Active since Mar 2017
4
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Reviews
4 reviews92 months ago
Constant Offline System
I have been trying to use my Discovery vouchers at the Old Ed’s Houghton branch for the past 2 weeks and keep in getting told they are offline. I have now wasted two vouchers which have expired. They will not be getting anymore of my business.
0 replies
104 months ago
No service
Your Call Centre is worse than Telkom. As a new customer I should not be running after you for a Sale. I have phoned 3 times. The first two times I called I was loaded onto system and told I would be called to schedule installation/inspection. I never even received a email ticket or notification. I tried calling again today. First time I was transferred and got cut off. Second time I put the phone down after being transferred for third time. So far i am very unsatisfied with your service and wondering whether I should bother with your fibre or look at another option.
0 replies
107 months ago
Bad Service - No follow Up Part 2 - the continuation
<p>Continuation from report sent on 3rd april 2017 entitled - Bad Service - No Follow Up</p> <p> </p> <p>Your Customer Service made me a promise that the branch would contact me in 6 to 8 weeks and organise an exchange for the faulty item. There have been no calls and I refuse to follow up and do their job for them. I left a comment on the previous complaint but nobody has responded so here is another 1 star rating for you. Building up quite a nice collection I see.</p> <p> </p> <p>Great customer service! Not!</p> <p> </p> <p>I have gone and bought a Gramin as a replcement elsewhere. You will not be getting anymore business from me and I will use every opportunity to get friends and family and collegues to shop elsewhere.</p> <p> </p> <p>Do not make promises you cannot or do not have the intention of keeping. I will not forget this.</p> <p> </p> <p>Bye -Bye, customer lost.</p> <p> </p>
56 replies
110 months ago
Bad Service - No follow Up
<p>I bought a Fitbit Surge from Cape Union Mart. After a few months, it froze and i was given a new watch. I was not given a new Prrof of purchase with this as my old one was supposedly good enough. </p> <p> </p> <p>About 6 months afte that, the new watch started haveing strap problems, I took the watch in with original prrof of purchase and after a week i was told that the agent would not fix or exchange my watch as it was out of the year Warranty. </p> <p>Watch was returned without my Proof of purchase. I have contacted Fitbit International to try sort this out but cannot finalise unitl i get my proof of purchase back. I have to follow up as store has organised nothing. When i go back in I get told they have no feedback.</p> <p> </p> <p>I do not enjoy bieng strung along and will not support this company anymore. I used to work in retail and know about these timeframes. If you cannot find a reciept in more than two days its gone, dont bull**** your customers. </p> <p>I have tried sending emails to your Customer Service. Get a reply saying that I will receive a response in 24 hours. I have tried twice and given up. Your company obviously does not care about their clients so I will shop elsewhere.</p>
168 replies
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1 Star
4 (100%)