Active since Feb 2017
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6 reviews13 months ago
Doves Funerals - DGH Financial Services -- The Betrayal of Trust: How Service Providers Exploit Their Members
My recent encounter with Doves Funeral Providers was not merely exasperating—it was enraging, distressing, and financially burdensome. I interacted with a representative named Modise, who provided inaccurate information regarding my policy, falsely claiming it was in arrears and insisting on payments that were not legitimately owed. Out of concern for losing my coverage, I made an unnecessary payment—only to later confirm that my policy was indeed current. More than a month later the matter has still not been resolved, no refund despite promises by Mandisa of the complaints dept Service providers rely on the trust of the communities they serve. Whether it's in finance, insurance, or essential services, people join up thinking their needs will be taken care of fairly and quickly. But time and time again, members get stuck dealing with delays, red tape, and just plain disrespect when it comes to their rights. One big issue is how refunds and claims are mishandled. Companies often make it super hard for members to get what's rightfully theirs. Instead of following through on agreements, they throw up bureaucratic roadblocks, mix up communication, and drag things out to frustrate their customers. And this isn't a mistake - it's a sneaky move to make people give up. What's even more annoying is the lack of responsibility. When members speak up, service providers either brush them off with generic replies or don't reply at all. They ignore follow-ups and make excuses for legit concerns. Members who've done their part are left feeling powerless against big companies that just don't care. This lack of respect is a total betrayal of the trust people put in these institutions. Their job should be to look out for and help their members, not to game the system for their own benefit. The reason behind all this inefficiency is pretty clear: as long as they can hold onto the cash or dodge their responsibilities, they make money. Meanwhile, individuals are left stressed out and struggling financially. So, here's the big question - is fair treatment just a big joke now? If service providers keep taking advantage of their position, the only way to fix things is with stronger rules and more support for consumers. Members shouldn't have to fight for what's legally theirs. It's time for these institutions to face the music for how they're treating their customers.
0 replies
14 months ago
Doves Funeral Providers: A Demand for Accountability
My recent encounter with Doves Funeral Providers was not merely exasperating—it was enraging, distressing, and financially burdensome. I approached the Mitchells Plain branch for a simple policy update, a status given and redirected to the call centre for further information. I interacted with a representative named Modise, who provided inaccurate information regarding my policy, falsely claiming it was in arrears and insisting on payments that were not legitimately owed. Out of concern for losing my coverage, I made an unnecessary payment—only to later confirm that my policy was indeed current. What exactly are we investing in? Is this the standard of service we should anticipate when entrusting our affairs to a funeral provider? Instead of ensuring my family's financial security in times of sorrow, Doves exposed me to financial strain due to their own ineptitude. The emotional toll was equally devastating. Being compelled to pursue answers, make repeated calls, and be treated with indifference added unwarranted stress to an already challenging situation. Doves' website boldly proclaims, "You always have someone to talk to," yet their misleading contact information and dysfunctional customer service suggest otherwise. This is not merely subpar service—it is a breach of trust. Individuals invest their hard-earned money to ensure dignity in times of need, yet Doves' actions betray that trust. If routine inquiries are handled in such a dismissive manner, how can families trust that their claims will be honoured when it truly matters? Doves Funeral Providers must be held accountable for their actions. If they are unable to deliver on the services they promise, they should cease accepting payments from individuals. Policyholders deserve transparency, efficiency, and, above all, respect. It is imperative that Doves be held responsible for their actions Correspondence sent to Mandisa of Doves, the ombudsman cc’d and even this had no response: “I am writing to address the ongoing delay in processing my refund. The time allotted for this process has far exceeded what is reasonable. Your failure to promptly issue the refund and provide documentation of the transaction is unacceptable and appears to be a deliberate attempt to prolong the resolution. This behaviour not only violates my rights as a consumer but also raises concerns about the integrity of our business relationship. If the refund is not processed by 12:00 PM Friday 28/02/2025, I will be left with no choice but to escalate this matter to the Financial Services Provider (FSP) and other relevant regulatory authorities.”
53 replies
26 months ago
"Dishonesty: Unacceptable Business Practice"
Debonairs Plumstead, I am writing to express my profound disappointment in the disheartening experience I encountered with your service on March 1, 2024. I placed an online order at 13:00, which your store accepted. However, my concerns escalated when, at 14:07, I inquired about the order's status, only to be informed that it was supposed to arrive by 13:45. This was alarming, as the delay was evident when I reached out. A call back at 14:10 confirmed the order was enroute, only to discover at 14:35 that it had been transferred to the Grassy Park store due to its purported distance. I am bewildered by the inconsistency in your service – why accept the order initially if it couldn't be fulfilled? Why wasn't I promptly notified of this predicament? The false assurance of an imminent delivery added to my frustration. This unfortunate chain of events raises serious concerns about the integrity of your operations. I implore you to investigate and address these issues promptly, providing an explanation for the lapses in communication and the contradictory information provided. As a loyal customer, I trust that corrective measures will be taken to prevent such occurrences in the future. 15h06 order has arrived
0 replies
26 months ago
Unprofessional and shoddy workmanship
I engaged the services of MAXIMAN SECURITY SOLUTIONS from Mandalay for the installation of an inverter with solar panels based on a recommendation. Even though accepting their quotation, the experience was marred by unprofessionalism from the outset. The supplier lacked essential tools, borrowing mine without permission, and disregarded health and safety rules. Expressing my concerns, the work continued, and all payments were made upon completion. Post-installation, issues arose with leaks during rain, indicative of shoddy workmanship. Despite assurances of remedy, repeated attempts to rectify the situation were unsuccessful, citing other ongoing projects. Even warnings that an alternative supplier would be sought at their cost, was met with no response. The overall workmanship was shoddy, and I caution other potential clients against engaging such unreliable service providers.
0 replies
103 months ago
NO TRANSPANRANCY
Made booking via Sleeping Out - ********** with Reinheim River Chalets. 4 adults 5 kids. Your booking at Reinheim River Chalets has been confirmed 8 Sept. On 27 Oct contacted resort -Could we please amend booking to reflect 6 adults and three children age: 3, 9,17.Reply from resort - There is only 1 queen bed in a chalet for 2 adults and a bunker bed for kids in the living room. Our chalets are R650 p/night. All the chalets are self-catering and can sleep 2 adults and up to 4 children for this price. Additional adults are charged R350 p/night extra. Please let me know if we can be of any further assistance. It will be another chalet for R650 for the night.Please let us know if we must book it?If you pay through sleeping out you must pay their commission to them. Request a new quote through them and follow their procedures.The previous quote was r1800 plus extra chalet r900 for sleeping out. R2700.If paid directly to us, the prices differ.
61 replies
112 months ago
FAILURE/LACK OF BASIC MUNICIPAL SERVICES
<p>As a resident of worcester west it has become a norm that we experience burst waterpipe from municipal supply. The area liesbeeck and orange rd is acustom to this happening. We had one about 4-8 weeks ago and was left without water supply for two days. When your report the matter to the call centre, you get advised that, itis 5 o clock and the standby will close the stopcork and repairs will be done tomorow from 09h00 and the phone gets dropped. </p> <p>Is this why we pay our municipal accounts every month just to acccept this level of service. I dont think so. If the municipality dont have stndby crew, get a private contractor that is prepare to work whenever needed to ensure that paying residents gets the basic service that they are entitled too.</p> <p> </p> <p>Why does things first require drastic measures or action before it is resolved. Have just sopken to the standby guy and ask when can we expect running water "More oggend" with that i dont care attitude.</p> <p> </p> <p>Great thumbs up </p>
0 replies
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6 (100%)