RB
Riana B
Active since Mar 2017
9
Reviews
0
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Reviews
9 reviews5 months ago
Sunrose Online - Worst possible service
I purchased over R30000 worth of equipment from them in early October. I drove to their premises in order to choose my products, paid for it, load it in my car and leave with it. They did not have 1 candy floss machine in stock as well as 1 dome I purchased from them which was supposedly to come from Pretoria. They still wantede to pay for the courier fee on top of everything else as well and I refused. I told them that I will not pay for a courier fee as I have just spent over R30000 in their store and they did not have the stock on hand and that they can courier it to my door at their cost. At the end of the day, I still had to collect my other candy floss machine from them myself and they still did not have the dome in stock, claiming they will send it via courier. On the 28th of October I was told after enquiring again, that the courier is collecting today, and I will be receiving it the next day. To this day, nothing received as yet. They don't take my calls, do not respond to what's apps. This morning I asked them to give me a refund as they still have not delivetas promised. They told me they won't as the dome is in store. I am no longer interested in the dome with such poor service delivery and will not be dealing with this company again, except if there is something wrong with their products still under guarantee. This is the worst service I have ever received in my life. One expects to build a good business relationship with a company and then this is the type of service you get. Unhappy customer. Riana Harmse Heria Health 0728958156
0 replies
14 months ago
Ascension Online - *****ulent company
Good day Our order was paid for on the 19th December already, we received confirmation of payment from you on the 20th of December. It is now the 5th of February, we still have not received our washing machine, you do not reply to emails, you do not answer your phone calls and we are getting no feedback whatsoever from you. This matter has been handed over to SAPS, including your company name, registration number, your name, Mr Ndumiso Mvongisene Xaba, so they will be dealing with as you provide false information on your website as an address. People cannot reach you at all. Complaints via Hello Peter does not phase you, as you still have not gotten back to us. Regards Riana Harmse 0728958156
0 replies
15 months ago
Possible **** - No delivery and no contact
We placed an order on the 19th of December for a top loader washing machine. Made payment and received a payment confirmation as well. Since then, nothing. Wish we had read the reviews for this shop. They do not reply to emails, they do not answer the phones, and when you search for the address given on the website you get to a Standard Bank, which also seems like a **** address as we wanted to collect our washing machine ourselves. This is the worst service I have ever seen in my life. No customer service, no contact and no delivery. This seriously seems like this company is robbing people of their hard earned money and running with it. I cannot find one single positive review for this place.
0 replies
21 months ago
Blue Label Connect Double Deducting Client Accounts
Blue Label Connect misinforms clients and double deducts debit orders from clients. When asking for a refund and why they are double deducting, they cannot explain it, and you are also told that they will only be able to refund within 7 working days. This is unacceptable. They have been deducting debit orders from two bank accounts for the same contract for 3 consecutive months because they told me the debit order did not go through. I have however confirmed with my bank, that they did receive their payments every single month without fail since inception of this contract. I am expecting a full refund of the unauthorised payments in my account within the next hour. Not 7 days. If I did not pick up on this double deduction, they would have kept on deducting money from two bank accounts until the contract expired. When contacting them they told me it was a system error. I do not care about their system error. They need to fix this, this is not acceptable at all.
53 replies
31 months ago
Cell C Incompetence with account statements but hands you over
I have been a Cell C customer since January of 2018, and had to firstly cancel my debit order due to their incompetence as they cannot deduct your debit order on your instructed dates. I have since been paying manually every month. In January of 2023, I received a statement saying I owe R315.60, which I paid in full in January. Come February, to my surprise my opening balance is R461??? I have been battling since February to get this account sorted to no avail. My router, where the amount is only R157.84 per month is never working, phoning them does not help. I have spent hours on the phone trying to sort out this account. Fighting does not help, they chuck the phone down in your ear, I am so frustrated by them it is not even funny. They are always "escalating the matter", no one ever calls me back, but I receive daily notifications from them stating they want to collect the money. I have asked nicely, fought, literally swore at these people's incompetence, but my account just does not get sorted. Going into a store does not help, as they refer you to phone customer care, which does not do s##t, to sort out my account. I am sick and tired of incompetence dealing with them when they cannot even sort out my account. In February I was told they went over to a new system and that is the problem. We are now in September of 2023. My router never works, although I pay every month, whilst being handed over to collections every month. What else must I do to get this account sorted. These people are completely useless
131 replies
84 months ago
Homecloud Solutions **** poor service
We have been clients with Himecloud since November 2017. We have experienced problems with their service since November 2018. They would disconnect our service without notification, when you phone them, none of the numbers listed works, when you log a support ticket online, the problem is not resolved. If you are lucky enough to actually get through to them, and you get angry for not being able to explain why the service have been disconnected, dispite them receiving their payment monthly via debit order, the phone gets dropped, and you battle yet once again to get through to their phone lines. I am sick and tired of having to pay for a service that one does not receive. Everytime they promise a credit to the account, yet every month, they take their full installment. We have been offline so much, that they owe us at least 4 months worth of internet service. Yet you get no response. I have already laid complaints about this company via your site on numerous occasions, yet nothing happens. Homecloud Solutions' contact details are as follows: ********** 107 and ********** 481. Could someone please do something about this, I am sure I am not their only client feeling that they are stealing my money. I pay for a service which I do not receive, customer service is beyond **** poor. Therefore the conclusion is that they steal
0 replies
102 months ago
Account still not sorted
I have laid a complaint on Monday, someone contacted me on Monday and would have phoned me back with the progress. Still no call, and account still not sorted. It affects my upgrade status.
105 replies
102 months ago
Account not getting sorted
My phone was transferred from my ex-husband's name to mine on September 15th by Vodacom Three Rivers. After the transfer I made two payments using the reference number that was for my ex-husband's account. I have provided proof of payment for these payments to Vodacom, but the funds have still not been transfered to my account. Every week, since 6 November, my phone gets diaconnected by Vodacom and I have to spend hours on the phone trying to sort out this mess. The calls gets cut off during this and I have to keep on phoning to sort this mess out. I also need to upgrade my phone, but cannot do so due to the incompetence on Vodacom's side to transfer the funds to the correct account, thus leaving my account in arrears, which flags my account which means I cannot upgrade. They refuse to transfer me to the Admin Department to sort out the problem, and tranfers me to a Supervisor who either drops the call or is also unable to get my account sorted. How long does it take, after providing all the proof required, to transfer funds to the correct account?? I am sick of being transfered to multiple people, having to explain my situation to every single person and still not having anyone sort out the problem.
210 replies
111 months ago
Debit Orders x 3
<p>I had an outstanding account with Blue / Credit U Financial Services. I made an arrangement to pay the account in installments of R200 monthly in order for me to settle the account. On 17th February 2017, however, I managed to settle the account in full. I was assured that the account was paid up and that no debit orders will be debited from my account anymore. I was also assured that I would receive my paid up letter from them within 7 working days. I have not yet received the paid up letter, and yesterday, the normal debit order of R200 was deducted off my bank account, not once, but 3 times. I sent Ralph Monnye, the Call Centre Supervisor an email this morning asking for them to transfer the money back to my account as the account was fully paid. He explained that there was a glitch with their system, therefor the debit order went through 3 times. I asked him to tranfer the money back to my account and he refused, saying that they do not transfer money back.</p> <p> </p> <p>I told him that it was a mistake on their part, and that it needs to happen by end of business today. I was informed that I should go to my bank and reverse the 3 transactions, as they cannot do anything about it. My problem with this is, that I have to pay a fee of R40 for each reversed amount, which comes to R120 for the 3 transactions. So, it boils down to the following: I need to now pay for their mistakes. I requested to speak to someone higher than Ralph Monnye and was told that no one is available to take my call. I was informed that, if I do not reverse the transaction at my bank institute, I will not get back my money. How does this work, I have paid what I owed, in full, and now this. I do understand a problem with their system, but they now want to make it my problem and it needs to be fixed at my own cost?????</p>
0 replies
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1 Star
9 (100%)