Service? What Service (GSPN Code: 4199301588)

After a very unpleasant situation with Samsung not taking responsibility for repairing a faulty device assessed by the Samsung Canal Walk store, I have been struggling to get my device back from the store.

This matter has been going on for over 4 months and I have no clue what to do anymore.

After rejecting my quote, I tried to collect my device on September 4th. At this point the device was at a the Willowbridge store and the store consultant told me that I will be notified once the device is ready for collection.

I then received a message September 12th stating that the device will be ready for collection on September 13th. Once again, the device was not ready for collection.

On September 26 I received another email from Adrian Carvalho, statign that the device is in fact in the host store and that it is ready for my collection. At this point I have not yet had the opportunity to drive through to fetch the device. I replied with my delivery address, but however never received any feedback on this.

I then received a final mail from Charlotte stating that the device is available for collection, and if I do not collect the device by Sunday 14th October (incorrect date, but anyway, what can you expect), the device will be sent to the head office in Johannesburg for disposal.

Today, September 13th, I emailed the store to confirm that the device is ready for collection as I will be driving through to Canal Walk on the next day to collect this device.

I then received the best email ever. At 16h46 on Friday, October 13th, Charlotte Simelane thought it's a great idea to inform me that the device is no longer in the store and that the device has left the store to JHB for "safe keeping".

She continued to offer me a deliver to the address of my choice, at my own cost.

This is just pathetic.

Important context: I live in Tokai, which is a 27 km commute from Canal Walk. Once at Canal Walk, I have to pay R10 for parking. I've been at that store, for ONLY this reason, more than 4 times. And the best of all: the phone is still not even repaired.

I am really lost for words at this point. I have provided Charlotte with my delivery address, but there is no way that I will held accountable for the courier cost.