LN
Leslie N
Active since May 2017
2
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0
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Reviews
2 reviews42 months ago
Queries are always handled prompt and professional
Queries are always handled prompt and professional. Thorough explanations given. Really an absolute pleasure dealing with Debt Care and specifically Tania McDonald.
0 replies
109 months ago
Thiefs!!
<p>I booked a stay at Ashby Manor Guesthouse for a work colleague coming from Mosselbay for training in Cape Town. Her stay was from 13 to 16 March. A total of R3600 for the stay and I was requested to pay a deposit of R1800. Which I did on 11 March. My work colleague drove down from Mosselbay and when she arrived late the evening on 13 March the person at reception insisted that she pay the full R3600 before she can go to her room. (At that stage I was not aware that they requested her to pay also). On 15 March I paid the balance of R1800 (still not aware that my colleague was forced to pay R3600 on arrival).</p> <p>When I saw my colleague a week later she informed me that she also paid R3600, which means Ashby Manor was paid double for her stay. Since then and after NUMEROUS emails, all I get is excuses but have still not received a refund of the R3600 paid too much. Almost 2 months waiting for a refund after they insisted that a young lady, after driving for 5 hours by car, at 21h00 at night, pay them before she can go to her room. </p>
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1 Star
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