NG
Nabeelah G
Active since Feb 2017
2
Reviews
0
Industries
Reviews
2 reviews42 months ago
Ridiculous service - ByConcept Cafe
Worst restaurant experience ever! The waiter staff were unprofessional and inadequately trained. We had a bill of about R3500 and the waiter couldn't keep track of payments. Charged us almost R1000 over on the bill and refused to let us check. Only after heavy insisting to check did he allow us to do so which is when he discovered the R1000 extra. Refused to refund and was ridiculously rude to the point that his manager and fellow waiters had to tell him to be quiet and treat customers decently. He still received his 10% tip even though he forgot people's orders, brought food that wasn't ordered, couldn't remember to bring us sauces and cutlery after requested, brought extra burgers that wasn't ordered and is still reflecting on the bill (which was paid for but not consumed by the table) Honestly, I dont want to be a Karen but I do not recommend By Concept cafe. We had a birthday supper there and the night was completely ruined by the disrespect we received, by the poor service and truly average dishes that were served. Imagine ordering food and sitting there without it while everyone is eating because the waiter forgot to include it even though he had an entire A4 page with everyone's order. I understand human error and can look past the poor quality service and average food but don't con me out of my money by saying the balance of the bill is almost R1000 less than what was paid. Not fair and not right.
0 replies
43 months ago
Lawrence the online shopping assistant
I have just placed my order online with Dial-a-Bed and the service I received from Lawrence the online shopping assistant was great! 10/10 for Lawrence! He was truly so helpful and went above and beyond to assist me with all the little queries I had. Thank you Lawrence!
133 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)