AM
Asia M
Active since Mar 2017
2
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2 reviews96 months ago
Telkom poor service and unethical
After false sale made regarding billing fees. Account was debited with ridiculous amounts. Telkom blacklisted my husband without notifying him which is against NCA and CPA Act. They have also handed him over to debt collected MDP who is calling us non stop. I've been emailing a Funeka at the Call Centre non stop with no replies. No one seems to listen. You Telkom will not treat clients like this. I'm contacting the Ombud. Poor service.
106 replies
111 months ago
Bad service all round
<p>Subject: Complaint as per Section 54 of the Consumer Protection Act</p> <p> </p> <p>To whom it may concern</p> <p> </p> <p>The service levels received from your store has been most unacceptable . You don’t keep your clients updated never returns calls and there is ALWAYS NO manager to speak to.</p> <p>I have spent hours on the phone making calls to check status of my repairs . I have wasted time , effort and petrol.</p> <p>The mere fact that your staff is using MY fridge to store their items in while MY fridge is in your possession to repair your staff uses clients assets for personal use.</p> <p> </p> <p>Let us start : Fridge checked in on the 28/12/2015 paid R1800 (plus/minus) as your store refuses to advise me how much the charge was and insisted I should have a receipt (14/3/17 when I called to get this information at 15h32)</p> <p>Fridge back at your store :</p> <p>7 January 2016</p> <p>13/2/2016</p> <p>30/3/2016</p> <p>28/4/2016</p> <p>26/5/2016</p> <p>16/7/2016</p> <p>19/10/2016</p> <p>15/11/2016</p> <p> </p> <p>What a joke it is now 2017 and the fridge is still with you probably being used by staff and NOT fixed. Do you call yourself an Electrical company. The staff there is so unhelpful with huge bad attitudes.</p> <p>Your company have placed me in a worse position as I had to purchase a new fridge which cost me R16 883, deep freezer cost R1200, meat that went off cost R1800 time and time again. Cost of calls(60 cents per minute over a period of 1 year and 6 months) and petrol cost R200.</p> <p> </p> <p>I have sent an email to the National Consumer Commission and the Provincial Office due to – Client has the right to demand quality service. Section 45 of the Consumer Protection Act.</p> <p> </p> <p>As mentioned your actions place me and my family in a worse position and I claim refund –R16 883 , R1800 , R200 , R1800 (labour charged by you)and call cost which was made from landline and cell(you calculate).</p> <p> </p> <p>The disregard your company and staff have for clients is totally unacceptable. How dare use my fridge for staff personal use.</p> <p> </p> <p>Let me also make it VERY CLEAR to you that we are MUSLIM and that YOUR staff made use of my fridge.</p> <p> </p> <p>I demand a full refund as stated above and with this email putting my claim in . I don’t want the fridge repaired due to my beliefs seeing staff make use of clients assets.</p> <p> </p> <p>I will also place this email on HelloPeter for your further perusal and I will be reporting to you to the Electrical Board. </p> <p>Kind regards </p> <p>Asia Moses </p> <p> ********** 978 </p> <p> </p> <p> </p>
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