Active since May 2017
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2 reviews88 months ago
Bad service
I have purchased 2017 Polo vivo at Autohaus Scheckter in Randburg. On the day of collection Themba who is the salesman there told me that the vehicle still have the service plan with VW Hadfield. On the 28th of December 2018 I was taking my vehicle for 60000km service and when I check with VW hatfield if the service plan for this vehicle is really active, and then they told me that there's no service plan that is linked to either my vehicle or my ID. So I then contacted Themba to explain to me about the service plan that he said my vehicle has and then he told me that he is still busy with the client he will get back to me. It was around 10:00am and then I waited for almost 5 hours, I then decided to call him on his cellphone and he didn't take or return to my calls, I decided to call him on the landline and then someone picked up and tell me that Themba left already I should call him the following day. Then I decided to call him on Monday of the 31st December and he was nowhere to be found. I tried to call him again on the 2nd January on the landline and then he told me that maybe there was a mistake from the guy who was loading my details on the system, and then he told me that the guy who was helping him is on leave and he will come back to work on the 7th of January 2019. I waited until the 7th and call him again then he asked for my vin number and I gave him and he told me to wait for the call, I waited and waited. I decided to call him again at 15:00 with no luck. I called him again on the 8th and then he told me that the guy from VW hatfield is still busy with it and he will call me as soon as he's done, it was around 11:00 when I call. I waited and call came through. On the 10th I called to do the follow up on the landline and then he told me that the person who is busy with it is not at work, his son is sick and will be back the following day, so I on Thursday I called him on the landline and couldn't find him and I tried calling him on the cellphone using the different number and he picked up and immediately when he hear that is was me he dropped the phone. He then sent the WhatsApp and tell me that the guy has loaded my details on the system i should now bool my car to any vw. I called vw hatfield again to confirm if my details are loaded on the system and they told me that it still shows them that there's nothing linked to the vehicle. I texted him back and tell him that still there's nothing linked to the vehicle. He told me that he will ask the guy who was loading my car on the system to call me. I even asked him to give me details of the guy so I can do the follow ups from him. He did not give them to me. Even today I am still waiting for something that I am not even sure that I really have. I can't get hold of Themba on his phone and he's not responding to my WhatsApp. I have been having problems with this dealer from the day I collected my car, for them to assist me in changing the registration, it took them almost 2 weeks and again my vehicle had a battery problem and for them to change it, I had to wait for weeks to get it done and they didn't give me the new one but took from one of the vehicle on the floor. When I asked why old battery and then the same Themba told me that they don't give the new battery
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96 months ago
Premium review
My request for premium review was resolved quickly by Miyelani
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