Active since Mar 2017
4
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4 reviews35 months ago
No customer service during tea breaks
I took my vehicle to the Winclo Umhlali branch for a quote. The receptionist told me I would have to wait as the staff were all on a tea break. I left the premises.
0 replies
47 months ago
FNB Passport Applications
I applied for my passport on the Home Affairs website and all went well until I had to book an appointment at FNB Cornubia to capture my biometrics. Payment was complete and I've trying to book an appointment at the branch using the date ranges provided by the system. All I'm seeing is "no time slots available". This is incredibly frustrating and FNB say they are unable to assist. One would think that FNB would have some kind of service/follow up link with Home Affairs in these instances but apparently not. The usual "not my problem" response, very disappointed.
134 replies
75 months ago
Witholding discounts due on Biztalk contract - still no resolution after 8 months
From June 2019 Telkom has been withholding discounts due to me associated with by Biztalk account. Since then I have been in contact with the accounts and sales departments on a monthly basis with countless reference and dispute log numbers and promise of "back-office" resolutions that have come to nothing. All I have discovered is that: 1) there is zero communication between sales and accounts with both of them claiming the other department is responsible for fixing my account billing code; 2) supervisors are never available to assist and it appears there is no manager with oversight over both sales and accounts that can identify the actual business area responsible to sort out the problem; 3) no-one ever calls back or responds to messages; 4) rererrals to this mysterious "back-office" have never provided a fix after 8 months of complaints; 5) all accounts dept can do is credit my discount due in arrears each month only after I raise a dispute. The cause of the problem is never traced and fixed; 6) there is no continuity at all regarding my 8 month old problem, every month is a new complaint, a new dispute reference, a new denial of responsibility between sales and accounts depts; 7) I am denied any opportunity to communicate with a manager that may be in a position and at a level of seniority to actually resolve the problem that was created by Telkom. What do I have to do Telkom???????
0 replies
95 months ago
DISMAL SERVICE FROM MWEB
On Wed 27 June at 13:00 it was confirmed that they had taken over my business website domain and email accounts. It is now Fri 29 Jun 13:30 and they are still apparantly unable to activate my service email account. At first I was informed that they had used a wrong domain name and since then we have spent hours with their call centre trying to get the mail activated without success. Sometimes they call back to report (lack of) progress and sometimes although promised they don't. We have dealt with various people at the call centre including Robert, Daniel, Michelle, et al but everytime we try to contact any of them for progress I'm told we cannot be put through to them and must wait for a call-back. Our last contact was with Daniel at 10:30 today where we were told a solution is imminent and we would be notified. We called at 13:00 for an update but the operator said they cant assist and can only send an email to Daniel to call us back. The lack of communication to at least update us of progress is simply not acceptable. This is aggravated by our inability to speak to anyone beyond the call centre staff who clearly have no appreciation of customer service requirements. On top of this we are told that we are likely to lose all mails received during this down time. I am a SME and rely on my mail account to receive sales orders. It is month end and it is likely that I will not be in a position to even guess what sales I may have lost due to this issue. The mail was working perfectly with the previous service provider and I have to just wonder why MWEB cant get it right since they accepted the ticket. MWEB COMMUNICATE WITH ME!!!!!!!
0 replies
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1 Star
4 (100%)