Active since Mar 2017
2
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2 reviews47 months ago
Tented Adventures has notified their clients of an issue and to request refunds but the emails go ananswered.
Tented Adventures had a n issue, made a public announcement on their social media pages and emailed and whatsapped their customers notifying them of this issue and now many, many people await a response from tented Adventures as to when they will received their refunds. My emails have gone unacknowledged eventhough they have been sent to 3 separate email address as provided for in their email and whatsapp notification. They also posted on their Facebook page that emails will be taking long to respond to as there are so many and that refunds will also be processed with a delay. It is incredibly disheartening not knowing whether or not the refunds will actually be processed and even so, if there are so many emails then tented Adventures to hire or get volunteers to assist with responding to the backlog of emails as a simple acknowledgement of their communication and to assure them of the refunds being processed. It is unfortunate what has happened, however that is not the consumers primary or secondary concern, or concern at all. The consumer's concern is only the refund being processed.
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95 months ago
Risk Compliance
on 9 July at 18:00 an Uber Driver skipped a stop street, blatantly disregarding the South African road rules and resulting in him crashing my car and causing damage which does require repair. The driver pulled over, admitted guilt and apologized, exchanged details. However, is not responding to my messages requesting insurance details. The driver does not own the car, and I requested assistance from Uber to track down insurance information, but to no avail and no reply. As far as accountability goes, the driver is liable for the full costs to repair the damage he caused to my car. A simple request has been made to uber and they havent bothered responding. Unimpressed with the service and level of "care"offered to the public. I will be switching to taxify or your competitors uber, because your true colours are showing now.
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