Active since Mar 2017
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2 reviews1 month ago
Complaint
I am reporting a delayed and poorly handled luggage damage claim involving QMB Associates, which was referred to them by TWK Agri Brokers after an accident while travelling with Citybug Shuttle Service. Incident 5 July 2025: I was involved in a Citybug accident travelling from OR Tambo to Nelspruit. I suffered multiple fractures to my spine and ribs, and my suitcase was damaged. Claim registration and early follow-ups August 2025: I began following up with Citybug regarding the damaged suitcase and was referred to TWK Agri Brokers to facilitate the claim. Engagement with QMB Associates 10 November 2025: I submitted all required claim documentation to QMB Associates. 13 November 2025: Ms Nazeera from QMB Associates confirmed that all documentation was in order and that the claim was undergoing validation. Further claim processing 30 January 2026: Ms Nazeera requested a quotation for the damaged suitcase. 11 February 2026: I submitted a quotation after visiting Game Ilanga Mall, where the same suitcase costs R6000. 20 February 2026: Ms Nazeera asked whether the quotation was for three suitcases, which I clarified was not the case. 6 March 2026: I followed up requesting an update, but received no response. Despite complying with all requests and providing all required documentation, there has been no clear update or resolution for this claim. I would appreciate: A clear update on the status of my claim Improved communication Finalisation of the claim without further delays — Sinazo Matyila
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4 months ago
Urgent Follow-Up and Formal Complaint: Outstanding Luggage Damage Claim – Accident of 5 July 2025
I am writing to formally follow up and lodge a complaint regarding my outstanding luggage damage claim arising from an accident that occurred on 5 July 2025 while travelling with Citybug from OR Tambo International Airport to Nelspruit. During the accident, I sustained multiple fractures to my spine and ribs, and my suitcase was severely damaged. Following the incident, I initiated a claim for the damaged luggage as advised. The process unfolded as follows: I initially reported the damaged luggage to Citybug, after which the Citybug manager referred me to twkAgri Brokers to facilitate the claim. I have been actively following up since August 2025. Ms Redelinghuys (twkAgri Brokers) later informed me that the claim had been forwarded to QMB Associates, where it was assigned to Ms Nazeera. I provided all required documentation and information by 10 November 2025. On 13 November 2025, Ms Nazeera confirmed in writing that all documentation was in order and that the claim was undergoing validation. Since then, I have experienced no further communication or progress. Ms Nazeera has been unresponsive to my calls, and when I escalated the matter back to Citybug management and Ms Redelinghuys, I was informed that nothing further could be done as the claim is with a third party. This situation is deeply concerning. I have comp**** fully with all requirements, exercised patience over several months, and followed the prescribed process diligently. The lack of accountability, communication, and resolution is unacceptable—particularly considering the trauma and injuries I suffered as a result of the accident.
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