DE
Daniel E
Active since Mar 2009
18
Reviews
0
Industries
Reviews
18 reviews23 months ago
Disappointed with the level of service provided
I am very disappointed with the level of service provided. On 7 March 2024, we had a site visit for our solar to be relocated, and to date, I have not received the quote. Despite numerous attempts to follow up via email, I have not received any feedback or updates regarding the status of my request. This lack of service has not only caused inconvenience and a delay in the project but also reflects poorly on the professionalism and reliability of Gosolr.
53 replies
29 months ago
**** ALERT
I recently had a deeply unsettling experience with Office Stock, and I feel compelled to share my encounter as a warning to others. The site presents itself as a legitimate platform, but my interactions with it have exposed a web of deception and *****ulent activities. From misleading product descriptions to nonexistent customer support, my attempts to engage with Office Stock only led to frustration and financial loss. The promised goods were never delivered, and any attempt to seek assistance was met with silence. The lack of transparency and the absence of a physical address or proper contact information raise serious red flags. I strongly advise against making any purchases or providing personal information on this site. It appears to be nothing more than a sophisticated **** aimed at exploiting unsuspecting individuals. Please, exercise extreme caution and consider alternative, reputable platforms for your online transactions. It's crucial to prioritize your security and avoid falling victim to deceptive schemes like Office Stock.
0 replies
37 months ago
Not impressed!
We have been without service for 5 days due to 'maintenance'. When contacting Cool Ideas, they advised that the problem is with Vumatel and the matter will only receive attention after Easter Weekend. Is this acceptable?
53 replies
39 months ago
Is everything ok at home Old Khaki?
I recently ordered 4 x Golf Shirts from Old Khaki online, as I have done previously on many occasions. My size has stayed exactly the same so I was comfortable doing so again. I ordered the exact same cut/style and the 4 shirts arrived in various colours. Two of the shirts fit perfectly, however, two don't. I can fully understand if I may have chosen different cuts or styles, but it is exactly the same. This is very frustrating. What makes things worse, it took a week from logging the return to the collection. Is everything ok at home Old Khaki?
56 replies
61 months ago
Premature Cancellation not actioned
I requested a premature cancellation. Forms received and payment made. I was advised that I made payment of the incorrect amount and I then made the additional payment as requested. The contract was not cancelled as I did not email through proof of payment of the second payment, although both payments reflect on my statement. Something so simple, yet so complicated. I am now advised that I need to follow a normal cancellation process.
106 replies
62 months ago
Call Centre | Unprofessional
I did an application 2 days ago and Vumatel has phoned me twice to do a new installation. I informed them twice that I have an existing installation at the property and have forwarded through proof of ownership and a photo of the physical installation. After I missed a call from Vumatel, I phoned them and spoke to a consultant advising me that there are two 'tickets' logged with them. One for a configuration and one for a new installation. The consultant was very helpful and assisted me in obtaining my 'VT ...." number which is allocated to a different address. He advised me to speak to my ISP and advise them of this. Well, what a joy the consultant was when phoning Cool Ideas. Very unprofessional. Advising me that the number I have is incorrect, while I am staring at the number and then telling me that's why Cool Ideas tell 'us' not to speak to Vumatel. I'm sorry, when did you tell me this, and I'm sorry, I am trying to assist in getting my fibre sorted after you are incapable of doing so. When asking how long it will take to rectify the matter, I was advised that she would say around two days but does not want to commit as it can take longer ... Very unprofessional and borderline rude.
53 replies
82 months ago
Almost 5 months later and .... nothing
I started engaging with Vox on the 19 March 2019 for an indoor transfer. Almost 5 months later, we have not received any commitment as to when this will be done with weekly emails ... the responses to my emails have also stopped. No what now? Is this it ...?
0 replies
88 months ago
2 MONTHS TO BE REFUNDED.
When the news broke about Cemair being grounded, I was hoping that they will soon sort out their act and get up in the air again. Yesterday, a day before I was suppose to fly, I received a kind email informing me that I will not be flying down to Margate and returning a week later and need to make alternative arrangements. I decided to email them and requested my funds back. I received a kind email back to say, not a problem, we will do so. Wait for it .... IT WILL BE REFUNDED IN 8 WEEKS. 2 MONTHS!! I was shocked. How long does it take to process a refund at their offices? How long did it take to take it off my account? Yes, so you need to refund all your customers, but surely you can speed up the process. Get more hands on deck. If this is the way you treat your customers now, how do you expect us to fly with you again ... Firstly we need to take the risk of being cancelled again ... and the secondly, there is a possibility to be out of pocket again for 2 months. Can I book with you - should you get up again - and take 2 months to pay? Not fair Cemair ... Not fair.
0 replies
93 months ago
Lying to their clients
I am a very loyal client of Takealot and trust the brand, until now. I placed an order last week and I received communication that the delivery would take place today. Seeing that it was a special order I made arrangement for someone to travel almost 2 hours to accept the delivery. I received a phone call at 16:36 advising me that the driver is around the corner and the delivery will be done soon. I phoned back around 16:58 and advised that the person needs to drive the 2 hours back to Johannesburg and I really need to know where the driver is. I was then informed that the driver advised that there was no one to accept the parcel and that the delivery needs to be rescheduled. The driver, a Mr Thokozani Masota lied. He was just not in the mood to do the delivery. I have someone traveling now in the dark back to Johannesburg as Takealot / Mr D lied - blatantly. This is absolutely unacceptable service ... what a bad taste this leaves ...
0 replies
94 months ago
Brilliant Service
From the first interaction to the last, I was clearly guide through the application process and the premium was tailor-made for me. Brilliant product with brilliant service - Thank you Meryl.
53 replies
Review Distribution
5 Star
3 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
14 (77.77777777777777%)