RS
Regenersis Sa
Unclaimed Business
RS
Regenersis Sa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Electronics & Technology
#9NPS Score
0Unlikely
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSH
Sean H
1 reviews | Active since Jan 2020
22 Mar 2018, 05:54
CTDI is useless
I sent my Huawei P9 in to get my Microphone Port, Charging Port and Microphone problem fixed. CTDI have been trying to force me to replace my screen and back cover, even though a condition on their quotation clearly states "CTDI reserves the right to inform the customer of any additional work required that is discovered in the process of repairing the device as well as the resultant cost, if any. CTDI will only repair additional work if approved by the customer." which I do not accept. They refuse to fix the phone as they now state it won't pass their Quality Control. They are clearly violating their own condition on their quotation.
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Sean H
1 reviews | Active since Jan 2020
22 Mar 2018, 05:54
CTDI is useless
I sent my Huawei P9 in to get my Microphone Port, Charging Port and Microphone problem fixed. CTDI have been trying to force me to replace my screen and back cover, even though a condition on their quotation clearly states "CTDI reserves the right to inform the customer of any additional work required that is discovered in the process of repairing the device as well as the resultant cost, if any. CTDI will only repair additional work if approved by the customer." which I do not accept. They refuse to fix the phone as they now state it won't pass their Quality Control. They are clearly violating their own condition on their quotation.
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Daniel E
1 reviews | Active since Jan 2020
26 Feb 2018, 13:35
Frustrating Experience
I have been trying to get through to the company for feedback on the repairs on my phone, but this has been an impossible task. You keep on being transferred to a department where no one answers. The website is also not effective. Very, very frustrating experience.
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Daniel E
1 reviews | Active since Jan 2020
26 Feb 2018, 13:35
Frustrating Experience
I have been trying to get through to the company for feedback on the repairs on my phone, but this has been an impossible task. You keep on being transferred to a department where no one answers. The website is also not effective. Very, very frustrating experience.
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Tanaka S
1 reviews | Active since Jan 2020
3 Nov 2017, 12:29
WORST SERVICE EVER!!!
Booked in my phone GNSP Job No ********** 304 last Saturday and up to now there is no feedback or anything.I paid everything in full and they treat us as if we are asking for a free service.They don't answer their calls and if they do,they keep transferring me till they hang up!
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Tanaka S
1 reviews | Active since Jan 2020
3 Nov 2017, 12:29
WORST SERVICE EVER!!!
Booked in my phone GNSP Job No ********** 304 last Saturday and up to now there is no feedback or anything.I paid everything in full and they treat us as if we are asking for a free service.They don't answer their calls and if they do,they keep transferring me till they hang up!
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2017, 15:13
Service? What Service (GSPN Code: 4199301588)
After a very unpleasant situation with Samsung not taking responsibility for repairing a faulty device assessed by the Samsung Canal Walk store, I have been struggling to get my device back from the store. This matter has been going on for over 4 months and I have no clue what to do anymore. After rejecting my quote, I tried to collect my device on September 4th. At this point the device was at a the Willowbridge store and the store consultant told me that I will be notified once the device is ready for collection. I then received a message September 12th stating that the device will be ready for collection on September 13th. Once again, the device was not ready for collection. On September 26 I received another email from Adrian Carvalho, statign that the device is in fact in the host store and that it is ready for my collection. At this point I have not yet had the opportunity to drive through to fetch the device. I replied with my delivery address, but however never received any feedback on this. I then received a final mail from Charlotte stating that the device is available for collection, and if I do not collect the device by Sunday 14th October (incorrect date, but anyway, what can you expect), the device will be sent to the head office in Johannesburg for disposal. Today, September 13th, I emailed the store to confirm that the device is ready for collection as I will be driving through to Canal Walk on the next day to collect this device. I then received the best email ever. At 16h46 on Friday, October 13th, Charlotte Simelane thought it's a great idea to inform me that the device is no longer in the store and that the device has left the store to JHB for "safe keeping". She continued to offer me a deliver to the address of my choice, at my own cost. This is just pathetic. Important context: I live in Tokai, which is a 27 km commute from Canal Walk. Once at Canal Walk, I have to pay R10 for parking. I've been at that store, for ONLY this reason, more than 4 times. And the best of all: the phone is still not even repaired. I am really lost for words at this point. I have provided Charlotte with my delivery address, but there is no way that I will held accountable for the courier cost.
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2017, 15:13
Service? What Service (GSPN Code: 4199301588)
After a very unpleasant situation with Samsung not taking responsibility for repairing a faulty device assessed by the Samsung Canal Walk store, I have been struggling to get my device back from the store. This matter has been going on for over 4 months and I have no clue what to do anymore. After rejecting my quote, I tried to collect my device on September 4th. At this point the device was at a the Willowbridge store and the store consultant told me that I will be notified once the device is ready for collection. I then received a message September 12th stating that the device will be ready for collection on September 13th. Once again, the device was not ready for collection. On September 26 I received another email from Adrian Carvalho, statign that the device is in fact in the host store and that it is ready for my collection. At this point I have not yet had the opportunity to drive through to fetch the device. I replied with my delivery address, but however never received any feedback on this. I then received a final mail from Charlotte stating that the device is available for collection, and if I do not collect the device by Sunday 14th October (incorrect date, but anyway, what can you expect), the device will be sent to the head office in Johannesburg for disposal. Today, September 13th, I emailed the store to confirm that the device is ready for collection as I will be driving through to Canal Walk on the next day to collect this device. I then received the best email ever. At 16h46 on Friday, October 13th, Charlotte Simelane thought it's a great idea to inform me that the device is no longer in the store and that the device has left the store to JHB for "safe keeping". She continued to offer me a deliver to the address of my choice, at my own cost. This is just pathetic. Important context: I live in Tokai, which is a 27 km commute from Canal Walk. Once at Canal Walk, I have to pay R10 for parking. I've been at that store, for ONLY this reason, more than 4 times. And the best of all: the phone is still not even repaired. I am really lost for words at this point. I have provided Charlotte with my delivery address, but there is no way that I will held accountable for the courier cost.
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Replies (0)LW
Leslie W
1 reviews | Active since Jan 2020
17 Apr 2017, 18:44
Nexus 5X from Orange Store Repair Warranty not upheld
<p>I bought a Nexus 5X from the Orange Store South Africa. My phone stopped working. I knew at that point that the Orange store had shut down and I search and found on MYBROADBAND.CO.ZA that CTDI has taken over the repairs for Orange Horizons. I emailed them and latter spoke to CTDI. They said they do the repairs for Orange Horizons and could help. I sent my mobile phone to them. They had a look at the mobile phone and determined it couldn't be fixed and because it was still under warranty and they would refund me the full purchase amount, confirmed in an email from CTDI. This never happened. Each time I called CTDI to find out what’s happening I was told that they were waiting for authorization from Orange France and stated that they had gone to France to discuss with Orange. They had my phone for over a month. I think they were just wasting time for the warranty to run out and didn’t want to refund me. Then they returned the phone to me after a month with a letter saying that they have no association with Orange Horizons which conflicts with their statements and acceptance to fix my mobile phone in the first place and said they fix phones from Orange. The CTDI call centre has Orange’s number indexed for quick service and they have an Orange logo on the CTDI website. Now I have received a letter saying that “Although various media outlets denote that CTDI Africa Ltd are an official partner of Orange Horizons South Africa we have to inform you that this information is incorrect” What do I do now?</p>
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Leslie W
1 reviews | Active since Jan 2020
17 Apr 2017, 18:44
Nexus 5X from Orange Store Repair Warranty not upheld
<p>I bought a Nexus 5X from the Orange Store South Africa. My phone stopped working. I knew at that point that the Orange store had shut down and I search and found on MYBROADBAND.CO.ZA that CTDI has taken over the repairs for Orange Horizons. I emailed them and latter spoke to CTDI. They said they do the repairs for Orange Horizons and could help. I sent my mobile phone to them. They had a look at the mobile phone and determined it couldn't be fixed and because it was still under warranty and they would refund me the full purchase amount, confirmed in an email from CTDI. This never happened. Each time I called CTDI to find out what’s happening I was told that they were waiting for authorization from Orange France and stated that they had gone to France to discuss with Orange. They had my phone for over a month. I think they were just wasting time for the warranty to run out and didn’t want to refund me. Then they returned the phone to me after a month with a letter saying that they have no association with Orange Horizons which conflicts with their statements and acceptance to fix my mobile phone in the first place and said they fix phones from Orange. The CTDI call centre has Orange’s number indexed for quick service and they have an Orange logo on the CTDI website. Now I have received a letter saying that “Although various media outlets denote that CTDI Africa Ltd are an official partner of Orange Horizons South Africa we have to inform you that this information is incorrect” What do I do now?</p>
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2017, 17:20
WORST SERVICE I HAVE EVER EXPERIENCED!!!!
<p>My laptop has been in for repairs for a month and a half, everyone I contact them to find out when I am getting it back there's a new excuse as to why it is not ready. I have never experienced more incompetent and useless people than the staff that work at Regenersis! I will never buy an acer product ever again! Regenersis has created an extremely unpleasant brand experience for me! Nobody should ever use them for anything, u will regret it trust me </p>
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2017, 17:20
WORST SERVICE I HAVE EVER EXPERIENCED!!!!
<p>My laptop has been in for repairs for a month and a half, everyone I contact them to find out when I am getting it back there's a new excuse as to why it is not ready. I have never experienced more incompetent and useless people than the staff that work at Regenersis! I will never buy an acer product ever again! Regenersis has created an extremely unpleasant brand experience for me! Nobody should ever use them for anything, u will regret it trust me </p>
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Replies (0)IR
Ivan R
1 reviews | Active since Jan 2020
16 Feb 2017, 11:16
Just won't come and fix my phone
<p>I've been trying for 3 weeks to get CTDI to come and collect my phone that broke under warrantee. I don't know what I have to do to get it fixed.</p> <p> </p> <p>Orange say I have to use CTDI but no one is interested. </p> <p> </p> <p>I've very disappointed with their service.</p>
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Ivan R
1 reviews | Active since Jan 2020
16 Feb 2017, 11:16
Just won't come and fix my phone
<p>I've been trying for 3 weeks to get CTDI to come and collect my phone that broke under warrantee. I don't know what I have to do to get it fixed.</p> <p> </p> <p>Orange say I have to use CTDI but no one is interested. </p> <p> </p> <p>I've very disappointed with their service.</p>
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Wally A
1 reviews | Active since Jan 2020
25 Jan 2017, 13:50
Pathetic service and attitude
<p>Reported a problem with my Tom Tom XXL (+/- 2 years old) and was simply told to replace the device as they no longer serviced/repaired this model. How can any company behave in this manner. Pathetic service and attitude.</p>
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Wally A
1 reviews | Active since Jan 2020
25 Jan 2017, 13:50
Pathetic service and attitude
<p>Reported a problem with my Tom Tom XXL (+/- 2 years old) and was simply told to replace the device as they no longer serviced/repaired this model. How can any company behave in this manner. Pathetic service and attitude.</p>
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Replies (0)