TM
Thapelo M
Active since Feb 2017
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
USELESS SERVICE PROVIDER
Useless service provider that fails to honour clients claims. I have been struggling for a week in order to get a replacement device where on earth have you heard that a new cell phone must be replaced with a Pre-owned device??? QUICK TO INCREASE PREMIUMS UNDER FALLS PRETENCE STATING THAT THE COVER IN CREASE WILL ALIGN WTH WHAT IS ON THE MARKET AND WHEN ITS TIME TO CLAIM THERE'S STORIES AND THEY NEVER TAKE OWNERSHIP NOR DO THEY EVEN UNDERSTAND THEY OWN T'S AND C'S. I WILL NOT RECCCOMEND VODACOM INSURANCE TO ANYONE BEUCAUSE THEY WILL ONLY WANT TO PAY LESS THAN THE INSURED AMOUNT BUT WILL INCREASE YOUR PREMUIM YEAR IN YEAR OUT AND THE ****** AGENTS WILL DEFEND THE USELESS MANAGERS BY SAYING THEY ON LUNCH OR THEY CANNOT TRANSFER YOU TO THEM BECUASE THEY NOT IN THE OFFICE
265 replies
2 months ago
Complaint Regarding Vodacom Insurance Claim Handling and Settlement Offer
I am writing to formally lodge a complaint regarding both the handling and the proposed settlement of my recent device insurance claim with Vodacom Insurance. I have been insured with Vodacom Insurance since 2021 and have consistently paid my monthly premiums, which were approximately R466 and have recently increased to R491.20. Every year, I receive communication stating that premium increases are necessary to keep up with rising repair and replacement costs, while the policy terms and conditions remain unchanged. Following the theft of my device, I submitted a claim in full compliance with the required process. I was then informed that although my policy bracket allegedly covers devices valued between R10,000 and R15,000, the approved settlement amount is only R11,000. Additionally, I was told that: To receive a new device, I must pay an additional R5,000 on top of the 15% excess; or I must accept a pre-owned iPhone 13 as a replacement device. This is unreasonable and inconsistent with the basis on which I have been paying my premiums. My device was not pre-owned when purchased or insured, and I cannot understand why, after years of increasing premiums, I am now limited to a pre-owned replacement. Furthermore, the requirement to pay an extra R5,000 beyond the standard excess raises serious concerns about whether the actual cover aligns with the stated device value bracket. To add to this frustration, the customer service I received was extremely poor: I spoke with Shumani, who promised to call me back but never did. I then spoke to Neo, who advised that a supervisor would call me—this also never happened. My final call was with Primrose/Promise, who was rude, unprofessional, and unhelpful. I also sent an email to the complaints department, which bounced back without being delivered. Given all of the above, I request the following: A detailed written explanation of how the settlement value of R11,000 was determined. Clarification of the specific policy clause that authorizes an additional R5,000 payment beyond the excess for a new replacement device. Confirmation of whether my policy is based on a new-for-old, market value, or refurbished replacement model—and where this is stated in the policy wording. A full reconsideration of my claim in line with fair, transparent, and reasonable treatment of policyholders. I trust that this matter will be handled urgently and in good faith. Should I not receive a satisfactory resolution, I will have no choice but to escalate this matter to the relevant Ombudsman for further investigation. Regards, Thapelo Mokoena Cellphone number 0828023232 Policy Number: VCI1070226 Claim Number: CLM4720030
106 replies
29 months ago
************** on rental in Cape Town
I have never experienced such horrible service from an agency like I have with Exp South Africa / Property partners I first app**** for a place with them and the rental amount was R4250 and I was told my application was declined with no valid reason. I submitted my application again with my partner as a joint application and they still declined the application telling me that 'I needed to be married because if one of us left the premises that we would not afford the place" I don't know where they go the idea that one of us was live apart once the application process was finalised. I let that go and arg let me look for another place, funny enough a few months down the line I saw another place being advertised there and I thought let me try again. And once again I was told that I do not qualify for a unit there? How when the Rent is R5200pm and as far as I know your income needs to be 3 times the rental amount. With a salary of R14k net and additional income of R3k pm isn't that supposed to be more than the minimum required amount? I still added my partners income meaning that the income is now more than the required YET again the declined my application with the following feedback: "Regrettably, we are unable to provide specific feedback on individual applications. We understand that you may have questions or concerns regarding this decision, but please know that this is a standard practice to protect the privacy and confidentiality of all applicants." I find it funny that I had now done my application with Dale Glen, As I had seen that they advertised the place this time around. Only to be told NO I need to contact property partners, why did Dale Glen share my information with Property Partners? cause nowhere did I sign any consent form with them that they going to share my info with a third Party. I guess POPIA Act does not apply to them as they do as they please with people's personal information!! And as for property partners? EXP SA I have not words for them cause all they do is discriminate which is against human rights which they seem not to care about at all. I will certainly take this up with the housing tribunal as they do not respect people and discriminate against human rights
0 replies
29 months ago
Disservice due to rental agency
I have never experienced such horrible service from an agency like I have with Exp South Africa / Property partners I first app**** for a place with them and the rental amount was R4250 and I was told my application was declined with no valid reason. I submitted my application again with my partner as a joint application and they still declined the application telling me that 'I needed to be married because if one of us left the premises that we would not afford the place" I don't know where they go the idea that one of us was live apart once the application process was finalised. I let that go and arg let me look for another place, funny enough a few months down the line I saw another place being advertised there and I thought let me try again. And once again I was told that I do not qualify for a unit there? How when the Rent is R5200pm and as far as I know your income needs to be 3 times the rental amount. With a salary of R14k net and additional income of R3k pm isn't that supposed to be more than the minimum required amount? I still added my partners income meaning that the income is now more than the required YET again the declined my application with the following feedback: "Regrettably, we are unable to provide specific feedback on individual applications. We understand that you may have questions or concerns regarding this decision, but please know that this is a standard practice to protect the privacy and confidentiality of all applicants." I find it funny that I had now done my application with Dale Glen, As I had seen that they advertised the place this time around. Only to be told NO I need to contact property partners, why did Dale Glen share my information with Property Partners? cause nowhere did I sign any consent form with them that they going to share my info with a third Party. I guess POPIA Act does not apply to them as they do as they please with people's personal information!! And as for property partners? EXP SA I have not words for them cause all they do is discriminate which is against human rights which they seem not to care about at all. I will certainly take this up with the housing tribunal as they do not respect people and discriminate against human rights
0 replies
31 months ago
USELESS NETWORK
I have never experienced a bunch of *********** people. from late August I have issues with network in my area however when I drive out for about 200m way from my house I have acesss to network. in a vast world where people work from home it makes it quite difficult to work because all the call agents don't seem to know what they doing. I called from 5 September and spoke to an agent by the name of Sam as he said there its nothing wrong with the tower and I should be able to have access, I then spoke to someone else from the network department on the 11th explaining that some issue again that NO LTE OR 5G IN MY AREA ON THE 12TH I SPOKE TO A WALLEY AND SAID HE WILL CALL ME BACK DID I GET A CALL BACK? NO JUST PROVES TO SHOW HOW THEY USELESS THEY ARE. ON THE 18TH OF SEPTEMBER I SPOKE WHAT WAS SUPPOSE TO BE TH MANAGER" KGANYANI" AND HE SAID HE WOULD ESCALATE THE ISSUE TO NETWROKS AND I SHOULD GET A CALL BACK IN AN HOUR THAT WAS ARUND 9AM.... I CALLED BACK AGAIN AROUND 3PM AND SPOKE TO A SHARON SHE SAID SHE CANT GET THE MANAGER ON THE CALL AND SHE WILL TRY CONNECT ME WITH SOMEONE FROM NETWORKS AND THE GUY THAT IS BUSY WITH MY ISSUE IS SEAN... MY POINT IS VODACOM IS JUST DOWN RIGHT USELESS AND DON'T VALUE THEIR CUSTOMERS ALL. YOU MISS A PAYMENT THEY VERY QUICK TO CALL YOU AND ASK YOU WHEN YOU GOING TO MAKE THAT PAYMENT BUT FAIL TO RESOLVE ISSUES THAT YOU CALL FOR. WORSE I WAS EVEN TOLD TO GET TO THE STORE THAT WAS ON THE 12TH WHICH I WENT THERE AS I GOT THERE THE ROUTER WORKS WELL AND I WAS TOLD BY THE AGENT IN STORE THAT THEY CANT DO ANYTHING.. I HONESTLY THOUGHT I COULD TRUST THEM BUT AFTER ALL THIS ? I SEE NO REASON TO PAY FOR A SERVICE I DID NOT GET AT ALL AND THEY MUST JUST SEE TO FINISH CAUSE CLEARLY THAT IS ALSO HOW THEY TREATING US!!!
393 replies
112 months ago
Poor service
<p>good day, I have never experienced such bad service before. Coming from a sales consultant position as well I know how difficult it can me be, but I must say I am disappointed in the experience I've had at Istore the glen shopping center. </p> <p> </p> <p>I am due to upgrade on my Vodacom contract, and checked with vodcome stores in terms of device and specific color but it wasn't available. So my next option was to go to the Istore in the glen ( know Very well I am gonna get what I want which is an iPhone 7 32GB Matt black ) since I asked they had in stock.</p> <p> </p> <p>upon my visit to the store I had to wait long to be attended to ( which was understandable cause the store was busy) </p> <p> </p> <p>soon as a consultant was available I was told the following : " sorry we can't assist you because we don't have a Vodacom consultant in store at the moment " so in a shop with 7 consultants at that moment no one could assist me ? Why ? Because the Vodacom consultant was off sick and was told to come the next day ? ( being today Sunday 5th of February 2017) to my knowledge what guarantees me that the consultant would be in today as they were off the previous day ? And the store manager on site couldn't assist me as well ? Why she doesn't know how to use "C3D" my question is as a manger shouldn't you know the systems in order to assist your staff when they need help ? I honestly don't see the " convienance " in " now being able to do your upgrade at an Istore if they gonna be limited on systems knowledge " </p> <p> </p> <p>i must say that is an inconvenience on a customer service perspective.</p> <p> </p> <p>kind regards </p> <p>Not so happy customer </p>
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)