SC
Simone C
Active since Jan 2017
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Upgrade ****
On 28/11/2025 I was contacted by Lerato Ntlhola at Cell C and advised that I am eligible for an upgrade on my contract. I asked which phones are available and she advised that there is a Samsung A56 available, and included in the upgrade, I would receive a smart watch and Samsung ear buds. I agreed to the upgrade and she advised that once the phone was delivered to me, she would contact me for the IMEI No., and then the accessories would be delivered. The phone was delivered on 08/12/2025. I waited a few days for Lerato to contact me, which she never did. I then started calling the Cell C customer care, and I after being passed from one extension to another, was advised by another agent that they would log the matter, and arrange the necessary. I waited again, and no feedback. I then contacted the customer care again, and was sent an SMS confirming how I should go about claiming the items. I was having trouble doing it so once again, I contacted customer care. An agent called me back and advised how to go about claiming for the items on an app on my phone. I tried to claim for the items on the app, however, I was only able to submit a claim for the ear buds (which was subsequently declined as per the attached emails). I contacted Samsung and was advised that the special for the items ended on 30/11/2025 (2 days after my contract was upgraded, and before I even received the phone). Back to customer services I went, and eventually Lerato gave me a call. She admitted that she had not sent me the invoice for the phone, and then did so, and that she did not explain to me how to go about claiming, or the cut-off date!!!!!!! Her excuse seems to be that Samsung does not give them the full details of the promotions, which is absolute *******, as she should not be offering it to clients if she does not know all the information. I have requested the recordings of when I did the upgrade several times, and have still not receiving anything. It is a matter of principle that I am entitled to receive both the Smart Watch and the Ear Buds. I would not have upgraded the contract had these items not been included. I have been sending emails on a weekly basis following up on this, and STILL no response from Cell C. This whole upgrade has been an absolute ****.
221 replies
13 months ago
Disgusting
On 06/08/2024 I was involved in an accident with one of the Fair Cape Trucks. A claim was submitted, and I provided all the details of my damages, as well as an independent witness statement noting that the Fair Cape driver was at fault, and that he was verbally abusive and swore at me and my son!!! The insurance company have advised me that due to Fair Cape not admitting liability, they are unable to settle my claim. I have emailed Fair Cape several times, and am getting absolutely no response. I am at a complete loss as to what to do. Very disappointing for such a large company to completely disregard the responsibilities of their drivers.
0 replies
112 months ago
DISGUSTING SERVICE
<p>I have a contract with Cell C. My debits are deducted on the 26th of each month, and on the 15th of each month my airtime is loaded. I did not receive my airtime for January 2017 and contacted their call centre on Friday 20/01/2017 to query this. I was advised that they were able to see that the airtime was not loaded, and that they had logged a query, and I would be contacted within two days. This morning (Tuesday 24/01/2017) I once again contacted the call centre and was advised that my airtime had been loaded! I advised them that it had not and they advised that would call me back today. I have just contacted the call centre again (at 15h20) and was advised that my query had been logged to the Upgrades Department and not Customer Care. I was then transferred to Customer Care who advised me that my airtime HAD NOT been loaded and that they would get someone to give me a call. Everytime I call I receive different information, and have yet to have anyone get back to me or load my airtime. My debits go through every month with no issue and I find this unethical that they are not accountable for this. I have paid the premium and am therefore entitled to the airtime.</p>
112 replies
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3 (100%)