Active since Apr 2017
2
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2 reviews10 months ago
Unreliable Delivery and Poor After-Sales Support
I strongly caution anyone considering purchasing from this establishment, particularly if you’re unable to collect your item in person. I ordered a printer on Monday, 16 June. While I understand that was a public holiday, I expected the order to be processed the following Tuesday and dispatched by Wednesday at the latest. By Friday morning, I had received no communication. Despite paying extra for courier shipping with a trusted, efficient service provider who operates locally, I had to call the store myself for an update. I was connected with a representative named Marlene, who informed me the item was out of stock due to a promotion. This was incorrect—the printer was never on special, and I confirmed during the call that it was still listed as in stock on their website. Marlene later claimed the printer had been shipped but could not provide a dispatch date or a tracking number to validate her claim. When I requested to speak with her manager, Sammy, I was told he does not take calls. I wasn’t given any alternative contact or indication of when I would receive a meaningful update. According to their website, any shipping delays should be communicated directly to the customer—this did not happen. This was not my first poor experience. In December last year, I ordered another printer, only to be told that the business was closing for the holidays and delivery would only resume in January. When I requested a refund, I was told it would also only be processed in January. In short, while the staff may be courteous, the company consistently fails to deliver on its promises. They list items as available when they are not, provide vague or contradictory responses to queries, and offer no accountability or timelines for resolution.
53 replies
47 months ago
Incompetent Vodacom
Operator. Dingaan Molelejwa Me: "Hi Can you please explain to me why my account is showing in arrears and I cant upgrade. " Dingaan: "Your payment is not reflecting" M: I paid over 24 hours ago and sent a proof of payment. Dingaan: "maybe you can check back later then" M: Dingaan I don't want to check back later I want to be assisted now. Dingaan: ' there is no one here that can assist you now" M: "Can I please speak to your supervisor" Dingaan: "He is not available, I will ask him to call you back: M: " When is he going to call me back?" Dingaan: " I don't know it could be later?" M: "When do you think my payment will reflect and why do I need to sent a POP if it will just be ignored" Dingaan: "I don't know, we don't do that its a different department" Me: ' Can I speak to that department" Dingaan: " No my supervisor will call you back" and so on and so on. Please Vodacom employ competent people. I still don't have an answer as to how I can get my account to not show as in arrears and feel very frustrated. What is the point of having a call centre if the person answering the phone has no ability to assist.
268 replies
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