Active since Feb 2017
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4 reviews1 month ago
Misleading promises and "delay tactics" cost me a better deal
I am writing this to express my extreme disappointment with the service received from Petrie Van De Merwe at Flight Centre. After a positive experience booking a trip to Sri Lanka with him just months ago, I returned to Flight Centre to book a family holiday to Mauritius. I trusted his professional judgment, but that trust has been completely misplaced. The Situation: I explicitly informed Petrie that I had a competing quote from Pentravel that was expiring in 24 hours. Petrie assured me he could beat it. Just hours before my deadline, he claimed to have found a package 7% cheaper than the competitor, including an additional night. Based on this "good faith" assurance, I allowed my other quote to expire and even arranged extra annual leave with my employer to accommodate the extra day. The Failure: Petrie only sent the formal quote an hour after my alternative option had expired. Upon reading it, I discovered he had quoted the wrong month (May instead of April). When he finally provided the corrected quote, it was significantly more expensive than the Pentravel deal I had just let lapse. The Lack of Accountability: When I raised my concerns, Petrie’s response was that it was "my responsibility" as the customer to catch his errors. He refused to take any accountability for the fact that his misinformation led me to forfeit a better deal. Furthermore, I was told his manager was unavailable until Monday (conveniently after the new, more expensive quote was set to expire), and I was only given a generic customer service email 25 minutes before that deadline. The Result: It feels as though delay tactics and bad-faith promises were used to "corner" me into a position where I have no other choice but to pay Flight Centre’s higher price. As a loyal, returning customer, I expect Flight Centre to take accountability for this professional negligence. I am requesting that the corrected quote be reviewed and discounted to at least match the competitor’s price that I lost out on due to Petrie’s errors. Flight Centre, I look forward to your urgent response.
106 replies
75 months ago
Let's play the blame game instead of apologise
Mango Airlines seems to be heading on the same direction as its mother brand SAA. I have spoken with Charlie, Miriam, Nthabeleng, Philiswa, Shakira, Akhona and struggling to get a hold of Nondi from Guest Care regarding the matter. All they can tell me is that their report from IT shows that it is MY fault for having not booked the correct flight. The IT report apparently does NOT show: 1. That on 22 January 2020, I struggled for close to an hour to book my flight and had to repeatedly log out and log back in to book. 2. That Mango was quick to deduct the money from my account but did not send me confirmation of my flight 3. That I still have received no response to an email sent to enquiries@flymango.com to enquire about this on 22 January 2020 where I was told that I would receive feedback within 48hours (it's now 3 Feb 2020). 4. That I also did not receive a response to my follow up Email sent a further 6 days later. 5. That no one can apologise for all the time and money I have wasted trying to get this corrected. 6. That Miriam blamed ME for not calling to report the matter sooner and the fact that Email is insufficient 7. That I am now expected to pay more than 4 times the price of the ticket that I would I have paid if I received confirmation other other flight on the very same day. How convenient that IT can only prove how the customer is at fault but not the company. Sorry to say, Nico Bezuidenhout but your team is a bunch of unsympathetic blamers who actually dont care about customer service.
112 replies
108 months ago
It doesn't pay to be loyal
<p>I have been a loyal cutomer of Netflorist for at least the last 3 years as well as a proud recipient of many beautiful deliveries from my family and friends. Although on the pricey-side, deliveries had always been on time and always arrived in a superb condition... that was all until my birthday last week (31 May). A friend of mine sent me a pot of beautiful orchids - however the presentation was terribly substandard - leaves dried at the end, one leaf broken and cellophane paper full of watermarks. The driver could not be bothered and told me to just EMail "them". So ********** (which I got from the wesbite). The mail bounced twice and so I called in and spoke to Sherlan Morgan who sounded very sweet and helpful and asked me to forward the mail to her direct mail address, which I did immediately. My Email contained pictures of the plant and the defects that I stated above. <br /><br />Since my birthday, I have followed up twice and have not received any feedback. Looks like you have to take a gamble with them and its unfortunate that my friend (who obviously paid alot) and I got so unlucky this time around. I have decided to start using Woolworths' delivery service for my future deliveries. At least I know that they hold both quality and efficiency in high-esteem, unlike Netflorist.</p>
0 replies
111 months ago
Racist, unhelpful, irritating consultant
<p>I have a rental from RAK since October 2016. It took me 4 months to get someone to respond regarding pest control for a terrible ****roach problem which was undoubtedly as a result of poor upkeep by the previous tenant . I was told by Jessica Treptow that it was my fault that there was an infestation and that I should pay to rectify the problem - not sure how I can be responsible for an infestation within less than a week of taking occupancy. Ms Treptow was extremely rude - I asked for her to please escalate the matter and explain to her senior or the owner to which she said that it was pointless because no one would listen and was adament that it was my fault as I had not taken care of the place. In addition, when I asked if I could rather speak to the agent who I was initially in contact with, she didn't realise I could hear her while I was waiting for her to transfer the call and started cursing to her colleagues about me in Afrikaans - a language that I am not well-versed in in but know well enough to know that she did not say anything pleasant about me. I also overheard her give a false account of events - saying that I had said that the agent hadn't done the initial inspection properly. This was 3 weeks ago and I am still waiting for an apology from Jessica Treptow.</p>
0 replies
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