Active since Apr 2017
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4 reviews83 months ago
There is no 0 star option!!!
It is so frustrating to deal with FNB!!! If I could give 0 stars I would!!! There was fraud on my credit card on the 31st May 2019. I called straight away, cancelled my credit card, and ordered a new one. Was told 3 - 5 days to sort out the transaction out and 5 - 7 days for my new card to arrive. I followed up on the 13th of June 2019, to discover that absolutely nothing had been done. I then got a reference number etc. The transaction got sorted out, and I am under the assumption that a card was sent... Spent an hour so far today on a chat with a banker, to get disconnected and have to wait for another banker to start the entire conversation again!!!! I JUST WANT MY CREDIT CARD SENT URGENTLY TO THE USA! What do I need to do???
168 replies
92 months ago
Disgusting customer service!
19/08/2018 I was robbed of my wallet in Mexico. I stopped all cards and got ahold of FNB for replacement cards. Made it clear, Credit card as well as Cheque card needed to be replaced and sent to me in America. After constant emailing, worked out that only my cheque card had been ordered, I requested that the credit card is ordered (again), and both be sent together. Then had to Fill in the new form for this, accepted the fees (AGAIN) and I have been begging for these cards since the 24th August 2018. Then it gets even better (worse) I am unable to transfer funds all of a sudden from my credit card account to another account so I have some funds Internationally, so I email Nkululeko Shushu (the "banker" I was dealing with) NOTHING has been done about this whatsoever, I am STILL unable to send the amounts even after stating that it was URGENTLY needing to be sorted out!!! I have gone back and forth with emails between Nkululeko Shushu, then on Friday, I get an email from a Dorothy Langa, whom I respond to, and hear nothing back. (Like the rest of the service I am now receiving). I am in a foreign country, I am flying out soon, and I NEED THIS **** SORTED OUT NOW! I begged EVERYONE that I have emails for again yesterday, with again ZERO response. I need this sorted out immediately. My husband's credit card was taken too, and he received his credit card at the American address within a week! None of this ****.
315 replies
95 months ago
Giving me a run around....
On the 25th June, I lodged for a refund on the Takealot website, my Kindle was not turning on (it was purchased on the 27 Nov 2017 (7 months old). I received a returns lodged email, requesting I take the Kindle into the warehouse. "Although your Return Request falls outside of the Takealot six months Returns Policy, your purchase is covered by the supplier warranty, so we'll help you to return your item directly to the supplier." So off I go to Takealot, to get there and be told I need all the accessories as well, so I return again the next day with the cable. I get an email when the return has been received. "1 x Kindle Paperwhite WHITE WiFi (Without Special Offers) We will now log a warranty claim on your behalf with the supplier and send the item to them for assessment - this process usually takes up to 10 days to complete (depending on availability of parts). WHAT HAPPENS NEXT? Once the supplier informs us that your product is eligible for a return under the terms of the manufacturer warranty, we can go ahead and action the outcome that the supplier approves according to their policy (a credit, refund, repair or replacement). " So great, the timing is perfect to get this sorted as I am flying out the country on the 25th July 2018. Today I get an email from the warehouse, that I am out of warranty and I can go fetch the faulty kindle from the warehouse and pretty much sort it out myself with Amazon? Takealot third email: "I hope this finds you well. Please find attached details of how to go about your return. Your return is out if Takealot 6 months warranty. Item will b read for collection at the Collects Department in CPT Warehouse."" Lets not even talk about the spelling errors in this email to a customer? Then I get an email from Ruth Saal: "Kindly be advised that if you have the product for more than 6month we refer to the supplier and Takealot no longer make the decision regarding the return outcome and therefore we sent you the message:" Why do you give your customers the run around like this???????? If you didn't want me to bring it in, then don't make me bring it in. You knew how long I had it before it broke. You said you would send it to the supplier. So I have to make 3 trips to get nowhere when you could have just told me to sort it out with Amazon myself.
0 replies
110 months ago
Fantastic Service!
<p>Sent email in the morning, got fantastic feedback and service, the technician came same day and installed and set up everything. All in all, great experience, good prices, fantastic service, definitely a company I am exceptionally happy to deal with! Keep it up guys! </p>
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)