XM
Xola M
Active since Jan 2017
2
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2 reviews11 months ago
Complaint Regarding Unreturned Lost Property - Room 1926 (April 11-13, 2025)
Complaint Regarding Unreturned Lost Property - Room 1926 (April 11-13, 2025) To Whom It May Concern, I am writing to express my significant disappointment regarding the handling of my lost property following my stay at the Elangeni Hotel from April 11th to April 13th, 2025. My booking was arranged by my employer, and I was accommodated in Room 1926. Upon checking out on April 13th, I inadvertently left a pair of sneakers in the room. A week later, after realizing my oversight, I immediately contacted the hotel. The lady I spoke with took my details and assured me that an investigation would be launched. However, since that initial call, I have received no communication from the hotel. Despite numerous attempts to follow up by calling your reception, I have consistently been met with assurances that someone would "get back to me." Weeks have now passed, and this lack of proactive communication and resolution is concerning. I understand that oversight can occur, but the subsequent absence of accountability and communication from the hotel staff is frankly disheartening. It gives the impression that client care diminishes significantly once a booking is complete, and it has regrettably eroded my confidence in your establishment. The perceived disregard for guests' belongings is particularly troubling. I urge you to investigate this matter thoroughly and provide a prompt resolution regarding the return of my sneakers. I can be reached at 0783959228 or aloxm1@gmail.com . Sincerely, Xola
0 replies
113 months ago
Bullying clients it's not a business solution....Mtn is one of them
<p>In 2014 july I took a contract with mtn Devonport branch in Durban, after I finished to pay the contract of which it ended the last day of july 2016 I wasn't aware that I should close my account with mtn since it was not my first time contract with the dealer if im not mistaken it was my third contract and I never close my accounts but this time I was shocked when I received a call from attorney's telling me that my account is handed over to their company for collection of debt. I call mtn to find out how did it happen cause in my understanding my contract was ended last year july, than the consultant told me that I was supposed to close the account than I said it's fine they should have contacted me cause I gave them my contact details.</p> <p>The consultant told me they did sent an sms but instead of using my personal contact details they choose to use the contract number as my contact details of which I never use that number since day one of receiving the contract yet they claim that they sent me sms alerting me about my arrears that accumulated because of I didn't close my account.</p> <p>The surprising part is that when they sent my details to the attorney, they gave them the correct number not the contract number and I manage to make arrangements of payment with them.</p> <p>The only part that I don't understand with mtn I manage to pay them for 24 months without defaulting but now im listed as a bad payer because of them, they destroyed my record for know reason, they failed to contact me on the right contact number that I used when I was feeling up the form but they choose to use the contract number, who said a contract number is my personal contact? I gave them my contact number I would expect them to use it whether by sms or calling me before they even take my account to lawyers because by doing that you are destroying my future, my future jobs, because of lack of communication, I wouldn't mind to pay the penalty of not closing the account but I never used that number and I don't understand why im getting penalties and no one explain that to me and when they conduct their promotional products they call me on my personal contact but when im facing arrears they choose to use a contract number that is not even working for 24 months. </p> <p>I think these companies are taking advantage of us as consumers and it is not fair to us but one day you'll face the consequences of abusing your right by destroying other people's life for something that needed people who care their customers.....it's unfortunate uou don't care and I will never ever take a contract with you and I will make sure that I bad mouth your evils.</p>
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