Active since Feb 2017
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3 reviews1 month ago
BARK.COM - DO NOT USE!!
False Advertising, Invoice shows one thing on the screen but another on your bank statement. DO NOT USE BARK.COM unless you want to lose money and get not even a quarter of what they promise
0 replies
1 month ago
Happy to take your money, not willing to give back what is owed to you.
Do not use VOIP from Afrihost. Over the last 2 - 3 years I have built up a credit of R900 on my VOIP account, I wanted to take out a cellular account and move my number to Afrihost but have changed my mind as the R900 Credit will not be moved to the cellular account because it is VOIP credit. Sorry R900 is R900 no matter what ccount it is on, I requested the account to be closed and the credit refunded to be told the following : Please be advised that ""cancellation can be done on your Client zone account: * Log into Client zone * Select Pure Voip * Click on the VOIP package * Select Edit package * Complete form * Click on Cancel this service Please take note that No credit or refund will be issued to client for not using the service, You will have the use the remaining calltime on the account before cancellation effective date. Bottom line, Afrihost is happy to take your money but customer service there after is no longer avaliable. DO NOT USE AFRIHOST.
0 replies
111 months ago
12 Weeks, ADSL Line and Internet connection still not repaired. WORST ISP EVER.
<p>I have been waiting for 12 weeks for Afrihost with who I have a 10Mb 100GB Capped account with Line rental which I pay monthly for to get my ADSL connectivity fixed as it ranges from 1MB to 4 Mb if I am lucky. I even sent a email to Gain who I assume is the MD of Afrihost in desperation with no reply. Below is a example of the last ticket of about +- 60 which was raised. </p> <p> </p> <p>From: Claude BrandonSent: Sat, 18 Feb 2017 at 14:14Subject: ClientZone - Support Request : Uncapped ADSLTicket: LGR- ********** 6Good day just to inform you TELKOM was NOT onsite, my adsl is still stuffed yet I receive the following SMS at 14:01 :</p> <p>"Fault reference AH ********** 6-339843 for service ID: ********** 176 has been marked as resolved. If you still can not connect please send an SMS to Afrihost Help Number (325641)."</p> <p>Are you serious this has been the same story for 11 WEEKS.<br /> I think I need to take this to the media and Social Media and see what the rest of the people think of the service from Afrihost and Telkom. What is the point of Afrihost "Hosting" my line when you guys can't do anything about it when it needs to be fixed.</p> <p>And please don't even dare apologies you do NOT understand the frustration and disappointment I feel right now. 1 WEEK and ****** all is done.<br />Reply to this thread Mark as resolved<br />From: Theo P - Afrihost.com<br />Sent: Fri, 17 Feb 2017 at 23:03<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Good evening Claude,</p> <p>I trust that you are well:)</p> <p>Please accept our apology for the inconvenience that has been caused.</p> <p>Unfortunately we cannot provide an ETA. DSL Line rental support will be provided on a best-effort basis as is available via Telkom.</p> <p>I have proceeded to escalate the fault again, this has the effect of moving things forward, and towards a resolution in the next few days.</p> <p>I hope that the above has been informative, should you require anymore clarity please feel free to contact us.</p> <p>Have a wonderful day.</p> <p><br /> Kind Regards<br /> Theo P - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.</p> <p> <br />From: Claude Brandon<br />Sent: Fri, 17 Feb 2017 at 18:46<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />11th February you guys logged a fault with Telkom, it is now the 17th and as usual still no response from Telkom, WHEN IS THIS GOING TO BE RESOLVED , next week is 13 weeks I am waiting patiently for my service to be restored (See previous out standing tickets). I don't care for any apologies, excuses or stories, WHEN IS THIS GOING TO BE RESOLVED !!</p> <p>Please supply me with the Managing Director's contact details as this has gone on long enough.<br /> <br />From: Theo P - Afrihost.com<br />Sent: Thu, 16 Feb 2017 at 11:40<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Good Day Claude,</p> <p>I trust that you are well:)</p> <p>Please accept our apology for the inconvenience that has been caused.</p> <p>I would like to confirm that I have proceeded to log a 'No Service' Fault on your line.</p> <p>A technician might be dispatched depending on the nature of the problem.</p> <p>Please make note of the below Ref numbers:</p> <p>Telkom Ref : 476CRK150217<br /> Afrihost Ref : AH ********** 6-339843</p> <p>I hope that the above has been informative, Should you require anymore clarity please feel free to contact us. You can make use of our SMS support option by sending the word 'Help' to 32541 and we will gladly call you back.</p> <p>Have a wonderful day.</p> <p> </p> <p>Kind Regards<br /> Theo P - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.</p> <p> <br />From: Claude Brandon<br />Sent: Thu, 16 Feb 2017 at 07:30<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Excuse my French but this is bull****.<br /> How can they fix the line when they have not been onsite and my 10mb line is now a 4mb line..? 11 weeks I have been battling to get this fixed.</p> <p>Get Outlook for Android</p> <p> </p> <p> <br />From: Clement M - Afrihost.com<br />Sent: Wed, 15 Feb 2017 at 21:00<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Good Evening Claude Brandon</p> <p>I trust you are keeping well and thank you for the valued email,</p> <p>I sincerely apologize for the late response, nevertheless I had a look at your fault and Telkom sent a message that your line has been fixed, however I have contacted them to escalate the matter further as I ran multiple tests and the line is now only syncing on 4mbps. The consultant has confirmed that this fault has been sent back for them to rectify this issue once and for all.</p> <p>Should you require anything else please feel free to contact us</p> <p>I hope you have a wonderful evening further,</p> <p>Kind Regards</p> <p>Clement M - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.</p> <p> <br />From: Claude Brandon<br />Sent: Wed, 15 Feb 2017 at 17:52<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />My adsl is now running on 1MB , where is Telkom , this is really not acceptable any longer.</p> <p>Last Result:<br /> Download Speed: 1490 kbps (186.3 KB/sec transfer rate)<br /> Upload Speed: 377 kbps (47.1 KB/sec transfer rate)<br /> Latency: 393 ms<br /> Jitter: 48 ms<br /> 2/15/2017, 5:46:57 PM</p> <p> <br />From: Clement M - Afrihost.com<br />Sent: Wed, 15 Feb 2017 at 00:34<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Good Day Claude Brandon</p> <p>I trust you are keeping well and thank you for the valued email response,</p> <p>I sincerely apologize for the late response, nevertheless I had a look at your account and the line wasn't syncing when I tried to test the connection on our end to confirm the 4mbps you were still getting thus I recommend updating us once your router is on so I can check and liaise with Telkom to re-sync your adsl line back to 10mbps as it should be.</p> <p>Should you require anything else please feel free to contact us</p> <p>I hope you have a wonderful day further,</p> <p>Kind Regards</p> <p>Clement M - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.</p> <p> <br />From: Claude Brandon<br />Sent: Tue, 14 Feb 2017 at 17:27<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />14 February 2017 , 2 days or 48 hours later, NO TELKOM yet sms received ticket is closed and problem resolved yet my line is still only 4 MB , what is going on ????????</p> <p> </p> <p>Last Result:<br /> Download Speed: 4403 kbps (550.4 KB/sec transfer rate)<br /> Upload Speed: 514 kbps (64.3 KB/sec transfer rate)<br /> Latency: 26 ms<br /> Jitter: 105 ms<br /> 2/14/2017, 5:24:15 PM</p> <p> <br />From: Eric S - Afrihost.com<br />Sent: Sun, 12 Feb 2017 at 23:41<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Good evening Claude,</p> <p>I trust you are well.</p> <p>Thank you for your valued email.</p> <p>My sincere apologies for the delayed response and the internet connection issues.</p> <p>Please note that a work order has been created by Telkom. A technician will be dispatched within the next 24 hours.</p> <p>Have a great evening and let me know if there's anything else!</p> <p><br /> Regards</p> <p>Eric SAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.</p> <p> <br />From: Claude Brandon<br />Sent: Sun, 12 Feb 2017 at 16:38<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Hi Dominique, Afrihost is Telkom’s Customer, as the customer you tell the supplier what to do not the other way around. 11 weeks of waiting for Afrihost waiting for Telkom to sort the problem out is definitely not up to Afrihost’s advertising and assumption of providing an “Superior” service. Every month my payment is made for a service, if I don’t pay my service is “disconnected” but I must be patient and wait for 11 weeks for a service which not work as it should. So please explain to me why I must be patients, is your ADSL connection working ?<br /> Who is your service provider?</p> ********** <p>Regards</p> <p>Claude Brandon</p> <p> </p> <p> </p> <p>Tel:</p> <p>+27-11 ********** </p> <p>Fax:</p> <p>+27-86 ********** </p> <p>Mobile:</p> <p>+27-83 ********** </p> <p>Web:</p> <p>www.umbani.com</p> <p>Reg No:</p> <p>CK1992/020355/23</p> <p> </p> <p>From: Dominic DC - Afrihost.com ********** /> Sent: Sunday, February 12, 2017 13:14 PM<br /> To: Claude Brandon <br /> Subject: [#LGR- ********** 6]: ClientZone - Support Request : Uncapped ADSL</p> <p>Good Day Claude</p> <p>Thank you for your response.</p> <p>I know having you line down is very frustrating and puts a halt to allot of your daily routine. I understand this. If Afrihost could dispatch our own technicians to fix physical lines we would be outside your house right now getting this resolved. We need to keep in mind this is a Telkom infrastructure issue and we not allowed to touch the lines. We can only follow up with Telkom on your behalf. We can escalate to Telkom managers however if they decide to ignore Afrihosts escalation for this line their is nothing we can do. They do this, and they prioritise their own faults first.</p> <p>I do apologise about everything, I really do. :(</p> <p>Kind Regards</p> <p>Dominic DC - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.<br /> Afrihost - Pure Internet Joy!</p> <p>P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.</p> <p>Ticket Details</p> <p> <br />From: Dominic DC - Afrihost.com<br />Sent: Sun, 12 Feb 2017 at 13:13<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Good Day Claude</p> <p>Thank you for your response.</p> <p>I know having you line down is very frustrating and puts a halt to allot of your daily routine. I understand this. If Afrihost could dispatch our own technicians to fix physical lines we would be outside your house right now getting this resolved. We need to keep in mind this is a Telkom infrastructure issue and we not allowed to touch the lines. We can only follow up with Telkom on your behalf. We can escalate to Telkom managers however if they decide to ignore Afrihosts escalation for this line their is nothing we can do. They do this, and they prioritise their own faults first.</p> <p>I do apologise about everything, I really do. :(</p> <p>Kind Regards</p> <p>Dominic DC - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.</p> <p> <br />From: Claude Brandon<br />Sent: Sun, 12 Feb 2017 at 11:07<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />I have been logging faults since October last year look at the rest of the fault log on my account , I even in desperation emailed Gian to which I have had no reply.<br /> Afrihost’s service has become atrocious .</p> ********** <p>Regards</p> <p>Claude Brandon</p> <p> </p> <p> </p> <p>Tel:</p> <p>+27-11 ********** </p> <p>Fax:</p> <p>+27-86 ********** </p> <p>Mobile:</p> <p>+27-83 ********** </p> <p>Web:</p> <p>www.umbani.com</p> <p>Reg No:</p> <p>CK1992/020355/23</p> <p> </p> <p>From: Dominic DC - Afrihost.com ********** /> Sent: Sunday, February 12, 2017 11:05 AM<br /> To: Claude Brandon <br /> Subject: [#LGR- ********** 6]: ClientZone - Support Request : Uncapped ADSL</p> <p>Good Day Claude</p> <p>Hope all is well.</p> <p>I was looking at reference 998CRK100217. This is only 2 days old so far, did you log this 11 weeks ago? I only see no service faults, this one is a intermittent fault.</p> <p>Kind Regards</p> <p>Dominic DC - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.<br /> Afrihost - Pure Internet Joy!</p> <p>P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.</p> <p>Ticket Details</p> <p> <br />From: Dominic DC - Afrihost.com<br />Sent: Sun, 12 Feb 2017 at 11:04<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Good Day Claude</p> <p>Hope all is well.</p> <p>I was looking at reference 998CRK100217. This is only 2 days old so far, did you log this 11 weeks ago? I only see no service faults, this one is a intermittent fault.</p> <p>Kind Regards</p> <p>Dominic DC - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.</p> <p> <br />From: Claude Brandon<br />Sent: Sun, 12 Feb 2017 at 10:54<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Do you think 11 WEEKS is time enough, 11 WEEKS ??</p> ********** <p>Regards</p> <p>Claude Brandon</p> <p> </p> <p> </p> <p>Tel:</p> <p>+27-11 ********** </p> <p>Fax:</p> <p>+27-86 ********** </p> <p>Mobile:</p> <p>+27-83 ********** </p> <p>Web:</p> <p>www.umbani.com</p> <p>Reg No:</p> <p>CK1992/020355/23</p> <p> </p> <p>From: Dominic DC - Afrihost.com ********** /> Sent: Saturday, February 11, 2017 13:29 PM<br /> To: Claude Brandon <br /> Subject: [#LGR- ********** 6]: ClientZone - Support Request : Uncapped ADSL</p> <p>Good Day Claude</p> <p>Hope all is well, thank you for contacting Afrihost Support!</p> <p>Please be advised we cannot resync the line as it is sitting on 6dB(SNR) and this might cause the line to go down. Telkom is aware of the SNR on fault 998CRK100217 we need to give them time to attend to the matter and do a proper resolve so that this doesn't occur again.</p> <p>I do apologise about the inconvenience.</p> <p>Kind Regards</p> <p>Dominic DC - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.<br /> Afrihost - Pure Internet Joy!</p> <p>P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.</p> <p>Ticket Details</p> <p> <br />From: Dominic DC - Afrihost.com<br />Sent: Sat, 11 Feb 2017 at 13:29<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />Good Day Claude</p> <p>Hope all is well, thank you for contacting Afrihost Support!</p> <p>Please be advised we cannot resync the line as it is sitting on 6dB(SNR) and this might cause the line to go down. Telkom is aware of the SNR on fault 998CRK100217 we need to give them time to attend to the matter and do a proper resolve so that this doesn't occur again.</p> <p>I do apologise about the inconvenience.</p> <p>Kind Regards</p> <p>Dominic DC - Afrihost SupportAfrihost.com<br /> Pure Internet Joy!</p> <p>Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.</p> <p> <br />From: Claude Brandon<br />Sent: Sat, 11 Feb 2017 at 13:21<br />Subject: ClientZone - Support Request : Uncapped ADSL<br />Ticket: LGR- ********** 6<br />DSL reset and back to 4mb , please reset AGAIN!!<br /> Last Result:<br /> Download Speed: 4486 kbps (560.8 KB/sec transfer rate)<br /> Upload Speed: 454 kbps (56.8 KB/sec transfer rate)<br /> Latency: 27 ms<br /> Jitter: 1 ms<br /> 2/11/2017, 1:19:55 PM</p>
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