S
Snapcraze
Claimed Business
S
Snapcraze
Claimed Business
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Snapcraze consistently earns praise for highly competitive pricing on smartphones and fast, reliable delivery, often within one to three days. Many customers note initial scepticism about prices seeming too good to be true, but overwhelmingly report receiving authentic, well-packaged products. Kerry is frequently highlighted for exceptional, patient, and accommodating customer service. The after-sales warranty process also receives positive remarks. However, a small number of customers report frustrating experiences with lack of communication, unanswered calls, and missing order updates, which create significant anxiety around high-value purchases.
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Electronics & Technology
12h 36mReply Time
100 NPSVery Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 12 hours 36 min
TrustIndex
0
Ranking
#9
in Electronics & Technology
Avg Reply
12h 36m
NPS Score
100
Recommended: Very Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 12 hours 36 min
Review Distribution
4.2|19 Reviews
Jun '25 - May '26
5(79%)
4(0%)
3(0%)
2(5.3%)
1(15.8%)
5(79%)
4(0%)
3(0%)
2(5.3%)
1(15.8%)
Frequently Asked Questions About Snapcraze
Based on recent customer reviews, Snapcraze consistently earns praise for highly competitive pricing on smartphones and fast, reliable delivery, often within one to three days. Many customers note initial scepticism about prices seeming too good to be true, but overwhelmingly report receiving authentic, well-packaged products. Kerry is frequently highlighted for exceptional, patient, and accommodating customer service. The after-sales warranty process also receives positive remarks. However, a small number of customers report frustrating experiences with lack of communication, unanswered calls, and missing order updates, which create significant anxiety around high-value purchases.
Snapcraze has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 12 hours 36 min. Hellopeter has tracked Snapcraze across 181 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 08:09
Excellent Service!!!
I was sceptical about buying phones online and did a lot of research and read reviews before I did the EFT. Once I pushed the button, I was impressed immediately with their process and how quickly it all happened. I would recommend them over and over again!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 08:09
Excellent Service!!!
I was sceptical about buying phones online and did a lot of research and read reviews before I did the EFT. Once I pushed the button, I was impressed immediately with their process and how quickly it all happened. I would recommend them over and over again!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Feb 2026, 05:52
Great customer experience
I was sceptical about the products and services as it seems to good to be true. After chatting with Kerry through their chatbot, I immediately felt at ease. Kerry answered my questions in so much detail and even added information that would have been my next question. Great customer experience from them.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Feb 2026, 05:52
Great customer experience
I was sceptical about the products and services as it seems to good to be true. After chatting with Kerry through their chatbot, I immediately felt at ease. Kerry answered my questions in so much detail and even added information that would have been my next question. Great customer experience from them.
0
Replies (0)DLR
Dandré Le Roux
1 reviews | Active since Jan 2020
16 Feb 2026, 07:50
Bad customer service
Ordered a cellphone in December 2025. Eventually received the phone, but I have not received a tax invoice from them. They don't answer the phone, and don't respond to emails. So if you want to buy a phone for your business, i would suggest looking elsewhere where you have decent support afterwards to have your admin sorted for your business' tax.
Helpful (0)
|Replies (0)DLR
Dandré Le Roux
1 reviews | Active since Jan 2020
16 Feb 2026, 07:50
Bad customer service
Ordered a cellphone in December 2025. Eventually received the phone, but I have not received a tax invoice from them. They don't answer the phone, and don't respond to emails. So if you want to buy a phone for your business, i would suggest looking elsewhere where you have decent support afterwards to have your admin sorted for your business' tax.
0
Replies (0)RN
Reshma N
1 reviews | Active since Jan 2020
19 Dec 2025, 08:21
From panic to pure relief – Great service!
I’ll admit, I was incredibly nervous after placing a high-value order this Cyber Monday. After parting with a lot of money, I panicked when I couldn't get through on the phone initially. However, just 30 minutes later, a lovely young lady returned my call. She was so patient, put my mind at ease about the store's legitimacy, and explained that they were just very busy with Black Friday volumes. My phone arrived by Saturday! I did my research beforehand, and I’m so glad I trusted the reviews. Authentic, professional, and fast.
Helpful (0)
|Replies (0)RN
Reshma N
1 reviews | Active since Jan 2020
19 Dec 2025, 08:21
From panic to pure relief – Great service!
I’ll admit, I was incredibly nervous after placing a high-value order this Cyber Monday. After parting with a lot of money, I panicked when I couldn't get through on the phone initially. However, just 30 minutes later, a lovely young lady returned my call. She was so patient, put my mind at ease about the store's legitimacy, and explained that they were just very busy with Black Friday volumes. My phone arrived by Saturday! I did my research beforehand, and I’m so glad I trusted the reviews. Authentic, professional, and fast.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 14:39
Happy Customer
I had a great purchase experience with Snapcraze. I bought the Samsung Z Flip 6 at a very good price. Unfortunately it stopped working after 4 months, the screen froze. When I informed them about this, they quickly arranged for it to be collected from me for assessment, and they sent a replaced it. Then the replacement developed the same issue, the Flip 6 clearly has a problem, Once again I got quick and efficient service from Kerry, who helped with collection of the defect phone and upgrading to the Flip 7, fortunately coinciding the Cyber Monday sale. Very happy with my purchase.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 14:39
Happy Customer
I had a great purchase experience with Snapcraze. I bought the Samsung Z Flip 6 at a very good price. Unfortunately it stopped working after 4 months, the screen froze. When I informed them about this, they quickly arranged for it to be collected from me for assessment, and they sent a replaced it. Then the replacement developed the same issue, the Flip 6 clearly has a problem, Once again I got quick and efficient service from Kerry, who helped with collection of the defect phone and upgrading to the Flip 7, fortunately coinciding the Cyber Monday sale. Very happy with my purchase.
0
Replies (0)AG
Adéle Groenewald
1 reviews | Active since Jan 2020
7 Nov 2025, 15:21
Excellent service
Excellent service!!! Would recommend them to everyone. Kerry was absolutely amazing with her customer care. She was so accommodating from the whole ordering process upto delivery. Awesome service!!!!
Helpful (0)
|Replies (0)AG
Adéle Groenewald
1 reviews | Active since Jan 2020
7 Nov 2025, 15:21
Excellent service
Excellent service!!! Would recommend them to everyone. Kerry was absolutely amazing with her customer care. She was so accommodating from the whole ordering process upto delivery. Awesome service!!!!
0
Replies (0)SD
Siphokazi D
1 reviews | Active since Jan 2020
17 Oct 2025, 18:15
Excellent service
What you see is what you get! We ordered an Iphone 16 Pro Max at the cheapest rate we could find at the time and within 3 days the device was delivered.
Helpful (0)
|Replies (0)SD
Siphokazi D
1 reviews | Active since Jan 2020
17 Oct 2025, 18:15
Excellent service
What you see is what you get! We ordered an Iphone 16 Pro Max at the cheapest rate we could find at the time and within 3 days the device was delivered.
0
Replies (0)HM
Hope M
1 reviews | Active since Jan 2020
2 Oct 2025, 06:29
Very happy customer
My Samsung Galaxy S25 purchase went smoothly from purchase to delivery. I was getting updated at each and every step after the purchase until the phone was delivered. and it did not take long for the phone to be delivered. I made the purchase on 26 September 2025 and received the phone on 1 October 2025. I recommend Snapcraze highly for online cell phone purchases; they are cheap and efficient
Helpful (0)
|Replies (0)HM
Hope M
1 reviews | Active since Jan 2020
2 Oct 2025, 06:29
Very happy customer
My Samsung Galaxy S25 purchase went smoothly from purchase to delivery. I was getting updated at each and every step after the purchase until the phone was delivered. and it did not take long for the phone to be delivered. I made the purchase on 26 September 2025 and received the phone on 1 October 2025. I recommend Snapcraze highly for online cell phone purchases; they are cheap and efficient
0
Replies (0)