denied access at the Cresta branch a few weeks ago after my Virgin Active app failed to grant entry. Upon enquiry, the receptionist informed me that my contract had been terminated on 27 February. I immediately contacted Discovery Vitality and was assured that the matter would be investigated and that I would receive feedback. However, after not receiving any response, I followed up and spoke to another consultant who also could not provide any clarity. I then requested a reference number for the query, which was emailed to me as REF: 11929805044 on 18 March. To date, I have still not received any feedback. In a further attempt to resolve this matter, I tried contacting Vitality again yesterday, but experienced technical issues with their call system, where selecting options resulted in no response or assistance. This level of service is unacceptable. As a long-standing and loyal member, I find it deeply disappointing that my contract could be cancelled without explanation, and that my attempts to seek resolution have been met with delays, lack of communication, and system failures. I therefore demand the following: A full explanation as to why my contract was cancelled Confirmation of whether this was an administrative error Identification of the individual or process responsible for the cancellation Immediate reinstatement of my membership without penalty Assurance that such an incident will not recur I trust that this matter will be treated with the urgency and seriousness it deserves. I expect a prompt response and resolution. Zaheera Walker
0 replies
19 months ago
Edgars, you are disappointing.
It is not worth adding a one-star here because my matter is not resolved. I receive my statement via email and to access it, I have to use my 13-digit ID number. For some unknown reason, someone, somewhere captured my details incorrectly. I called 0860111826 for assistance and the lady i spoke to could not help. Please note I was on the phone for a long time. Then she said she had to transfer me to a different department for them to correct my details. I told her I was not prepared to run up my phone bill for an error they caused. I asked her to call me back. She clearly ignore me and transferred me. All that happened was me listening to classical music and still no help. Edgars, you are disappointing.
0 replies
22 months ago
Sterling service from Discovery Insure
My vehicle was damaged by a third party and submitting my claim, getting the approval finalised and the steps that followed was seamless. I was assisted by Demi Loddo who kept me updated at each new process. All my queries were responded to timeously and I am so grateful for the customer care and service offered to me.
53 replies
38 months ago
Disappointing Service from Discovery Vitality
I try to resolve issues as amicably as possible but my recent experience with Discovery Vitality has vexed me greatly. I changed my Discovery medical aid plan, inclusive of Vitality as of February 2023. Trying to choose my preferred partners has been tiring and I cannot get it right on the Discovery App, the Chatbot or via chat with a consultant. I even spoke to marketing consultants who came to my office and they conviced me everything was in order. This last week, I received various reference numbers indicating the problem was resolved and today I was taken through the process by someone called Jodi who told me she updated my details (my details were all correct by the way) and then finally the activation error reappeared. Finally I am told my matter needs to be escalated and s/he has to speak to the team leader. Why do I feel like I am playing musical chairs, why does something so simple have to be made so complex. All this, while my Vitality debit order goes off and I continue to lose valuable points each time I shop for healthy food, buy medication or entertain myself. I want to speak to a person but I am only lucky enough to be entertained by a chatbot. Some of the reference numbers given to me are: 9404532272/9404532046 Please can a person (not a chatbot) get in touch with me to resolve this soon or can my Vitality be cancelled please. Regards, Zaheera Walker
0 replies
47 months ago
Thank you Zaheed Boda, thank you Innovation Group
I was dreading the admin behind canceling my Warranty Policy today after reading all the comments, but I am pleasantly surprised to share with you that Zaheed Boda was a God-send. I struggled to get through to Customer Services but he went the extra mile to allay my fears, he understood my frustration and delivered on his promise to help me with my cancellation. Thank you Zaheed for coming to my rescue and I wish you strength and success in your future endeavours.
134 replies
67 months ago
Josenta Mosingati, you're an asset at Discovery Insure
What a day! I travelled to Krugersdorp early this morning and just as I reached my destination the clutch retired on me. I panicked. Since it is rare for me to call on my insurance, I completely forgot that I had Discovery Insure. I called and Josenta Mosingati listened to my situation and calmly told me what he was going to do. He ensured that roadside assist was sent out and also ensured that I was transported home safely. True to his word, a towtruck came out some 20 minutes after my call and my car was taken in to the dealer. Josenta Mosingati called me every step of the way and the last call was to ensure that I was home safe. What a pleasure to deal with someone who goes of of their way to allay our fears especially when we find ourselves in unfamiliar territories. Josenta, I wish you every success and may your grow beautifully in your career. Zaheera Walker
53 replies
113 months ago
New Account palava
<p>On 13th December I took all necessary documents to open an account for my minor son at ABSA Braamfontein. I spent nearly 2 hours at the branch and Mr H Masala assisted me with the process. He told me the account was finalised etc. and I could go to any branch to collect it. Please note my proof of residence and other documents were furnished and thus I was fica'ed. I could not wait any longer because I had ro return to work.</p> <p>On 14 January 2017 I went to the Cresta branch and waited almost an hour to collect the card but the lady who assisted me said I was not fica'ed. This was emotionally draining because I spent a total of 3 hours at two branches and I do not have the time to do this again.</p> <p>The ROA Reference Number is ********** ********** 03 and the account was for my son Xerxes Walker (ID ********** 284088). I have signed all the necessary forms and submitted certified documents. I would like my son's card to be delivered to me.</p> <p>As an ABSA client for many years I am very disappointed about this situation.</p> <p>Zaheera Walker<br /> ********** 300</p>
56 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
3 (42.857142857142854%)