LS
Lebo S
Active since Jan 2017
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
waiter lacks knowledge, very poor service, sub-standard processes, and the manager needs to get some training or to leave!
1. We made a reservation for 8 people on Sunday night and the reservation was for 10AM the following Monday. When we arrived, at 10:10AM, the table was not prepared. My brother and I had to help set the tables for our family. 2. After placing our orders, the waiter came 15 minutes later to tell us that the pizza oven is not ready yet and asked that we order something else for the kids. Which we did. 3. An hour after we ordered, the waiter came back to tell us they don't have ripe avocados and asked that we change another order for something else. We asked how come the table next to us have avos and they look ripe, he said that was the last ripe avo they had. By this time, it was over an hour since we placed an order. So we asked for the bill for the drinks so we can leave and go eat elsewhere. We waiting another 5 minutes for the bill, so we asked for the manager, Michaela. That was the biggest mistake of the morning. Michaela has no clue about managing a restaurant. As the manager, she didn't know that we had made a reservation, she was not aware that customers ordered pizza but her pizza oven wasn't ready - AFTER 10AM! The only thing she was aware of is the we wanted avocado and there was none in the establishment. When we told her that we asked for the bill for our drinks so we can leave and go eat elsewhere, she displayed a "well-you-can-leave" kind of demeanor. I regret driving 10KM to try out their food and my family and I ended up wasting an hour and R255 on drinks which we had ro elsewhere and order again. Most of all, we waisted 80 minutes of our time at that very poorly managed restaurant. DON'T GO THERE... AT LEAST UNTIL MICHAELA LEAVES. SHE IS THE PROBLEM!!!
0 replies
46 months ago
Telkom refuses to help me migrate contract as per agreement
My wireless broadband contract was due for an early upgrade in Feb 2022. When I went to the store and told them my router still works fine and I don't want to replace it yet, I was told I can take a sim-only data contract because with such a contract I can migrate to a different contract after three months - I don't have to wait for the 24 months. So I took the unlimited data sim-only contract At the end of the three months, I went for my migration, but I was told that my contract does not show duration, so changes cannot be made. I was asked to contact customer care for help. The customer care agent told me that my unlimited data contract has only been active for less than a month. I told her that was impossible because I took this contract in Feb. She escalated the matter for further investigation. A week later I call customer care and I was told my contract is a month old. But this time, the agent looked at my billing account and realized that I have been paying for unlimited data since end of Feb. So it can't be that my contract is a month old. So she also escalated the matter. Of all the escalations that were done, not once did I receive a call back. I called Telkom Head office in Midrand a week later and the individual told me that the reason my contract shows as over a week old is because I did an early upgrade of my old contract and the actual new term had only started. I asked about the three months sim-only contract migration, the individual said he will refer the matter to retentions department. Now over seven days later, I am still waiting for retention department to call me The painful thing is that I told them that I cannot afford to pay for the unlimited data contract anymore (about R849 per month) and I was glad that I could change it in three months. Now we are at the end of the forth month and there are still no changes. I don't know how Telkom will find the money in my account when they debit at the end of this month. I called the guy from head office today but there was no answer. I went through to reception and she told me she will send the man an email asking him to contact me as soon as possible. I too sent the man an email but there was no reply. In total, I pay over R1800 per month to Telkom for all my contracts and this is how they treat me
0 replies
65 months ago
Unreliable Network and Unreliable Service from Customer Care
Telkom network on contract uses my anytime data when I am surfing and downloading between 12 midnight and 7AM since October 2020 but I only realized that this was the case on 16 December 2020 when my anytime data got depleted at 06:30AM which is impossible because I should be using my Night Surfer data at that time I called Cust Care on 16/12/2020 @ 08:22 and spoke to Mosebadi who said she will log a ticket for me (did not give ticket number) and I should receive a call back in 2 hours. I called again at 10:53 and spoke to Nosipho who confirmed that no ticket was logged for my number and that I will receive a call back in 2 days (not 2 hours) and she had to log a ticket for me now When I asked if I can log a ticket to complain about a consultant, Nosipho said I cannot do that. I have to call customer care and they will log it for me. That does not make sense, how can a customer care agent log a call reporting another customer care agent? How will I know if the call was not logged or if it was logged but not reporting my complaint? Anyway, while I was waiting for a call back in 2 days, I received an sms in less than 24 hours saying the ticket has been closed. I called Telkom customer care again on 17/12/2020 @ 10:24 and spoke to Nosipho. She said the call was closed because it was determined that my ANYTIME Date was depleted because the devices conned to the WiFi router are running updates in the background using up my data. But how is that possible when the data got depleted when I was supposedly using Night Time Data? So I asked that she log the call again so an investigation can be done. She said there is nothing she can do because I am supposed to "reset" my router before I use it after Midnight so the network will know to sue Night Time Data. How am I supposed to know that? I bought a router on contract and I was told I have so much Anytime Data and so much Night Surfer Data. Nobody told me about resetting the router. As it is, I work from home and I depend on my Telkom Wifi which has been depleted and I was not able to work for 2 full days. Now I had to buy data for my wife's phone and use her phone as a hotspot so I can get some work done. Shame on you Telkom
0 replies
Review Distribution
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1 Star
3 (100%)