Active since May 2017
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3 reviews107 months ago
Disgusting Service
<p>On the 4 May 2017, I call Chubb to find out what the process is of changing account details. We are still keeping the contract with the business however the account needs to be deducted off another person. They advised me to ********** <p> </p> <p>I then sent the below email:</p> <p> </p> <p>From: Patrizio Spitalieri [mailto:patrizio.spitalieri@gm ail.com] <br />Sent: 04 May 2017 12:21 PM<br />To: Assist, Chubb UTC CCS<br />Cc: Shay M<br />Subject: [External] Paybee Banking details change - Acc Nr: SPI ********** </p> <p> </p> <p>Hi Chubb Team</p> <p> <br />Please change banking details for the debit order we currently have in place.<br /> <br />Currently, the debit order is going through the following:<br /> <br />Name: Patrizio Spitalieri<br />Contact: ********** 439<br />Bank: FNB<br />Acc Type: Cheque<br />Acc Nr: ********* (Information Hidden)<br /> <br />Please can you change the debit order to go through the following account going forward:</p> <p>Name: Riccardo Paolo Spagni<br />Contact: ********** 636<br />Bank: FNB<br />Acc Type: Cheque<br />Acc Nr: ******XX (Information Hidden)<br /> <br />Regards<br />Patrizio Spitalieri<br /> ********** </p> ********** responded to my email:</p> <p> </p> <p>---------- Forwarded message ----------<br />From: Assist, Chubb UTC CCS ********** />Date: Mon, May 8, 2017 at 9:12 AM<br />Subject: RE: [External] Paybee Banking details change - Acc Nr: SPI ********** <br />To: Patrizio Spitalieri ********** ></p> <p><br />Good morning</p> <p> </p> <p>Kindly send us a confirmation letter from the bank</p> <p> </p> <p>Should you need anything else, please do not hesitate to contact me. Assuring you of our best service and attention at all times.</p> <p> </p> <p>Thomas Mosese</p> <p>National Customer Service Contact Centre Agent</p> <p>Chubb Fire & Security South Africa (Pty) Ltd</p> <p> </p> <p>I sent a confirmation bank letter to Thomas, as per below:</p> <p> </p> <p>Shay M ********** />Attachments May 8</p> <p>to Chubb.Assist, me <br />Hello,</p> <p>Please find confirmation letter from the bank attached for Riccardo Paolo Spagni.</p> <p><br />Regards,<br />Shay</p> <p><br />On May 8, 2017, at 9:34 AM, Patrizio Spitalieri ********** wrote:</p> <p>Hi Shay</p> <p>Would you be able to assist with a confirmation letter from the bank?</p> <p>Regards<br />Pat</p> <p> </p> <p>I did not hear a reply from Chubb, I assumed that the matter was resolved.</p> <p> </p> <p>On 1 June 2017, I was deducted R495. To my sad state, I called Chubb and asked why this was not processed. </p> <p> </p> <p>I called Jane Nkosi and emailed her the email trail between Thomas and I, see below.</p> <p> </p> <p>Patrizio Spitalieri ********** />Jun 5</p> <p>to jane.nkosi</p> <p><br />---------- Forwarded message ----------<br />From: Patrizio Spitalieri ********** />Date: Thu, May 4, 2017 at 12:21 PM<br />Subject: Paybee Banking details change - Acc Nr: SPI ********** <br />To: ********** />Cc: Shay M ********** <p><br />Hi Chubb Team</p> <p>Please change banking details for the debit order we currently have in place.</p> <p>Currently, the debit order is going through the following:</p> <p>Name: Patrizio Spitalieri<br />Contact: ********** 439<br />Bank: FNB<br />Acc Type: Cheque<br />Acc Nr: ********** 5058</p> <p>Please can you change the debit order to go through the following account going forward:</p> <p>Name: Riccardo Paolo Spagni<br />Contact: ********** 636<br />Bank: FNB<br />Acc Type: Cheque<br />Acc Nr: ********** 3430</p> <p>Regards<br />Patrizio Spitalieri<br /> ********** </p> <p> </p> <p>Jane assured me that a sales person would come to the office and assist with a new contract. I received a call later that week from Chubb, a white afrikaans male, advising me that nothing needed to be changed.</p> <p> </p> <p>I call Chubb today, 20 June 2017, to double check that everything was sorted. To my horror, my banking details were still attached. I was furious. </p> <p> </p> <p>I call Chubb, ask to be put to the account department.</p> <p> </p> <p>Had a long discussion with an african male, who argued with me around the issue that It was my fault that this process did not follow through. As I explained myself more fully, he kept on insisting that It was my fault. I got furious with him and asked to speak to his supervisor.</p> <p> </p> <p>I heard the entire conversation he was having with his supervisor, an african lady. Between english and vernacular, I heard him completely misrepresent what I had told him. The Supervisor eventually said she had to leave and couldnt take my call. I was horrified at the disgusting service the entire chubb department were giving me. </p> <p> </p> <p>I held onto that call for an additional 10 min (was originally on the phone with the gent for 10 min previously) and still no one came to dismiss me from the call. I eventually disconnected and am now writing to you, Chubb CEO, to open up a disciplinary enquiry over these individuals who.</p> <p> </p> <p>1. Made a customer disconnect a call with you (call disconnection, call avoidance)</p> <p>2. Misrepresented what I had said completely (dishonesty)</p> <p>3. Not following process, after I had asked for the simple right to speak to a supervisor</p> <p> </p> <p>This is gross misconduct from the agent and supervisors call, who did not want to assist me when I needed their assistance.</p> <p> </p> <p>Expectations:</p> <p> </p> <p>1. Require Chubb to pay a penalty fee for the loss of my time and health</p> <p>2. Require this issue resolved</p> <p> </p> <p>Pat</p> <p> ********** 439</p>
168 replies
107 months ago
Bad Service
<p>Model: 2014 Infiniti Q50S Hybrid<br />Serial number: 68DEM20168<br />VIN: JN1BAAV37U ********** </p> <p>On 23 May 2016 09:50 AM, Riccardo Spagni sent the following complaint:</p> <p> </p> <p>Riccardo Spagni ********** <p>Sent: 23 May 2016 09:50 AM<br />To: Marc Turvey<br />Cc: Tommie Hamman<br />Subject: My Poor Infiniti Experience</p> <p> </p> <p>Hi Marc, Tommie,</p> <p> <br /> I purchased an Infiniti Q50S Hybrid from you guys last year September. It was a demo model, so very well priced at R505k with all the bells and whistles. There is literally no better adverti*****t for Infiniti than to get people in the car and have them feel the power when you put your foot down, have them marvel at the automatic lane control, and have them stunned by the surround cameras when parking. But despite people being blown away by the vehicle, my purchasing and after-sales experience has been absolutely terrible. Under normal circumstances I'd just write it off as teething problems, but frankly speaking Infiniti comes with Nissan's local pedigree and shouldn't have teething problems. What makes my experience even more glaring is that I've just purchased a VW Amarok Ultimate from Tavcor Commercial in PE, and the entire experience has been incredible. They have dropped me short emails through every step of the process so I knew what was happening, and the sales executive that handled the purchase has made it clear that he is my go-to for every query or issue I have on the vehicle. That is the level of service I'm getting when purchasing a bakkie, which makes the lack of service from Infiniti deplorable. The sales process itself was fairly efficient, although my request for the vehicle registration to be done with a custom number plate was largely ignored and I had to go do that myself after delivery. After taking delivery of the vehicle on Friday, September 11th, Leslie informed me that he'd send through my InTouch access details within a day or two the following week. I heard nothing, despite several follow-up phone calls. Eventually I lost my patience, and phoned Johan and let him know my frustrations. Unsurprisingly, I received my InTouch PIN a day or two later, on October the 2nd. In December I was in Cape Town with the vehicle, and took the opportunity to go through to Infiniti Cape Town (I live in Plettenberg Bay and had the car delivered). There hadn't been any major issues with the vehicle, but there was a loose ISOFIX cover on the back seat, and there were a bunch of scratches on the interior door panel on the driver's side. It's possible that those were there before I purchased the vehicle, but it's also possible that my jeans button has been s****ing that panel as I exit the vehicle - I didn't really care what the cause of the issue was, and was happy to pay for a new panel. Leslie attempted to see if he could swap the panel with one on an existing vehicle, but since that wasn't possible he said the next best thing would be to ship the panel down to me and I could have it fitted at a Nissan in the area. I agreed, and he said he'd be in touch. I have heard nothing from Leslie since then. On February 10th I emailed him and CC'd Johan. I received no reply. On April 28th I again emailed both of them, and received no reply. Now my Q50S has developed the "Now loading all apps" problem, where InTouch hangs loading the apps and never gets past that (climate control, audio, and info screens all still work). This is a known issue and many have reported it on the Infiniti Q50 forum, normally requiring either a software update at the dealership or sometimes a replacement of the head unit. I'm deathly afraid to even have this looked at for fear it will require me to drive all the way to Cape Town and leave the car there for 3 months! I really, REALLY want to be able to recommend that people buy an Infiniti, despite InTouch being an incomplete, horrible mess and literally the laughing stock of the industry, but I can't bring myself to do that when my dealership experience has been so horrendous. How do we fix this moving forward?</p> <p> </p> <p>On Mon, May 23, 2016 at 10:18 AM Marc Turvey ********** wrote:</p> <p> </p> <p>Hi Riccardo,</p> <p> </p> <p>I have read your email and have noted your concerns. I can only apologies on behalf of Leslie and Johan as due to certain circumstances they are no longer with us. I have been the Brand Manager for the past 4 months and this is the first time this has been brought to my attention otherwise I would have made sure that this matter was attended to . Going forward , if I read your email correctly , you would want a New Panel ordered which you mentioned you are even willing to pay for and we need to sort out the InTouch System ? Please let me know if this is correct or if there are any other concerns you need attended to. Solving the problem about driving all the way to Cape Town , I would need you to take the vehicle to your nearest Nissan Dealership and let the diagnose the problem. If we need to order parts we can order from our side and once they have arrived I can give you a call and we can book your car in for the period it will take to fit a Panel and to sort out the InTouch system. Please let me know you are happy with this. I once again apologies for the unprofessional service you received in the past .</p> <p> </p> <p>From: Riccardo Spagni ********** <br />Sent: 23 May 2016 10:34 AM</p> <p>To: Marc Turvey<br />Cc: Tommie Hamman<br />Subject: Re: My Poor Infiniti Experience</p> <p> </p> <p>Hi Marc,</p> <p> </p> <p>No problem - given that they're no longer there I imagine this is the first you'd have heard of it:) That's correct, those are the two main issues. I'm going to Amsterdam and Leipzig tomorrow, and only back in the middle of June, so if you could figure out which Nissan dealership I should be going to then I'll sort it out when I'm back.</p> <p> </p> <p>On Mon, May 23, 2016 at 10:35 AM Marc Turvey ********** wrote:</p> <p> </p> <p>Hi Riccardo,</p> <p> </p> <p>The Nissan dealership in PE .They have assisted us in the past.<br /> </p> <p>On Thu, Sep 15, 2016 at 10:30 PM Riccardo Spagni ********** wrote:<br />Hi Marc,</p> <p> <br /> Apologies it's taken so long to get back to you, I've been in and out of the country and haven't had a chance to settle. The Q50S is due for a service, and I thought it would give us an opportunity to get the interior door panel replaced, and InTouch either updated or replaced. Would Nissan PE be able to collect and deliver the car for this? I have no problem paying for that, else it'll have to hold off until we're in PE next (October 13-17). Let me know:)<br /> <br />Riccardo<br /><br /></p> <p> </p> <p>From: Riccardo Spagni ********** <br />Sent: 15 September 2016 10:35 PM<br />To: Tommie Hamman<br />Subject: Re: My Poor Infiniti Experience</p> <p> </p> <p>Hi Tommie - looks like Marc has moved on to Jaguar, my email to him bounced - Infiniti seems to have an insanely high rate of staff turnover;) Could you please pass my email on to someone that can assist? Thanks!</p> <p> <br />Riccardo</p> <p> </p> <p>From: Tommie Hamman <br />Sent: 19 September 2016 10:08 AM<br />To: Alan Lansdal<br />Subject: FW: My Poor Infiniti Experience<br /> </p> <p>Alan</p> <p> </p> <p>Please make contact with the customer , the dealer in Pe has also obtained their Infiniti approval and you can discuss this with the customer and the correct person on that side.</p> <p> </p> <p>From: Alan Lansdal ********** />Date: Mon, 19 Sep 2016 at 11:44 AM<br />Subject: FW: My Poor Infiniti Experience<br />To: ********** ********** <p> </p> <p>Hello Mr Riccardo Spagni,</p> <p> </p> <p>I have contacted the Dealer in PE, (George Service Manager) 041.402.9400 .......... he asked you to give me a call and he will look after your vehicle making sure he gets the parts for your vehicle beforehand etc.</p> <p> </p> <p>From: Riccardo Spagni ********** <br />Sent: 01 October 2016 12:51 PM<br />To: ********** />Subject: Infiniti Q50S Service</p> <p> </p> <p>Hi George,</p> <p> <br /> Per our phone conversation earlier this week, the vehicle's details are below, as are the list of issues that you may need parts for.<br /> <br />Model: 2014 Infiniti Q50S Hybrid<br />Serial number: 68DEM20168<br />VIN: JN1BAAV37U ********** <br /> <br />- 16 000km service<br />- InTouch seems to be broken, it gets stuck at "Now Loading All Apps" and never goes beyond there (see attachment). May require just software update of InTouch, but may also require a replacement of the InTouch unit (there are posts on the Infiniti Q50 forum about either needing to be done for this problem)<br />- plastic panel on the inside of the driver's door is scratched and needs to be replaced (see attachment)<br /> <br /> There are also a couple of scratches on the passenger side of the car, my wife scratched a pole in the mall parking lot and it also appears someone dinged the car with their door, are you guys able to fix that? I assume you'd be in the best position to do so and match the paint and so on.<br /> <br /> In terms of timeframes, we're going to be in PE from midday on October 13th, until October 17th. We can drop the Inifiniti on the Thursday and then hire a car, and collect it again on the Monday (unless you think you'll be done sooner than that). Let me know if that suits. Thanks!</p> <p> </p> <p>George Skorbinski responded on 3 October 16 7:16 AM, advising, and I quote:</p> <p> </p> <p>"I will see that all the relevant parts are available to complete the service the same day. Body repairs however will require more time. Dings and polishing can be arranged and completed the same day but if the vehicle needs to be sprayed it will be difficult to give a time frame until the actual inspection has been done. As for the InTouch we will have to load a TR with NSA and request information on this issue. If updates are available we can also attend to this the same day. I have requested our parts department to quote on the plastic panel. Once this info is sent through I will check for availability and be in contact."</p> <p> </p> <p>From: George Skorbinski ********** />Date: Mon, 03 Oct 2016 at 7:16 AM<br />Subject: RE: Infiniti Q50S Service<br />To: Riccardo Spagni ********** <p> </p> <p>Morning Ricardo,</p> <p> </p> <p>Trust you are well.</p> <p> </p> <p>I will see that all the relevant parts are available to complete the service the same day. Body repairs however will require more time. Dings and polishing can be arranged and completed the same day but if the vehicle needs to be sprayed it will be difficult to give a time frame until the actual inspection has been done.</p> <p> </p> <p>As for the InTouch we will have to load a TR with NSA and request information on this issue. If updates are available we can also attend to this the same day.</p> <p> </p> <p>I have requested our parts department to quote on the plastic panel. Once this info is sent through I will check for availability and be in contact.</p> <p> </p> <p>Trust you will find the above in order.</p> <p> </p> <p>No word from anyone from Infiniti every since this email was sent.</p> <p> </p> <p>Other issues that have surfaced recently:</p> <p> </p> <p>1. Right wheel is making a slight knocking noise</p> <p>2. The locking mechanism makes a drilling sound everytime you lock the vehicle</p> <p> </p> <p>Expectations.</p> <p> </p> <p>1. All issue's to be resolved with this car at Infiniti's expense</p> <p>2. Apology letter from the DP</p>
0 replies
109 months ago
FNB CEO COMPLAINT - FNB Forex Fail
<p>In January 2017, an amount of approx 500 Euros was deposited successfully into my FNB account.</p> <p>In February 2017, an amount of approx 131 Euros was deposited unsuccessfully into my FNB account.</p> <p>After enquiring why, the Team Leader advised me that it was rejected because it was from a gambling website. LOL. I asked the Team Leader to speak to his Manager because he did not know what he was talking about. After leaving messages, emails for an entire week ********** I physically went to the branch manager at woodmead, sat in her office for an hour before Paul Engelbrecht eventually took our call.</p> <p> </p> <p>Paul explained that the Team Leader was wrong, the issue was that the format of the sender was incorrect. He sent me an example of what the new format needs to look like.</p> <p> </p> <p>I then sent this format to Skrill. Skrill advise me:</p> <p> </p> <p>"As advised by our payments department, please be informed that we have changed our processing bank partner to Pekao Bank. Moreover, the new SWIFT format is agreed with our partner’s requirements and cannot be changed."</p> <p> </p> <p>I then sent Paul a follow up email:</p> <p> </p> <p>"Patrizio Spitalieri ********** />Apr 27 (13 days ago)</p> <p>to Samuel, paul.engelbrec., Skrill</p> <p><br />Skrill and FNB</p> <p>Please can you work towards resolving my issue.</p> <p>I can't believe that we have put a man on the moon and you can't even process my payment in 2017.</p> <p>How ridiculous is this service.</p> <p>I need this resolved ASAP.</p> <p>@Sam, please coordinate this resolution. Thank you"</p> <p><br />To this day, I have not heard from ********** my private banker, has advised that it has been impossible to reach Paul or Senzo, the other person dealing with this issue.</p> <p> </p> <p>CEO of FNB, I need a solution to this issue. What is FNB doing about resolving this issue for all your customers? I can't accept that FNB are stuck here, whilst SWIFT themselves are innovating with integrating themselves to the blockchain technology, speeding up payment processing. Yet, FNB can't accept an amount of mine from another Bank in Poland? I need a solution here, not a block. </p>
56 replies
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