Active since Apr 2017
2
Reviews
0
Industries
Reviews
2 reviews98 months ago
Pathetic service
This has got to be the worst customer service ever rendered. I approached Martie Eksteen on the 26 February for 3 shower door seals. She quoted me R240 and said they would be ready in 2 days for pick up. She took my number and stated she would call me. 2 weeks later and no response so I called her to enquire. She said she would get back to me in 30 min. She never did so I called her the next day. Her response was that the rep will be coming in the next day and she would get back. No apology for not calling back. I only called her a week later because she simply did not get back to me. I was quite upset and stated that the service was pathetic and asked her who manages the place and if I could speak to that person as I really wanted to lay a complaint. To my horror she told me she owns the place. Long story short she never got back to me. After a month I called her and told her exactly how I felt and would be coming to pick up my old bathroom seals. She promised to have the new ones the next day. I got there after 34 days and fetch my old seals together with the new ones at a cost of now R340, I simply paid and did not even utter a word to her and left her premises. I have no idea how her business remains open if this is how she operates. Martie you are definitely not a woman of your word. You make promises to customers to get them of your back and I hope someday you learn a real lesson that will teach you to treat customers with honesty and integrity.
0 replies
110 months ago
Faith restored in service delivery
<p>I had unstituted an insurance claim with Discovery Insure on the 06 February. Initially I did not receive any service and had to contact Discovery Insure myself. I complained that I was not contacted by the consultant and was outraged at the bad service initially. I then sent a mail and complained about the bad service and was immediately contacted by an AMAZING woman named NONTHUTHUZELO GUNWANA who is a Claims Consultant at Discovery Insure. She was remarkable with the way she dealt with my claim. She immediately apologised regarding the previous service I received. From that point on she attended to my claim with such precision and speed. She continously kept in contact with me and updated me on the progress of my claim. She totally restored my faith in Discovery Insure. She could teach many other consultants on service delivery. Thank you so much and I wish you all the success in your future. If you keep up the high standard of work ethic you surely will go places!!!</p>
56 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)