Active since May 2017
<div>Roof Insulation and Cape Ceiling and Drywalling are run by the same person. After "completion" I lifted some roof sheets to find large areas on the ceiling NOT DONE, there was no insulation. Other areas where they had worked the sislation had been ripped and not replaced properly. Also there were numerous screws missing from the roof sheeting, which is a major waterproofing issue. This was following being disturbingly threatened by the owner demanding payment despite no proof provided for certain areas and demanding money for "extra work". I was horribly threatened by the very nasty owner of the company. He threatened to blacklist me immediately and remove the insulation that had been installed, as well as take me to court and break me down to my last cent. This disgusting man’s personality has filtered down into his company ethos, I had one of his employees screaming at me on the phone when I was just asking for proof the work had been done as was agreed before starting the project. I had to take leave and visit Cape Town to inspect the work personally before making final payment, as no proof was provided for some areas. Upon lifting the roof sheets I found that there was no insulation in the places I highlighted, and had to get my attorney involved. If the owner can treat me, a customer, in the highly disturbing way he did, one can only imagine how he treats his staff which has manifested in the bad, incomplete and rushed service provided. Please also read the other poor reviews of this company, including on Google Reviews to see the pattern. I questioned the owner about these reviews which he responded that they were placed there by his competitor. Rest assured I am not a competitor, I am someone that used this company’s services and really really wish I hadn’t. I did not know people with this man mentality still existed, something that was mostly eradicated with apartheid. He was manipulative and was gaslighting, distorting all the facts with his threats, I’m sure if there is a reply to this review the gaslighting will continue. Please don’t make the same mistake I did, find another company or don’t do the job at all. Hello Peter</div>
The business processes are useless. There is always an issue with their technology. The latest dumbfounding problem is that on a credit card statement, one cannot see “your reference” for a internet payment. This is the exact reason you have to fill in “your reference” when making a payment so you know what the payment is for. But Nedbank, to add to their great achievements in the sphere of their user experience, has “Electronic Payment From: Internet Banking” on the statement for every electronic payment you make. Asking the well trained branch staff how I find out what the payment I made some time ago was for, and how can I find the “Your Reference” for the payment because it is not on the statement, they advise I must go into the Proof of Payment (the branch manager’s answer). Who and why was the person in charge of IT and business processes given that position? The “amazing” “New” App has brought them out from the depths of hell from the old app but only to the bottom of the pile of useable apps, and now this payment reference issue. Also I am unable to get a statement for another closed account. I was advised by the call centre that I had to go into the branch. The branch was confused to how to get the statement saying the account was closed in 2010, while I was showing them a statement I did have from 2019 before closing it. The reason I closed this particular account was because I was getting incorrect bank charges every other month which took an hour in the branch to get the +- hundred rand reversed each time. Dealing with Nedbank is worse than dealing with a government department. The only reason I have not closed all my Nedbank accounts completely is because of the donations Nedbank gives to wildlife conservation, however I do most of my banking elsewhere, and these other banks all seem to function normally.
<p>I reported a broken manhole cover on 26th April with case number 7392. <br /> <br />The manhole cover is at the bottom of some public stairs in the middle of the walkway. Dangerously positioned and at least one person I know of fell in the hole and was injured. <br /> <br />All this was was explained on different days since the 26th of April to a number of Vumatel assistants including Charmaine, Gerhard, Rizel, Andrew Ndlovo and Clayton over the past 3 weeks. <br /> <br />Nothing has has happened and the dangerous hazard is still in the middle of the sidewalk. The customer service is shockingly bad, disgusting. When trying to follow up with any of the previous people I've spoken to I am transferred by a "vuma hero" to ultimately a voicemail which is never replied to. <br /> <br />There should be accountability and responsibility taken here. <br /> <br />Fix the %*#ing hole!!</p>
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