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Promise M
Active since Jan 2017
4
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4 reviews96 months ago
Request for Refund
We made a payment of R1 000 on 17 December 2016 to Trips SA for the assistance of making a booking for horse riding to take place on 19 December 2016. We couldn't proceed with the activity that we had booked for because one of us was over the allowable wight limit. We immediately requested a refund of which the person that was dealing with it at the time agreed telephonically. After numerous contact with Tilla Coetzer, we couldn't get the refund... Even today, we haven't received the refund of R1 000. Can I please be assisted with this somehow. Thanks
0 replies
96 months ago
Disappointed and Disgusted
We have purchased tickets for the table mountain cableway booked for 18 December 2017. Unfortunately, we couldn't go on the cableway due to heavy winds. I phoned them early January (as December time was very busy) to request a refund of R1 375.00, as we didn't use our tickets. The response was "We are unable to process refund on expired tickets. All refunds and refund request must be submitted via email with the validity period of the tickets. The below tickets expired on the 24 December 2017, the original email request was submitted after the expiry date of the tickets." They are not even responding to my emails now. These guys don't care about their customers. We made the same arrangement with the Robben Island tour and they actually sent us an SMS stating that the tour has been canceled and apologised in that regard. The money was automatically refunded back into our account. Why can't Table Mountain Cableway do the same? No message was sent to us, we only found out that the Cableway was not operating when we got there. This is both unfair and unprofessional, they could've at least notified us and let us know that we can request for refund. These guys are crooks, waiting like wolves for the expiry date to pass so that they can profit off a service they didn't provide. Crooks I say... I'm highly disappointed and disgusted.
0 replies
101 months ago
Bad Service (Insurance Claim)
Good day, I was involved in a car accident on 25 November 2017. The accident was caused by a possible hi-jack from a third party. After the accident, where the car rolled over, two guys from that very same car approached the vehicle and robbed me off some of my belongings. Luckily, I'm still alive. I contacted iWYZE to assist me with towing of the car on 25 November 2017 and contacted them on 27 November 2017 to file a claim. Accordingly, I complied with them and provided them with all they need. I asked them to keep me posted on a daily via SMS but had to follow up myself most of the time. I got an email from Gugu Msibi on 30 November 2017 stating that an assessor has been appointed and asked for an AR form, for which I provided within an hour or so. I have never heard anything back from her and had to follow up myself. I was later contacted via email by Bopelonomi Ngwenya on 06 December 2017 stating that he is the assessor appointed for my claim. We spoke over the phone to discuss when we can meet to go through the story of how the accident happened. We met on 07 December 2017 and he mentioned that he will go to the accident site, check the car and that the report will take him a week. I had to ask if the car has been written off or not, that's when he told me that it is. He visited the accident site on 12 December 2017. I was patient enough to wait for 7 days. Within that 7 days there was no communication between us regarding the progress and there will be any delays. I contacted iWYZE on 20 December 2017 and they told me that they are still waiting for report with regards to a reconstruction of the accident scene and that will take a couple of days to get. I have run out of patience now and would like immediate assistance with this claim. This is taking way too long and I'm not even updated on the progress of my claim. I have not taken the option of a car hire, meaning that I don't access to a private vehicle at the moment and would like to get one but can't. On top of that, the bank financing the car will deduct from my account (for a car that's not there) at the end of the month if this is not resolved. This is very frustrating and require your immediate assistance. This is so unprofessional. I pay my premiums every month for unforeseen circumstances and now the same insurance is somewhat looking for a reason not to pay my claim. This is so unfair. My life is limited to some extent because of this. Please assist me accordingly. I thank you in advance.
105 replies
112 months ago
Poor Service Delivery
<p>Payment Issues - I am still waiting for my refund</p> <p>Poor Communication and People S****s - Myself and friends were treated like we didn't pay for their service</p> <p> - No response on emails and if there is a response, it's not fruitful</p> <p>Unprofessionalism</p> <p>Lack of respect for the customer</p>
105 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)