TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Jun '25 - May '26
QMB And Associates has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked QMB And Associates across 4 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am reporting a delayed and poorly handled luggage damage claim involving QMB Associates, which was referred to them by TWK Agri Brokers after an accident while travelling with Citybug Shuttle Service. Incident 5 July 2025: I was involved in a Citybug accident travelling from OR Tambo to Nelspruit. I suffered multiple fractures to my spine and ribs, and my suitcase was damaged. Claim registration and early follow-ups August 2025: I began following up with Citybug regarding the damaged suitcase and was referred to TWK Agri Brokers to facilitate the claim. Engagement with QMB Associates 10 November 2025: I submitted all required claim documentation to QMB Associates. 13 November 2025: Ms Nazeera from QMB Associates confirmed that all documentation was in order and that the claim was undergoing validation. Further claim processing 30 January 2026: Ms Nazeera requested a quotation for the damaged suitcase. 11 February 2026: I submitted a quotation after visiting Game Ilanga Mall, where the same suitcase costs R6000. 20 February 2026: Ms Nazeera asked whether the quotation was for three suitcases, which I clarified was not the case. 6 March 2026: I followed up requesting an update, but received no response. Despite complying with all requests and providing all required documentation, there has been no clear update or resolution for this claim. I would appreciate: A clear update on the status of my claim Improved communication Finalisation of the claim without further delays — Sinazo Matyila
1 reviews | Active since Jan 2020
I am reporting a delayed and poorly handled luggage damage claim involving QMB Associates, which was referred to them by TWK Agri Brokers after an accident while travelling with Citybug Shuttle Service. Incident 5 July 2025: I was involved in a Citybug accident travelling from OR Tambo to Nelspruit. I suffered multiple fractures to my spine and ribs, and my suitcase was damaged. Claim registration and early follow-ups August 2025: I began following up with Citybug regarding the damaged suitcase and was referred to TWK Agri Brokers to facilitate the claim. Engagement with QMB Associates 10 November 2025: I submitted all required claim documentation to QMB Associates. 13 November 2025: Ms Nazeera from QMB Associates confirmed that all documentation was in order and that the claim was undergoing validation. Further claim processing 30 January 2026: Ms Nazeera requested a quotation for the damaged suitcase. 11 February 2026: I submitted a quotation after visiting Game Ilanga Mall, where the same suitcase costs R6000. 20 February 2026: Ms Nazeera asked whether the quotation was for three suitcases, which I clarified was not the case. 6 March 2026: I followed up requesting an update, but received no response. Despite complying with all requests and providing all required documentation, there has been no clear update or resolution for this claim. I would appreciate: A clear update on the status of my claim Improved communication Finalisation of the claim without further delays — Sinazo Matyila
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