Active since May 2017
5
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Reviews
5 reviews1 month ago
Excellent Service!!!
I was sceptical about buying phones online and did a lot of research and read reviews before I did the EFT. Once I pushed the button, I was impressed immediately with their process and how quickly it all happened. I would recommend them over and over again!
0 replies
3 months ago
Best Vet in Pretoria!
We have been taking our pets to Dr James for ages and I would recommend him over and over. We recently lost our fur baby after an operation due to a complication after the fact which was no fault of his, but he fought hard to save her and gave us updates constantly between the operation and when she crossed the rainbow bridge. He treated us with such compassion and empathy. There are very few vets left like Dr James. Dr James, we and our families will keep supporting you with all our animals!
0 replies
68 months ago
Accident damaged vehicle and no care for the customer
On 26 February 2020, I took delivery of a 2012 Fiat Punto Multiaire 1.4T. I was told by the dealership (Desere Shellwell – FNI) that I had to collect the vehicle myself so as not to waive my cooling off period. I had to take time off work to take collection, and I was then asked to sign an eContract (which I was later informed meant that I do not have a cooling off period) On the 4th of March 2020, we took the vehicle for wheel alignment as it didn’t seem to be driving quite right. We were informed by HiQ that one of the front tie rod ends and one of the rims was bent. On further inspection we found further evidence that the vehicle had been in an accident. Headlights were glued with superglue, the splash tray was missing from under the vehicle, repairs had been done on the back of the vehicle etc. We also brought to the dealership attention that the wires in the vehicle has been chewed by rats and was not fixed correctly – to this we got the following response: “The vehicle was purchased from a bank auction and resold to you. If there is evidence of rats – this might be due to the vehicle having stood stored prior to auction sale – apologies. We purchased said vehicle exactly as it was sold to you and are not aware of any accident damage to the vehicle. Vehicles can have paint-work done for many reasons – a scratch or dent being one possibility – having been repaired prior to auction sale.” We promptly requested the dealership pay for an AA inspection and hoped that the inspection would shed some light on the extent of the damage. The dealership refused to pay for this, citing that they had put the vehicle through roadworthy. They only agreed to repair the bent tie rod end and rim. I then informed the dealership that I wished to exercise my cooling off period due to the fact that I no longer trusted the vehicle, and was told that due to the eContract being signed, there was no cooling off period. We then went into lockdown and all businesses were closed. On 25 July 2020 (not even 6 months after I bought the vehicle,) it started making a pinging noise. I then decided to take the complaint to the ombud, seeing as I had already been brushed off by the dealership when we requested an AA report. The dealership is still only willing to repair the Tie Rod End and the Rim which is the least of our worries now as the vehicle is not running. This seems to have escaped the attention of both the dealership and the Ombud. The dealership is now hounding me to collect the vehicle to ONLY fix the Tie Rod end and rim, and get an assessment done on the repairs cost on the engine – which they are expecting me to pay for myself. On researching the dealership (under many names on Hello Peter,) I have found other complaints where this same dealership has treated customers the same way over the years. No customer concern is being shown, only what is suiting the dealership to fix. I am not happy with the vehicle and I do feel that the dealership was negligent in that they did not inform me the vehicle had been in an accident, which should have been disclosed prior to me taking delivery. Their lack of care or assistance for their customers is shocking. And to top it all off, I STILL do not have the original licence disc which they said they posted to me, even though I requested it to be couriered. Website: http://supremeautoa1.co.za/ Facebook: https://www.facebook.com/PretoriaSupremeAuto
0 replies
93 months ago
Terrible billing and even worse customer service
Once again.... Dstv isn't listening to its customer or bothering to phone me back... *Ref 1* Abrahams I188 *Ref 2* Lumke I190 *Ref 3* Nomfundo I191 *Ref 4* Zanele I194 My price lock ended on 25 June 2018 and they are still charging me for it. After all the above references and calls I reversed my debit order and due to wasting my airtime phoning in all the time with no calls back (lots of empty promises from the above people that I would be called back) I asked for my August subscription to be given to me at no charge. They have now double debited me... Again.... And again I will reverse the debit order. No one has bothered to call me back or email me or make any contact whatsoever. Terrible customer service as always. I am exploring alternatives to this horrible service provider and will be cancelling my subscription shortly. Oh, and FYI, I've been battling with their billing since day one of having the Price Lock.
315 replies
109 months ago
Overcharged 2nd month in a row
<p>This is the second month in a row that I have been overcharged. When I call the customer care line, I phone all my airtime out without the problem being resolved. Only R880 was supposed to be debited off my account this month to make up for being overcharged but R1058 was taken off again this month after R1098 was taken off last month in error. I was called back about my query last month and they told me only R850 for the subscription and R30 for a rented movie was supposed to be taken this month. This is terrible service and when I contacted them on Facebook now, they say they have forwared to the Price Lock department and they will get back to me. They are the ones who were supposed to fix the problem in the first place. This needs to be escalated to a higher department.</p>
504 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)