RK
Robyn K
Active since Feb 2017
3
Reviews
0
Industries
Reviews
3 reviews18 months ago
Excellent service.
Marizel was amazing and so patient while explaining everything and answering my hundreds of questions! Looking forward to joining the Dotsure family with my 2 furry babies. Thank you!
53 replies
98 months ago
Unsolicited marketing.... selling personal information?!?!?!
I have been receiving a lot of spam calls, and finally asked where they had gotten my number, as I haven't authorised anyone to share or sell my personal details. I was told the list of numbers is sourced from Telegenix, and I find this unacceptable and morally suspect. It's a huge security breach, and I'd like to know who gave them permission to share or sell my personal information?
0 replies
100 months ago
Outrageous out of bundle charges
I have a 2GB MBB 24 month - Contract with Vodacom. It has always been a "Top Up", meaning that when the 2GB is finished, it is done, and you have to go and purchase a data bundle to top it up. Suddenly this month I was billed 6,414.51 in addition to the R95 that this contract costs me. I have NEVER paid more for this account. I called and informed the consultant that this has to be an error and it shouldn't happen on a top-up account, and in addition to that, there is no way that much data could possibly have been used as far as I know, but I was told, well it shows on our side so you must pay. I feel this is Vodacom's error, as that ****le should NOT be allowed to go over the 2GB allocation, which is what I signed up for. I'd like to know when that condition changed, and I'd like to see a contract that I signed saying it could go over the contract amount. Very VERY dissapointed in this blatant rip-off by Vodacom. I've been a loyal Vodacom customer for over 18 years, but I see that changing pretty soon as a result of this!
420 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (66.66666666666667%)