EF
ELAINE F
Active since Apr 2017
7
Reviews
0
Industries
Reviews
7 reviews94 months ago
DISGUSTED
(B ********** 59) On the 5th of July i published a review regarding an upgrade from 100G to uncapped which was processed on 14 April but its now almost 14 WEEKS LATER and despite being billed for the upgrade for TWO MONTHS now, the upgrade has not been activated!!!! THIS IS THE LEVEL OF SERVICE YOU GET FROM TELKOM DESPITE NUMEROUS VISITS TO THE STORE TO INVESTIGATE, NUMEROUS EMAILS AND EVEN A RESPONSE TO MY ORIGINAL REVIEW (we will investigate and come back to you!!!) SHOCKING... ITS TIME FOR A NEW SERVICE PROVIDER
0 replies
95 months ago
DISGUSTED
On the 14 April 2018, we upgraded our fibre contract (B ********** 59) from 100gig per month to uncapped. The sales person at Tygervalley (Saadiq) said it would take 2 weeks to switch over. It is now almost 8 weeks later and the upgrade has not been activated. I have personally been into the telkom branch FIVE times and the response i get is "its been escalated to management"?!!! I have emailed the branch manager Eimile directly and to this day i have not had a single response to me emails - absolute shocking service. The best part is i have been billed for the upgrade!!! HOW CAN 2 WEEKS BECOME 8 WEEKS
106 replies
98 months ago
DATA NOT ACTIVATED
We bought additional data (40G) for R149.00 on the 26 January 2018 - the amount was deducted off our bank account but the data was never activated by Telkom. I emailed proof of payment (a copy of my bank statement clearly reflecting the deduction of R149.00) and i have followed up with numerous calls and emails but just get told to call sales, then sales tells me to email direct and on it goes. I am yet to be refunded or credited with the data. It is almost 2 months now!!!! I am extremely annoyed, frustrated and disappointed at Telkom's customer service AGAIN My account is B ********** 59
0 replies
98 months ago
DATA NOT ACTIVATED
We bought additional data (40G) for R149.00 on the 26 January 2018 - the amount was deducted off our bank account but the data was never activated by Telkom. I emailed proof of payment (a copy of my bank statement clearly reflecting the deduction of R149.00) and i have followed up with numerous calls and emails but just get told to call sales, then sales tells me to email direct and on it goes. I am yet to be refunded or credited with the data. It is almost 2 months now!!!! I am extremely annoyed, frustrated and disappointed at Telkom's customer service AGAIN!
106 replies
108 months ago
INEFFICIENT
<p>I posted a complaint the 1st week of April 2017 to which i received a response on the 10 April that they are busy investigating the complaint of being overcharged for wifi data. I received a refernce number ********** 2.</p> <p>I just received my current invoice and nothing has been done!!! This is unacceptable service from Telkom.</p> <p>I refuse to pay for data if the error was on their side</p>
112 replies
110 months ago
INCORRECT BILLING
<p>Once our 100GB limit had been reached , my husband called Telkom to buy an additional 20GB for R100 . The Telkom representative stated that he would load the top-up. When we received Feb invoice, the extra 20G had not been loaded and we were charged R451.68 additonal usgae. How is this possible when once our monthly limit is reached, the inetrnet usage is cut?! We tried to call their accounts department numerous times but with no luck. We emailed an account billing query but have not had a repsonse since!!! We need to resolve this urgently </p>
56 replies
110 months ago
BAD SERVICE
<p>Tried NUMEROUS times, at our expense, to get through to the cancellations department... phone just rings then cuts off the call and same thing happens if transferred from another department. Tried to cancel in-store but told to call in. We then emailed a cancellation request and have had absoutely no response. All we want to do is cancel our 2 data contracts! It is as if MTN tries to make it as diffcult as possible to cancel contracts. At my wits end!!! </p>
56 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)