Magiel Van Den Heever

Active since May 2017

Reviews

Industries

Reviews

2 reviews

109 months ago

FNB Debit order non reversals

When opening a bank account you want to trust the bank you are dealing with. Trust them to resolve your enquiries immediately. Then you go to FNB asking them the urgently reverse a double debit on your account which was an error out of your control and you are told we cant do anything sir wait for 72 hours then we MIGHT be able to help you. This is poor and it makes you wonder how efficient FNB really is. CLIENT DEFINATELY DOES NOT COME FIRST!!!!!!!!! If you cant help your clients because your systems is not sufficiently equipped why am I banking with you anyways? Think it is time to close this account as soon as this mess is resolved. Why did FNB let the debit order go through twice I wonder. Surely when a company sets up a debit order on your behalf certain procedures must be adhered to by the bank??????? So FNB please sort out your systems as this is totally ridiculous. Thanks MF Van Den Heever

56 replies

Laage Schoeman & Stadler Attorneys

109 months ago

Debit Order Madness!!!

I have a monthly debit order with the attorneys. My account is not in arrears. This month suddendly a double debit is processed. So now I phone them and they are like oh we are sorry there was a problem. You have to reverse it on the bank. Go onto the bank and surprise surprise their debit order cannot be reversed as it is not set up that way. So I phone the bank they cannot help over the phone. I phone the attorneys again. The lady is rude as can be and says oh were sorry we realise this might be the only money you have but you will have to wait for 30 days to get it back. So they take money without authorisation, then they tell you you have to basically beg for your own money back a month after you need it. What a joke and bad service!!!

0 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (100%)