CP
Charlene P
Active since Feb 2017
2
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0
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Reviews
2 reviews63 months ago
False advertising , no electricity
Do not book this place ever!!! There is no electricity, false advertising, and the owners Natasja and Deon Mostert cannot be found. They steal from their guests, Natasha Mostert does not return any phone calls or messages or whatsapps!! This place is a disgrace!!!
0 replies
112 months ago
Shocking, unfair, incorrect actions taken by Cell C
<p>Cell C</p> <p> </p> <p>ON 30/3/2016 I received a call from a "Gugu" from Cell C offering me a Samsung J5 at R239 per month, and a J1 at R139 per month. I explained to her that I currently have a contract with them for numbers ********** and ********** , but we needed new handsets. I said if i can have the J5 in Gold and the J1 in black, I would take up this offer. I also enquired as to what the settlement amount would be should I wish to cancel the existing contract and she gave me the amount of R1049. She also advised me that i can call 084 140 in order to ensure I keep those two cell numbers. When we came to the end of her reading the Terms and conditions, prior to concluding the contract, she advised me that they cannot guarantee the colour of the phones as they are ordered from a warehouse. I stopped her there and said then I do not wish to take these contracts, as I am only taking same because she initially said she can ensure I get the colours I want. She then said that its ok, she will make a note and ensure I receive the correct colours. We concluded the transaction and she confirmed it will take up to 5 working days to deliver.</p> <p> </p> <p>One day later, Friday 1/4/2016 the delivery guy came at about 14h00 to deliver the phones. i opened the packages whilst he was still here. I did not open the cell phone boxes, as I saw on the side of each phone box that it was the wrong colours. The J5 was black and the J1 white. I asked the delivery guy to take back the package, as it’s the wrong colour, and I did not want the phones. He confirmed he could not take it back and i should phone cell c to arrange this.</p> <p> </p> <p>On 1/4/2016 I phoned Cell C and spoke to a Thelani. I explained the entire story re the wrong colour phones to him. He begged me to please phone him back on Monday morning 4.4/2016 at 084 145 and select option 2, then I will reach him, and we will arrange the cancellation. He said it is late and Friday, hence having to call him 1st thing on Monday.</p> <p> </p> <p>On Monday 4/4/2016 I phoned and spoke to a Sharon. I explained the whole story to her and she said i should not worry, she will arrange the collection and cancellation within that week.</p> <p> </p> <p>By 26/4/2016 they still did not collect the two phones, nor did anyone from cell c call me. I once again phoned and spoke to a Nesh, from the cancellations department, who very irritated, advised me that they cannot cancel this, unless the collections department have collected the phones. I was then transferred to the collections Department and spoke to Notuto who arranged for the collection of these devises and gave me a reference number of ********** ********** 91.</p> <p> </p> <p>By 8 June, no one has collected the phones. I phoned one again and spoke to a Zinzi. By now I was extremely irritated with cell C and clearly expressed that to them. Again they informed me to speak to the collections Department. I spoke to Mary, who once again booked a collection with ref no: SN ********** 190.</p> <p> </p> <p>In the Interim I stopped the Debit Order at the bank, as these phones are still sealed in their boxes, waiting for Cell C to collect. In the interim, I have received numerous calls regarding "payment", and each time I explained this entire story. I am fed up with Cell C, and their incompetent staff, who has been taught no listening s****s.</p> <p> </p> <p>During September 2016 I received calls and SMS’s and voice messages, threatening me with ITC regarding this Cell C account. These calls came from a Company MMM Capital who claimed to do collections on behalf of Cell C. A lady called Wasira Khan from MMM Capital then started harassing me. I phoned this Company on 13/10/2016 and asked to speak to Wasira’s superior. I was transferred to a lady by the name of Anette Madurai. For the first time I took a sigh of relief as Anette actually took the time to listen to my entire story. She agreed that Cell C was totally in the wrong, and requested me to put the details on a mail, and she will escalate this to the correct person at Cell C in order for them to rectify this mess that they have caused. She also confirmed that on many occasions Cell C don’t listen to their Customers, and refers incorrect matters to them to collect on. She assured me I need not worry; she will sort this mess out, once she gets my e-mail.</p> <p> </p> <p> </p> <p>On 19/10/2016 I sent a detailed mail to Annette explaining in detail with date’s names and timeframes with the events (as above) detailing what has happened. I requested her to supply me with the contact details and name of the CEO and ombudsman, which I never received. I asked her to supply me with feedback, which I never received. I advised her that I have the 2 sealed phones, and she should arrange with Cell C to collect same. I thanked her for listening and for offering to rectify this with Cell C.</p> <p> </p> <p>Thereafter I never heard from anyone again.</p> <p> </p> <p>I have now applied for a home loan, as I want to purchase a house. I was advised today that my application was declined due to a default listed on ITC by Cell C for: CELL C BDWO Bad Debt Written Off R6330.00 ********** 8.</p> <p>I have never in my 30 years of employment defaulted once on anything and has “HAD” a squeaky clean record, and to my disgust and surprize hear this today???? This is a joke, an absolute disgrace.</p> <p> </p> <p>I tried calling Anette today, ( (086) ********** ) and the number does not exist. I sent a mail but it returned undelivered. ********** <p> </p> <p>I own a very successful and profitable Company, yet my credit record which I spent half my life building into an excellent one, has now been messed up by a unprofessional Company with uns****ed staff who made a serious of huge errors. I qualify 200% for a home loan, yet I was totally embarrassed when I was advised by the bank official that my loan has been decline due to this incorrect listing on ITC by Cell C.</p> <p> </p> <p> </p> <p>Now what Cell C ????? Are you just going to ask yet another incompetent, untrained staff member who has no listening s****s phone me?</p> <p> </p> <p>Very upset, disappointed and angry……….</p> <p>Charlene Pretorius.</p>
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