MF
Marc F
Active since Mar 2017
11
Reviews
0
Industries
Reviews
11 reviews35 months ago
Got ****med
Friendly service right off the bat, with people falling over you trying to source the right part and trying to make you feel like you are their top priority. That's where the niceness ends. I ordered a driver side door lock for my Opel Corsa C and was quite happy when they told me that they had found one. They then sent a picture of the part at its best possible angle and everything. Received the part a few days later and at first appearance it seemed to be ok—a little dirty—but ok. Tested it with a multimeter, a bench supply and in the car and (you guessed it) it was completely dead. Sent a message back asking what can be done about this and why are items not tested before being shelved or sent out. The response I got was that they have too many parts to test each one individually (which makes monetary sense) however there are many other reputable s****yards who actually do make the effort to test their parts to make sure that they are fit for resale. Be it as it may, they offered to send another one which was confirmed to be the correct part several times. Received the item and was in disbelief. The second one they sent is for a completely different door and doesn't even have the same part number that I specified. Furthermore the part is so badly damaged and bent that the locking mechanism doesn't even budge. I sent another message back stating my displeasure and received a rather defensive (almost threatening) voice note telling me to send both the parts back and they might refund me. I refuse to send the parts back because, A: The parts are junk and can't even be sold for s**** metal, and B: I don't want someone else to receive the same broken **** that I did, all while these people profit off their customers' frustration. The ones I got have probably been in circulation for a while. So I'm now R400 down (luckily only R400, others have been taken for much more) and still without a working lock. Buyer beware—deal with this shady business at your own risk.
0 replies
35 months ago
**********
Friendly service right off the bat, with people falling over you trying to source the right part and trying to make you feel like you are their top priority. That's where the niceness ends. I ordered a driver side door lock for my Opel Corsa C and was quite happy when they told me that they had found one. They then sent a picture of the part at its best possible angle and everything. Received the part a few days later and at first appearance it seemed to be ok—a little dirty—but ok. Tested it with a multimeter, a bench supply and in the car and (you guessed it) it was completely dead. Sent a message back asking what can be done about this and why are items not tested before being shelved or sent out. The response I got was that they have too many parts to test each one individually (which makes monetary sense) however there are many other reputable s****yards who actually do make the effort to test their parts to make sure that they are fit for resale. Be it as it may, they offered to send another one which was confirmed to be the correct part several times. Received the item and was in disbelief. The second one they sent is for a completely different door and doesn't even have the same part number that I specified. Furthermore the part is so badly damaged and bent that the locking mechanism doesn't even budge. I sent another message back stating my displeasure and received a rather defensive (almost threatening) voice note telling me to send both the parts back and they might refund me. I refuse to send the parts back because, A: The parts are junk and can't even be sold for s**** metal, and B: I don't want someone else to receive the same broken **** that I did, all while these people profit off their customers' frustration. The ones I got have probably been in circulation for a while. So I'm now R400 down (luckily only R400, others have been taken for much more) and still without a working lock. Buyer beware—deal with this shady business at your own risk.
53 replies
35 months ago
Shysters
Friendly service right off the bat, with people falling over you trying to source the right part and trying to make you feel like you are their top priority. That's where the niceness ends. I ordered a driver side door lock for my Opel Corsa C and was quite happy when they told me that they had found one. They then sent a picture of the part at its best possible angle and everything. Received the part a few days later and at first appearance it seemed to be ok—a little dirty—but ok. Tested it with a multimeter, a bench supply and in the car and (you guessed it) it was completely dead. Sent a message back asking what can be done about this and why are items not tested before being shelved or sent out. The response I got was that they have too many parts to test each one individually (which makes monetary sense) however there are many other reputable s****yards who actually do make the effort to test their parts to make sure that they are fit for resale. Be it as it may, they offered to send another one which was confirmed to be the correct part several times. Received the item and was in disbelief. The second one they sent is for a completely different door and doesn't even have the same part number that I specified. Furthermore the part is so badly damaged and bent that the locking mechanism doesn't even budge. I sent another message back stating my displeasure and received a rather defensive (almost threatening) voice note telling me to send both the parts back and they might refund me. I refuse to send the parts back because, A: The parts are junk and can't even be sold for s**** metal, and B: I don't want someone else to receive the same broken **** that I did, all while these people profit off their customers' frustration. The ones I got have probably been in circulation for a while. So I'm now R400 down (luckily only R400, others have been taken for much more) and still without a working lock. Buyer beware—deal with this shady business at your own risk.
0 replies
35 months ago
*****sters
Friendly service right off the bat, with people falling over you trying to source the right part and trying to make you feel like you are their top priority. That's where the niceness ends. I ordered a driver side door lock for my Opel Corsa C and was quite happy when they told me that they had found one. They then sent a picture of the part at its best possible angle and everything. Received the part a few days later and at first appearance it seemed to be ok—a little dirty—but ok. Tested it with a multimeter, a bench supply and in the car and (you guessed it) it was completely dead. Sent a message back asking what can be done about this and why are items not tested before being shelved or sent out. The response I got was that they have too many parts to test each one individually (which makes monetary sense) however there are many other reputable s****yards who actually do make the effort to test their parts to make sure that they are fit for resale. Be it as it may, they offered to send another one which was confirmed to be the correct part several times. Received the item and was in disbelief. The second one they sent is for a completely different door and doesn't even have the same part number that I specified. Furthermore the part is so badly damaged and bent that the locking mechanism doesn't even budge. I sent another message back stating my displeasure and received a rather defensive (almost threatening) voice note telling me to send both the parts back and they might refund me. I refuse to send the parts back because, A: The parts are junk and can't even be sold for s**** metal, and B: I don't want someone else to receive the same broken **** that I did, all while these people profit off their customers' frustration. The ones I got have probably been in circulation for a while. So I'm now R400 down (luckily only R400, others have been taken for much more) and still without a working lock. Buyer beware—deal with this shady business at your own risk.
0 replies
40 months ago
Unpaid Claims
Had an antenatal gynecologist visit on 27/10/2022 that was rejected. Called in to try and find out what the issue was because we still had a visit left according to the system. The response was that the benefits were depleted (which they weren't). This was almost two months ago and still no response from Bonitas. We've now had to pay the doctor cash that we don't have because nobody ever bothered getting back to us. To this date, still no feedback on the matter. Now this is where it gets interesting. My wife went for a follow up appointment with the same gynecologist on 08/12/2022 and this claim was paid in full. Can someone who is interested in assisting their loyal customers explain to me how the previous claim was rejected and not the one after? Don't even have to call; a simple email will suffice. PLEASE just communicate with us.
132 replies
47 months ago
Thank You.
I would just like to commend Vodacom for improving the network infrastructure in my area recently. I was just about ready to throw in the towel. Signal level has improved drastically at my residence, along with speed and latency. Thank you kindly for listening to your loyal customers and keep it up.
134 replies
85 months ago
Account still not closed
"Dear Marc, Please accept our sincere apologies for any frustrations occurred due to this incident. Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS). Upon acceptance the monthly subscription fee will be added to customers account. Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours. Once final feedback is received your account will be closed as requested. Your reference number is: ********** 0143/GO Kind Regards The Edgars Team ********** 925" Hi there, My account has still not yet been closed, even though I received an email on 01 February stating that it has been. The airtime subscription that was added to my account AFTER it was meant to be closed (and without my consent) has also not been cancelled. I received a call from Nonhlanhla at Edcon head office on 06 March to tell me that these charges would be reversed and that the subscription would be canceled as RMCS could not find sufficient proof that I had signed up for anything. Yet, I am still receiving SMSs reminding me to pay my account. I had a zero balance on the account before these fraudulent charges were added to my account and I refuse to pay for something that I did not agree to. PLEASE CLOSE THE ACCOUNT.
56 replies
87 months ago
Account "closed"
According to the email sent to me on 01 February my account has been closed as I requested, yet I am still receiving statements. On the statement I received there are charges that were made on 05 February (after the account was meant to be closed), and I don't even know what they are for as I never subscribed to anything. Please note that I will not be paying the balance of R149.99. I've had these bogus charges on my account before which took me hours of phone calls to resolve. This is the exact reason why I chose to close the account.
105 replies
91 months ago
No Response in Two Months
"Thank you for bringing above concerns to our attention. Please be advised that your query is referred to RMCS (3rd party airtime company) for cancellation and reversal from inception date as requested. Final feedback will be communicated to you within the next 48 working hours. Please find below reference number for this query: ********** 0676/GO Kind Regards Edcon Customer Relations Team 0800 203 925" Please note that it has been almost TWO MONTHS since you sent me this reference number and I have still not been contacted about any refund or reversal. September and October's statements still reflect the unauthorized charges from 04 August AND I was charged R78 again on 28 August and still don't even know what I'm being charged for. I have now incurred two additional R23 service fees and R9.22 interest for September and October, even though I had already fully paid off everything I owed on the account (not relating to these "services") on 30 August and only incurred the interest and service fees as a result of these unauthorized charges. I am being forced to pay my instalment for this nonsense in order to avoid getting bad credit. This is thoroughly annoying me now as this should have been sorted a long time ago. I have tried contacting RMCS directly via email only to be completely ignored. I have tried calling numerous times and now have the call on hold music firmly imprinted in my f*%#ing brain as nobody answers for over 20 minutes. I no longer want to do business with Edgars or any one of Edcon Limited’s subsidiaries. I request that this now be escalated to an account cancellation as I will never place a single toe into an Edgars store again and will therefore no longer be needing the account. Thank you kindly, Marc
210 replies
93 months ago
Still Waiting for Call
I received my latest statement on 14 August and noticed that an unauthorized amount of R78 was added to my account on 04/08/18 for "SMS AIR SUBSCRI" and another R49 for the same thing. I then phoned customer care on the same day to query what this amount was for and I was then instructed to call ********** 011. I called the number and spoke to a friendly lady who told me that my query would be forwarded to the admin department for a refund and that I would be contacted within 48 hours. I had not received any call by the following Tuesday (21/08/18) so I called the same number again and got through to a guy by the name of Evans. He assured me that I would most definitely receive a call regarding a refund of the bogus fees by no later than Friday. Today is Monday and I am still waiting for this mystery call. I need this to happen before the due date (31/08/18) as I refuse to pay for something that I explicitly did not agree to. I am NOT going to receive a bad credit rating over what I deem to be a scam. I will probably be closing my account after this. It's quite sad what Edgars has become. You used to be a reputable company.
158 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
1 (9.090909090909092%)
2 Star
2 (18.181818181818183%)
1 Star
7 (63.63636363636363%)