Active since Mar 2016
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12 reviews17 months ago
*****ulent Uber Charges and Lack of Transparency
I recently fell victim to ***** where 24 unauthorized Uber trips totaling ZAR 4213 were charged to my payment method. After reporting the issue to my bank and canceling the card, I contacted Uber support, expecting transparency and resolution. While Uber eventually refunded the charges and blocked the *****ulent account, their handling of the situation was deeply disappointing: Initial Dismissiveness: Uber’s support team initially suggested that the charges might simply be a misunderstanding involving friends or family using my payment method. This was gaslighting and completely dismissive of the clear evidence of *****. Lack of Evidence: Despite repeated requests, Uber has failed to provide a clear timeline or evidence of when and how my payment method was added to the *****ulent account. They confirmed the trips were conducted in Cape Town and provided the names of three individuals associated with the charges, but no further explanation has been offered. Questionable Security: I received no card validation notifications from my bank before the *****ulent charges, which raises serious concerns about how my payment method was accessed. Uber’s explanation also referenced their “shared payment method” feature, which I have never used, nor was it activated on my account. Uber has since labeled the matter as resolved, but I strongly disagree. The lack of transparency and accountability on their part is unacceptable and raises serious questions about the integrity of their platform’s security measures. Consumers deserve better protection and clear answers when ***** occurs. I hope this review warns others about potential risks when using Uber’s services.
0 replies
85 months ago
Wrong Number!
After reporting that my cell number is incorrectly being used for debt claim, and being told that it was removed, I am still receiving debt collection SMS's. I have NEVER had an account with Fochini's, and NEVER will. Remove my number from your system!
56 replies
90 months ago
Shocking Service and Privacy Breach
I recently became a new fibre client of RSAWeb after 8 months of struggling with back and forth between FrogFoot and RSAWeb. After 4 days of struggling and fixing human errors, I followed up on a support ticket that I logged about my account on the MyRSAWeb portal not allowing me access to any of my information. On Tuesday, 4 December, in effort to resolve this issue, an RSAWeb support consultant provided with login details for another customer who coincidentally has the same name and lives in the same area. He asked me to "try these details"... Our email addresses were nothing alike and upon logging in, I was presented with all the user's personal information (name, surname, ID number, home address, contact details etc.). I took the liberty of reaching out to this individual who then informed me that he was in fact never even a customer of RSAWeb, but rather applied for fibre and cancelled his application due to slow response and delivery from RSAWeb. He was completely shocked that RSAWeb had created a profile for him on their system, was storing all his personal details and then shared it with a 3rd party. This individual said that he would reach out to RSAWeb personally to have his information removed. I immediately reported this back to the support team, the Project Lead who was working on my implementation and Information Regulator (SA) and requested that the matter is escalated and my account terminated. At that point the Project Lead roped in the Support Manager. After following up twice on Wednesday 6 December, I received a call from the Support Manager. He explained that the support consultant assumed that the account details he shared with me was mine, as I didn't correct him last week during when he mentioned the area that I lived in. Therefore the consultant simply searched for my name on their system and took the first one that was listed in the area he assumed I lived in (even though he had my email address and cell number). The Support Manager also tried to convince me that all client information are in fact stored securely and mentioned various methods that they use to ensure this. He also mentioned that they do retain applicant information for marketing and future client purposes and that the individual's account has now been "deactivated" (as it apparently should have been). According to him, something mysteriously went wrong with both our accounts which resulted in this. Apparently their team is working hard on getting their system compliant with GDPR (General Data Protection Regulation, a standard set by the EU, for the EU... which I doubt covers their client base). Based on this conduct and the efforts to get my service live, I do not feel that my personal information is in any way safe with RSAWeb and I have requested that my account is terminated with proof that all my personal details are removed. I am now waiting yet another day for feedback on this matter as this now needs to be escalated to the Business Unit Manager to assess the options available.
61 replies
101 months ago
Telkom Chat Service - Technical Support Staff
Shout-out to the Technical Support staff on the Telkom chat support. I've had to interact with them quiet frequently for the last year, which obviously hasn't been a great thing, but I would like to thank the staff for always trying to help. (Or whoever wrote the support script should get a high-five.)
105 replies
101 months ago
Ridiculous Internet Service
We have been experiencing technical issues with our Telkom Fixed ADSL line almost every month this year and have been sitting with under 0.40 MB/s network speed for a couple days each month. Upon investigation, Telkom has had to dispatch a technician every single time to do something from the exchange to resolve the issue and this is becoming a bit ridiculous now. After chatting to the Telkom Support Team (who was super helpful and will receive a "complement"); they eventually logged a technical support ticket. This was yesterday morning and this morning I was told that a technician has not yet been assigned to the case. I would really like to know what Telkom is going to do to correct this technical issue ASAP and also how they will prevent it from recurring? Ref number for current support ticket: 18CEK211217
525 replies
104 months ago
Samsung Canal Walk (CDTI) is a joke (not funny)
I recently had a very unpleasant interaction with Samsung South Africa regarding an internal hardware fault on my Samsung S5. This device was outside of the 2 year warranty period and regardless of the Samsung technicians discovering that this fault was an internal fault that was not caused by the customer, Samsung denied the request for an extension of the device warranty. After numerous of phone calls and discussion with Samsung Customer Service consultants, I have made peace with the fact that Samsung products cannot be trusted and are not built to last. As per one of the senior customer service consultants, I just had "bad luck" to experience a device malfunction outside of the 2 year warranty period since this is perfectly normal. I have now however been struggling to get this faulty device back from the Canal Walk Samsung store. I have been in the store 4 times the past 2 months having to hear every single time that the device is not available for collection. After receiving confirmation that the device is ready for collection I decided to confirm this the day before driving all the to Canal Walk. Three days before the "cut off date", I was told that the device was already sent to Johannesburg for "safe keeping" and that I would have to pay for a courier service to have it delivered to me. I would like to bring this to your attention, as not only have I been utterly disappointed in the quality of Samsung's products and their ability to take responsibility for faulty products, but now I see the full picture of their standards of quality. This has been the most inconvenient and pathetic service that I have received. I truly hope that you share my opinion that this level of incompetence is unacceptable. At this stage I would expect that device to be repaired and couriered to an address of my choice.
117 replies
104 months ago
Service? What Service (GSPN Code: 4199301588)
After a very unpleasant situation with Samsung not taking responsibility for repairing a faulty device assessed by the Samsung Canal Walk store, I have been struggling to get my device back from the store. This matter has been going on for over 4 months and I have no clue what to do anymore. After rejecting my quote, I tried to collect my device on September 4th. At this point the device was at a the Willowbridge store and the store consultant told me that I will be notified once the device is ready for collection. I then received a message September 12th stating that the device will be ready for collection on September 13th. Once again, the device was not ready for collection. On September 26 I received another email from Adrian Carvalho, statign that the device is in fact in the host store and that it is ready for my collection. At this point I have not yet had the opportunity to drive through to fetch the device. I replied with my delivery address, but however never received any feedback on this. I then received a final mail from Charlotte stating that the device is available for collection, and if I do not collect the device by Sunday 14th October (incorrect date, but anyway, what can you expect), the device will be sent to the head office in Johannesburg for disposal. Today, September 13th, I emailed the store to confirm that the device is ready for collection as I will be driving through to Canal Walk on the next day to collect this device. I then received the best email ever. At 16h46 on Friday, October 13th, Charlotte Simelane thought it's a great idea to inform me that the device is no longer in the store and that the device has left the store to JHB for "safe keeping". She continued to offer me a deliver to the address of my choice, at my own cost. This is just pathetic. Important context: I live in Tokai, which is a 27 km commute from Canal Walk. Once at Canal Walk, I have to pay R10 for parking. I've been at that store, for ONLY this reason, more than 4 times. And the best of all: the phone is still not even repaired. I am really lost for words at this point. I have provided Charlotte with my delivery address, but there is no way that I will held accountable for the courier cost.
117 replies
105 months ago
Great Experience with an Online Purchase & Delivery
I recently ordered a Defy new washing from the Makro website. The order process was super easy and smooth and took me less than 5 minutes from adding the product to my cart to getting my confirmation email. I received a friendly call two days later notifying me that the delivery will take place sometime in the morning. The consultant also asked me to confirm the address and eventually put me through to the driver to explain the address directly to him. The driver phoned me ahead of time and I met them at my house at the arranged time . The delivery crew was super friendly, helpful and respectful of my time. Thank you for this positive experience.
61 replies
106 months ago
Samsung S5 - Hardware Fault
<p>Good day,</p> <p>My Samsung S5 mobile device starter randomly rebooting a couple months ago. Once the device starts rebooting there is no way to get the device working. The device would then randomly start working again, for long periods.</p> <p>I've attempted various software factory resets and other standard procedures including replacing the battery, draining the device battery and charging full, and removing the external memory card/SIM card.</p> <p>The device stopped working again last week after functioning fine for the last three weeks. I took the device to the nearest Vodacom store for assistance and they referred me to go directly to the Samsung store in Canal Walk.</p> <p>After performing the standard Galaxy diagnostics assessment on the device, the technician reported that there is an internal fault on the motherboard. They provided me with the attached quotation for the repair.</p> <p>I understand that the device is outside of the 2 year device warranty granted by Samsung, but I can't understand how the cost of this repair should be the responsibility of the client. This fault is an internal hardware malfunction, not caused by any user related activities, as per the technician's explanation.</p> <p>The Samsung store has referred me to this platform for further assistance.</p> <p>Please advise on how Samsung will assist with solving this problem.</p>
244 replies
120 months ago
Consistent Incompetence
<p>I've been trying to get assistance from Ebrahim Hardien (supervisor at Vodacom Blue Route), but he is clearly not interested in helping me.</p> <p> </p> <p>I experienced a series of issues with Vodacom Legal/Accounts department after the Blue Route store made a mistake with my account transfer of ownership done in March 2015. After the death of my father (the original account holder), my contract got suspended repeatedly. While the store was trying to resolve the mistake, I was being charged for numurous account unlocking fees.</p> <p> </p> <p>According to my current statement of account, I am also being charged for a line transfer, which is completely unacceptable. Mr Hardien assured me that these random charges will be removed from account and I am not liable for their mistake.</p> <p> </p> <p>However, I haven't received any feedback from Mr Hardien since April 22nd, and he is clearly not interested in taking ownership of this issue.</p> <p> </p> <p>If I get billed for these charges end of this month, I will have no other choice but to close my account with Vodacom and take my business elsewhere. </p> <p> </p> <p>Below are some of my previous reference numbers to get more information about this case. I am also very eager to forward you my email correspondance with Mr Hardien, which will clearly show you his lack of interest in this case.</p> <p> </p> <p> </p> <p>PC-04TQ-3DWUES</p> <p>EC-04WO-22EQUU</p> <p>EC-04WP-1D9SWM</p> <p>EC-04WI-3QKZQ1</p> <p>EC-04TR-2UZEM2</p> <p> </p> <p>Jonathan Nel</p> <p>082 382 3467 (account number I4451522)</p>
106 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
8 (66.66666666666667%)