Active since May 2017
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Declining customer service
A decline in customer service. Poor communication on several levels.
0 replies
109 months ago
Inedible twister insignificant
<p>I bought a grilled twiter on the 28 April 2107 at 14:40 at KFC Strubensvalley on my way home.</p> <p>The Twister was inedible. When I arrived home I put the inedible twister in the freezer.</p> <p> </p> <p>I send an email to KFC customer services that evening explaining everything, which they acknowledged. Case nr. 272 757</p> <p>The next day (Sunday) I had a missed call from KFC Strubensvalley at 14:56.</p> <p>On Monday I received a sms stating that case 272 757 has been resolved.</p> <p>It is difficult to understand the policy of KFC to resolve a case with one missed call. Maybe I am missing the point or that the opinion of KFC customers is insignificant.</p> <p>Irma Pistorius</p> <p> </p> <p> </p>
112 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)