LW
Leslie W
Active since Apr 2017
2
Reviews
0
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Reviews
2 reviews109 months ago
TV licence cancellation
<p>I've emailed a signed affidavit 3 times to cancel my TV licence as I no longer own a TV and they refuse to acknowledge it as I keep getting Emails to pay my TV licence. I've tried calling to check that they have received it but got nowhere with it. </p> <p> </p> <p>Can someone please help me sort this thing as soon as possible? </p>
56 replies
110 months ago
Nexus 5X from Orange Store Repair Warranty not upheld
<p>I bought a Nexus 5X from the Orange Store South Africa. My phone stopped working. I knew at that point that the Orange store had shut down and I search and found on MYBROADBAND.CO.ZA that CTDI has taken over the repairs for Orange Horizons. I emailed them and latter spoke to CTDI. They said they do the repairs for Orange Horizons and could help. I sent my mobile phone to them. They had a look at the mobile phone and determined it couldn't be fixed and because it was still under warranty and they would refund me the full purchase amount, confirmed in an email from CTDI. This never happened. Each time I called CTDI to find out what’s happening I was told that they were waiting for authorization from Orange France and stated that they had gone to France to discuss with Orange. They had my phone for over a month. I think they were just wasting time for the warranty to run out and didn’t want to refund me. Then they returned the phone to me after a month with a letter saying that they have no association with Orange Horizons which conflicts with their statements and acceptance to fix my mobile phone in the first place and said they fix phones from Orange. The CTDI call centre has Orange’s number indexed for quick service and they have an Orange logo on the CTDI website. Now I have received a letter saying that “Although various media outlets denote that CTDI Africa Ltd are an official partner of Orange Horizons South Africa we have to inform you that this information is incorrect” What do I do now?</p>
0 replies
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