DT
Deirdre T
Active since Apr 2017
30
Reviews
0
Industries
Reviews
30 reviews10 months ago
Unexpected Excellence
I trolled the internet looking for a protective case for my Huawei Fit 4 watch and, initially, ordered one from a reputed online provider but it turned out to be incompatible. I then happened upon MDM Electron. I was, at first, dubious especially when a delivery fee was not charged upon checkout BUT I am elated to report that I am blown away, both with product AND service. I placed the order yesterday morning and have just received the package, so one day in total for order and delivery. Outstanding service. Communication from their side is also next level!
0 replies
12 months ago
Deplorable Treatment
My recent experience at Vodacom Tygervalley started off positively but quickly deteriorated into a disappointing display of poor customer service and questionable ethics. During a device upgrade, I was advised by the consultant to opt for the Huawei Pura 70 instead of the Pura 70 Pro. Trusting the consultant’s recommendation, I proceeded with the upgrade. However, I was not present during the unboxing of the phone when they attempted to transfer data from the old phone. I left with the phone late on a Friday afternoon and returned first thing Sunday morning (around 10am) expressing my dissatisfaction with both the phone’s performance—particularly the camera—and the fact that it was not compatible with Android Auto in my vehicle. I was informed that I could return the device, but I would be charged a R1000 fee despite having used it for only two days. Additionally, the contract would need to be cancelled and reprocessed, all subject to managerial approval. Upon contacting the manager, I was curtly told that assistance would not be provided and that a reversal was not possible. I followed up with a detailed email outlining the situation, which was simply forwarded to Head Office. Unfortunately, they too were dismissive and unwilling to consider the full context of what transpired. To make matters worse, I was never refunded the R450 transfer fee. I also had to purchase a USB device for R250 and was charged an unexplained additional R99. This experience has been marked by a lack of consideration for the sequence of events, my history of almost 30yrs with Vodacom, and a clear disregard for customer satisfaction. I find the ethics and service standards here utterly unacceptable. Never again!
290 replies
21 months ago
Sensational Serviice
As a brokerage, we have Natasja Badenhorst as our allocated person at Discovery Insure. Understandably, her every day is consumed by not only a mountain of incoming calls but also a flood of emails. Yet she continues to amaze me with her service, friendly demeanour and willingness to help. Thanks a stack for all that you do and, more importantly, how you do it, Natasja.
56 replies
25 months ago
Great Service
Discovery Insure appointed Marnus Louw (building assessor) on one of our claims and I wish to commend him on a job well done. Our client was immediately put at ease by Marnus who handled the matter with finesse and aplomb.
106 replies
26 months ago
All-round Excellence
At a product level, the Klean Revive Weight Control capsules are, in all honesty, stupendous and I am super thrilled with the results. I take it in the morning after breakfast. It helps with boosting energy levels and works well into the afternoon to stave off those hunger pangs. On a company level, ordering is easy and delivery efficient, with updates along the way.
0 replies
26 months ago
All-round Excellence
A 5-star review for Marnus Louw (building assessor). I cannot compliment him enough on his work ethic, professionalism, response time and exemplary client service. Marnus not only has an exceptional way with people but a ton of experience and knowledge. Thanks, Marnus! I rest easier knowing that our clients are in good hands.
56 replies
26 months ago
Excellent Service
This was a particular intricate fire claim that was exacerbated by an asbestos ceiling. From the get-go, Marnus (building assessor) was on it. He handled the claim with aplomb, availed himself to questions throughout and did a magnificent job of allaying our clients fears and concerns. Superb service, Marnus. Thank you!
56 replies
26 months ago
WOW service
Marnus Louw (Building Specialist) at Discovery Insure was appointed to one of our clients' burglary claims. I instinctively know it is going to be a blessed day when Marnus is on the case. He conducts himself with the utmost professionalism and is both thorough and meticulous. He never disappoints. Thank you for your service, Marnus. It is truly appreciated.
58 replies
27 months ago
Magnificent Service
I shall kick this off with a massive THANK YOU! I have to compliment Marnus Louw (Building Specialist) at Discovery Insure on a job weldone.. He handled every aspect of the claim in a calm manner and maintained a professional demeanour throughout. He also excels at keeping one in the loop. Happy client, happy life. Thank you, Marnus, for making my job that much easier. You are truly indispensable in my world and, I hope, to Discovery, too.
116 replies
27 months ago
Unrivalled Service
A 5-star review for Marnus Louw (building assessor at Discovery Insure). I cannot compliment him enough on his work ethic, professionalism, response time and exemplary client service. Marnus not only has an exceptional way with people but a ton of experience and knowledge. Thanks, Marnus! I rest easier knowing that our clients are in good hands.
128 replies
Review Distribution
5 Star
28 (93.33333333333333%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.3333333333333335%)
1 Star
1 (3.3333333333333335%)